Customer Service Manager

GARCIA, MARY ELAINE F.

Block * Lot ** Santan St. Phase III

Adelina III Brgy. Sto. Tomas Biñan, Laguna

Contact no: 092********; 093********

E-mail Address: *************@*****.***

Desired Position: HR Staff

Expected Salary: P 16,000 monthly

SUMMARY OF QUALIFICATIONS:

• A highly motivated and goal oriented individual who prioritizes the success of the organization that can

present diverse methods to accomplish objectives.

• Fit to execute multi-task duties that can easily cope with stressful situations and can work under pressure with

minimum supervision.

• Very professional and flexible, with the ability to adjust in various environments and individuals.

• Keen to details that can organize the record of 201 files of each employees and keep its confidentiality.

• Has knowledge in DOLE Department Order no. 18-A or Employee/Labor Relations, Recruitment and

Selection process and HRIS.

• Has good communication skills and computer literate (Microsoft Office Word, Excel, Power Point and

Publisher).

PERSONAL DETAILS:

Age: 25 yrs. Old Status: Single

Born: June 21, 1989 Place: Sta. Cruz,

Manila

Nationality: Filipino Religion: Roman Catholic

Height: 5’5” Weight: 120 lbs.

Father’s name: Mr. Ernesto T. Garcia (65 yrs. Old) Occupation: Retired Jollibee

Supervisor

Mother’s name: Mrs. Evelyn F. Garcia (64 yrs. Old) Occupation: Housewife

EDUCATIONAL BACKGROUND:

2008-2011 Bachelor of Arts in Psychology La Consolacion College – Manila

Sto. Tomas, Biñan Laguna

2002-2006 Secondary Education Sta. Catalina College

San Antonio, Biñan Laguna

WORK EXPERIENCES:

On the Job Training: * Haddassah Academy Inc.

- Educational Setting: Summer Class (100 hrs.)

- Clinical Setting: SPED Children (100 hrs.)

*La Croesus Pharmaceutical Inc.

- Industrial Setting: Human Resources Department (100 hrs.)

Part-time Job: *Haddassah Academy Inc. (June 2010 - October 2010)

Pacita Complex, San Pedro, Laguna

- Part-time Assistant Pre-School Teacher, Normal and SPED

Fulltime Jobs:

*Haddassah Academy Inc. (October 2010 – January 2012)

Pacita Complex, San Pedro, Laguna

-Pre-School Teacher and Adviser

-Grade School Teacher, Normal and SPED Pupils

*Metro Manila Shopping Mecca Corp. (May 2012 – Aug. 2012)

SM City Sta. Rosa, Laguna

- Customer Service Assistant: Income Generating Department

(Bills Payment and Government Services Counter)

*ARUZE Gaming America Philippines Branch (Oct. 2012 – Dec. 2012)

Laguna Technopark Inc.

Company Description:

ARUZE Gaming is a global entertainment company that designs, develops, and manufactures slot machines and

gaming devices for the global casino market.

- HR Staff (Recruitment): HR/GA Department (P 10,000 monthly)

• Major Responsibilities:

1. Scheduling of applicants.

2. Do initial interview and assists the HR Supervisor/Manager for final interview.

3. Update and encode the final list of applicants.

4. Submit monthly report like, list of applicants with status.

5. Coordinate with the coordinators of the agencies for manpower request and concerns.

6. Orient and endorse new employees to their respective Department.

7. Assist the bank account of the new employees and submit it to the Accounting Department.

8. Do ID’s and completing the needs of new employees such as, uniforms, shoes, office supplies,

computer/laptop and e-mail.

9. Responsible in completing and organizing the 201 file of all employees of the company.

10. Responsible in attending scheduled job fairs.

*AMS Environmental Management Corp. (March 2013 – July 2013)

San Lorenzo South Subdivision Sta. Rosa City, Laguna

Company Description:

AMS Environmental Management Corp. is a corporation duly organized and existing under the laws of the Republic of

the Philippines since 2002. AMS-EMC was an offshoot from our sister company Milestone Environmental

Management Corporation. The company, AMS-EMC aims to provide quality service of giving highest premium on

efficiency and to provide employment and develop people.

- HR Staff (Recruitment): HR Department (P 11,000 monthly)

• Major Responsibilities:

1. Performs sourcing of applicants through text messaging, phone calls, posting of flyers, job fair, jobstreet and

other sources.

2. Coordinates with PESO Offices and different Barangays for possible schedule of jobs fairs.

3. Coordinates with TESDA, different schools and universities for possible applicants.

4. Does the initial interview.

5. Arranges schedule of applicants in line with the standards of testing process.

6. Administers psychological testing to all applicants and interprets results.

7. Endorse to Human Resource Supervisor to conduct an in-depth interview with the applicant and assists for

endorsement to Department Heads and/or Clients.

8. Facilitates list of pre-employment requirements of newly-hired employees and validates completeness upon

submission.

9. Coordinates with accredited clinics on medical result of newly-hired employees.

10. Prepares confidentiality, employment contract, ATM enrollment form and endorse to HR Staff/Coordinator

for biometric enrollment.

