Customer Service High School

Emily Kiedaisch

Lutz, FL

**********@****.*** - 813-***-****

WORK EXPERIENCE

CUSTOMER SERVICE ASSOCIATE LOWE'S HOME IMPROVEMENT

Lowe's Home Improvement - Brandon, FL - March 2014 to Present

Answered phone calls

• Took messages

• Operated a register

• Handled money (returns and transactions)

• Greeted Customers

• Received numerous certificates for preventing fraud at Lowe's

VICTIMS ADVOCATE REDEFINING REFUGE

Redefining Refuge - Tampa, FL - January 2014 to February 2014

Supervised girls ages 12-14 in safe house who had been human trafficked

• Aided them in everyday tasks such as hygiene and school

• Supervised the girls overnight and throughout the day.

• Became a mentor

CUSTOMER SERVICE ASSOCIATE LOWE'S HOME IMPROVEMENT

Lowe's - Zephyrhills, FL - July 2012 to January 2014

Answered phone calls

• Took messages

• Operated a register

• Handled money (returns and transactions)

• Greeted Customers

• Received numerous certificates for preventing fraud at Lowe's

BCE STUDENT

District School board of Pasco County - Zephyrhills, FL - August 2010 to June 2012

Responsible for looking after students

• Logged Students in and out of school

• Operated the software TERMS

• Answered phone calls and took messages

• Greeted parents, students, and staff

• Completed errands and tasks for staff

• Operated Microsoft Office

EDUCATION

Pasco Hernando-State College - Wesley Chapel, FL

2015 to 2017

HIGH SCHOOL DIPLOMA

ZEPHYRHILLS HIGH SCHOOL

SKILLS

SKILLS & ABILITIES • Proficient in telephone communications • 40 wpm • Critical Thinker • Organized • Positive

Attitude • Determination • Proficient in operating Microsoft Office • Excellent communicating with all clients

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