Customer Service Sales

Elioenai H. Barbosa

**** ***** **** ** ( Atlanta, Georgia 30329 ( 703-***-****

*********@*****.***

Objective

To attain an Position where I can apply my knowledge of the industry

along with my experience, leadership, determination, mentoring skills

and competitive nature, my exceptional communication skills and

creative ideas while collaborating with my team to motivate new hires,

create knowledgeable and productive employees. With my past targets

and current goals, I know I would be a good and lucrative asset to

your team. I love working in a fast paced environment with new

information to learn. I take every single opportunity and weakness

handed to me as a success. I'm a quick learner and I will willingly

and openly complete any task at hand in a timely manner

Profile

I am a highly motivated and competitive individual who is eager to

learn, I know that I will exceed any goals that you set forth for me.

I continually look to build a great report with customers as well as

my employees with motivation to ensure their success. I have extensive

experience in sales management and operation. In addition to creating

lasting sales results, I have a well rounded experience in all aspects

of the sales business including but not limited to merchandising,

inventory, cash management, security and self audits. Talent for

quickly mastering technology, diplomatic, professionals and non-

professionals at all levels. Accustomed to handling sensitive,

confidential information and records. Demonstrated history of

producing accurate, timely reports meeting stringent timelines. I have

mentored and trained many employees and I have over seen other to

perform in their duties as well as in champion duties. In addition, I

make sure that I follow up with all employees to ensure consistency.

Knowledge of Security and Bodyguard Services for Companies, Business

Owners, Presidents, Chairman's and Individual People.

Skills Summary

Project Management Computer Savvy Billing

Report Preparation Customer Service Accounting

Written Correspondence Scheduling Front-Office Operations

General Office Skills Marketing & Sales Professional

Leadership Trainings Store Management Presentations

Retail Sales OPS Manager Merchandising Plans Microsoft Office

Customer Retention Hiring & Staffing

Monitoring Sales Security Resolve Escalations

Development Strategies Spanish Bodyguard Services

Construction Management Translation Cooking Skills

Microsoft Excel Outlook Microsoft Word

PowerPoint Trainer Research

English Fully Bilingual Teaching

Budgets Manage Sales Administration

Field Management Crisis Training Business Development

Leadership Development Fire Arm Safety Training

MarylandPoliceTraining

NRA Certificate

Professional Experience

Communication Reports/Presentations/TECHNOLOGY

o Prepare complex reports for managed care organizations and companies,

ensuring full compliance with agency requirements and tight deadlines.

o Coaching members of my team in sales and teamwork, empowering them to

become better associates.

o Utilizing my existing sales techniques learned from past experience,

as well as strong negotiation skills to land large business deals.

o Act professional and correspondence to customers and vendors.

o Design and deliver series of sales classes for local businesses and

associations, providing ergonomic counseling and educating employees

and business on how to be more effective.

o Conduct small-group sessions on how to improve in the sales floor.

o Rapidly learn and master varied computer programs.

o Manager the Retail Sales Ops.

o Lead team to meet and exceed assigned quotas and manage churn.

o Asses' individual and team performance and initiative development

plans to narrow competency gaps.

o Ensure retail area storefront, merchandise and literature is in

conformance with the merchandising plan.

o Staffing employee relations, Develop, Train, Motivate and Coach Sales

team to produce desired high performance results.

o Analyze staffing needs of the store and provide hiring and promotions

decisions, and initiate disciplinary actions, as appropriate.

o Responsible for financial and sales reporting, manage cash, inventory

level, monitor daily sales results and activities to ensure sales,

retention and compliance objectives are met.

o Maintains Knowledge of company and market promotional elements, remain

current on all wireless product and services, industry, competitive

trends and reinforce findings with the team.

o Knowledge of Security and Bodyguard Services for Companies, Business

Owners, Presidents, Chairman's and Individual People.

Customer Service/Marketing/Problem Solving

o Oversees front-office and Store operations and provide impeccable and

reliable customer service.

o Built a clientele supported by 60% referral business.

o Develop and implement strategic marketing plan for business:

o Launched a thriving private practice to build revenue for the stores.

o Taking Store with low productivity to achieve highest goals and taking

them from the bottom #'s to be in the #1 spot's.

o Create special promotions, write/design print and outdoor advertising,

and coordinate all media buying.

o Presentations to different group of stores.

o Increased client base and show customer how to benefit from the

referral program.

o Customer Retention, maintain and grow existing customers are

treated with the highest levels of courtesy and professionalism.

o Resolve escalated customer complaints in a timely and empathetic

manner.

o Floor management to maximize customer experience and drive

positive GA's, Renewal, and KPI performance.