11. Preparation and releasing of Identification Card, complete set of uniforms and office supplies of newly-hired

employees.

12. Coordinates with Client and HR Coordinator for the starting date and other concerns of newly-hired

employees.

13. Conduct orientation and training for the incoming newly-hired employees.

14. Endorses the completed 201 file together with BIR 1902 or 2305 form, Pag-ibig, SSS and Philhealth of

newly-hired employees to HR Supervisor for checking to be endorsed to HR Staff for encoding to Employee

Masterfile and proper safekeeping.

15. Prepares and submit to HR Supervisor the Daily Applicant Schedule, Weekly Recruitment Status Report and

list of New Employee Report.

16. Submit to Accounting the Endorsement of New Employee Report.

*Sanyo Plastic Philippines Inc. (SPPI)

Dec 02, 2013 to April 30, 2014 – 5mos., End of Contract

Laguna Technopark

Company Description:

Sanyo Plastic Philippines Inc. is a PEZA registered company engaged in manufacturing of various

Injection Molded Plastic Parts, Plastic Injection Mold and Metal Parts.

- HR Staff (Recruitment and Admin.): HRAD

• Major Responsibilities:

1. Sourcing and screening of resumes.

2. Do the administration and interpretation of exam such as aptitude test and SSCT.

3. Do the initial interview to qualified applicants (both staff and operators).

4. Coordinate with Referral Agencies for Manpower needs.

5. Responsible in completion and organizing the 201 files.

6. Preparation and releasing of MRF to each Department.

7. Preparation, releasing and filing of the following:

a. Identification Card h. Visitor’s Slip Pass

b. Uniforms, tools and office supplies i. Back to Work Slip

c. Job Description j. Meal Chit

d. Overtime Authorization Forms k. Iterinary Forms

e. Gate Pass (Employee and Property) l. Tardiness Report Forms

f. Trip Ticket m. Locker Monitoring

g. Change Schedule n. Training Results

*HOYA Lens Manufacturing Philippines Inc. (HMPH-L)

May 19, 2014 to Sept. 19, 2014 – 4mos; End of Contract

LISP I Bo. Diezmo Cabuyao, Laguna

Company Description:

Hoya Lens Manufacturing Philippines Inc. is an affiliate of HOYA Corporation. Its operation focuses mainly on the

manufacturing of ophthalmic lenses. Currently, the company has been providing products to Japan, other Asian

countries, Europe and the US through a world-wide network, while continuously seeking the development of new

products supported by its high technology.

- HR Staff (Recruitment 2) : Corporate Management Division (CMD)

• Major Responsibilities:

1. Sourcing of Applicants thru Jobsdb, Bestjobs, PESO Offices, Graduate lists from different Universities and

attending scheduled jobfairs.

2. Screening of resumes and scheduling of applicants.

3. Administer and check exam of Staff Applicants.

4. Do the initial interview for Staff applicants and final interview for Operator applicants.

5. Check and verify requirements of newly hires.

6. Conduct the pre-employment orientation.

7. Prepare and send to concerned Sections the list of Stage 1 trainees, list of Trainees for Deployment, list of

Operators for Absorption every month.

8. Endorse newly hires to all Japanese Managers, Assistant Managers, Supervisors and to their respective

Department.

9. Preparation and releasing of Identification Card, RF Card and uniforms to newly hires.

10. Coordinate with BPI Personnel for the ATM Application, Account numbers and ATM Card Claiming of

employees.

11. Serve employment agreement to newly hires and prepare for notarization.

12. Responsible in updating HRIS:

a. Encoding of newly hired and absorbed employees including their personal details, account numbers,

salary rate, CTPA and SEA then post it to Payroll.

b. Activate and deactivate employees with negative salary (eg. No work rendered, SL, ML, AWOL)

c. Tagging of separated employees

d. Encoding the Performance Assessment of each employees

e. Transfer of section, title movement or promotion and salary grade-up.

13. Check attendance of all employees to man hour monitoring.

14. Distribution of Disciplinary Action or Employee Relation Transmittal Forms of employees to their Superiors.

15. Prepare the Summary of Attendance Ratio for October Grade-up.

16. Preparation and releasing of requested COE with compensation and COE of separated employees.

17. Locker monitoring, filing of documents and assist employees to their clearance.

18. Coordinate with Agency Coordinators for different concerns.

CHARACTER REFERENCE:

• Mr. Gerard Santos * Mrs. Nerissa Tan Aban- Bravo

Psychology Department-Head HR-Admin. Manager

La Consolacion College-Manila AMS - EMC

Biñan Campus Sta. Rosa City, Laguna

Contact no: 091******** Contact no: 091********

• Mrs. Lenn Zerna * Mr. Garry Lacsamana

HR and Admin. Manager HR/GA Manager

Sanyo Plastic Philippines Inc. HOYA Lens Manufacturing Phils. Inc.

Laguna Technopark LISP I Cabuyao, Laguna

Contact no: 090******** Contact no: (049) – 530-0590

I do hereby certify that the information given above are true and correct to the best of my knowledge and

belief.

Applicant’s Signature

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