o On spot and formal coaching sessions to motivate and drive KPI' and

Employee development.

o Manage callbacks to resolve NPS detractor.

o Issues and provide coaching as needed to supports employee

development.

o Provide coaching sessions to drive SMB sales and employee development.

o Perform weekly self-audits to support a positive NPS performance.

o Implemented "Motivation Form".

o Provide customer satisfaction by exhibiting phone features and

reinforce network power and benefits.

o Continuing to perfect my customer services skills by finding

alternative ways to solve customer issues, making the customer

happy and the company profitable.

o Eliminating customer escalations by being empathetic, while being

business minded.

o Provide consistently excellent customer services experience by

maintaining the highest degree of courtesy, confidentiality and

professionalism.

o Provide unmatched customer service and integrity, with proven results

tracked by NPS score.

o Knowledge of Security and Bodyguard Services for Companies, Business

Owners, Presidents, Chairman's and Individual People.

DETAIL MASTERY & Organization

o Remained current on the latest wireless information, technologies,

promotions, and trends.

o Maintains Knowledge of company and market promotional elements.

o Remain current on all wireless product and services, industry

and competitive trends, and reinforce findings with the team.

o Reaching out of the box, devising creative ideas to increase morale

and sales whiting my team.

o Consistently helping to meet and exceed goals.

o Created signs and flyers and being involved in extracurricular events.

o Responsible for opening and closing procedures, which include

accessing funds from the safe, counting assets, making deposits and

making sure the store is stocked and ready.

o Manage all aspects of day-to-day operations as multi-site Manager or

Supervisor.

o Facility rental/maintenance.

o Finance, accounts payable/receivable, invoicing, billing, budgeting.

o Manage from 1 to a maximum of 142 employees plus Contractors.

o Knowledge of Security and Bodyguard Services for Companies, Business

Owners, Presidents, Chairman's and Individual People.

Employment History

Verizon Wireless

October 2013 - Present

Retail Sales General Manager

Atlanta, Georgia

Verizon Wireless

June 2012 - September 2013

Assistant Retail Sales Manager

Tallahassee, Florida

Security and Bodyguard Services

January 1990 - Present

Security Guard & Bodyguard Puerto Rico, United States,

Caribbean, International,

Europe & Latin America.

Verizon Wireless

February 2011 - June 2012

Assistant Retail Sales Manager

South Boson, VA

Verizon Wireless

June 2010 - February 2011

Senior Sales & Business Representative

Tyson's Corner Mall, VA

Verizon Wireless

December 2008 -June 2010 Sales & Business

Representative

Fairfax, VA

Rainbow Stores July 2008 - October

2008

Security Guard Jersey City, NJ

Casa Garcia Restaurant May 2008-

October 2008

Activity Coordinator, Waitress Jersey City,

NJ

Customer Services

Applied Housing Management November 2006 -

October 2008

Construction, Remodeling Hoboken, NJ

& Management

Dell Cellular

October 2005 -October 2006

Sales & Business Representative

Bayamon, PR

Max Credit

April 2006 - September 2006

Sales & Business Representative

San Juan, PR

E.H.B. Contractor's Inc. December

2002 - August 2006 Sales & Business Representative

Bayamon, PR

Frank Pagan Insurance Company January

2002 -November 2002

Sales Representative

Levittown, PR

C&C Security Services January 2000 -

November 2002

Security Guard San Juan, PR

Wackenhut of Puerto Rico February 1998 -

January 2000

Security Guard San Juan, PR

Education

Fema Student Online

. Crisis Management in a Rural School Florida,

U.S.

Bellevue University Virginia,

U.S.

. Retail & Business Management

Harvard University Virginia,

U.S.

. Retail Management

The National Rifle Association of America (NRA)

. NRA Pistol Course

Virginia, U.S.

Maryland Police Training Commission

. Firearm Safety Training Course Maryland,

U.S.

Small Business Administration

. Administration & Management Hato Rey,

P.R.

Riquel Group Administration

Carolina, P.R.

. Business Administration

Universidad Interamericana de PR Bayam n,

P.R.

. Mechanic Aviation

Francisco Manr quez Cabrera

Bayam n, P.R.

. High School

Security Training School San

Juan, P.R.

. Security & Bodyguard

Huertas Junior College Caguas, P.R.

. Construction & Auto Cad

Hudson County Community College Jersey City,

N.J.

. Culinary Arts

VZW Online Trainings United

States, U.S.

. Leadership Trainings

2213 Druid Oaks NE ( Atlanta, Georgia 30329 ( 703-***-****

*********@*****.***

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