Customer Service Manager

DONOVAN M. TSOSIE

**** ******** ***** 505-***-****

Henderson, Nevada 89044 *************@*****.***

PROFESSIONAL OBJECTIVE

To utilize my CUSTOMER SERVICE & MANAGEMENT skills to benefit mutual growth and

success.

SUMMARY OF QUALIFICATIONS

Loyal professional with over 15 years in position requiring excellent CUSTOMER

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SERVICE, PUBLIC RELATIONS, SALES, MARKETING & MANAGEMENT skills

including:

o Training & Supervising Personnel

o Researching, Ordering, Purchasing & Maintaining Inventory

o Ensuring Quality & Safety Controls

o Preparing Accurate Documentation & Reports

o Working Well Under Pressure of Multi-Tasks & Workloads

o Troubleshooting, Problem Solving & Conflict Resolution

o Projecting Positive Company Image

o Dedicated to Excellence & Customer Satisfaction/Retention

Computer Skills: Windows 8 & Microsoft Word, Software

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EDUCATIONAL BACKGROUND

Coconino Community College, Flagstaff, Arizona Art Institute, Las Vegas, Nevada

Major: General Curriculum Major: Culinary Arts

PROFESSIONAL EXPERIENCE

6/98 – PUEBLO TRADING CO. – Zuni, New Mexico

6/13 STORE MANAGER

Direct responsibility for daily operation of Craft Supply & Retail Store in busy tourist

town specializing in Native American Jewelry & Crafts and servicing 100-500

customers daily including: Researching vendors, negotiating terms, awarding

contracts, ordering, purchasing, receiving, pricing and selling paintings, Kachina dolls,

t-shirts, hats, textiles, inlaid jewelry, food, beverages, sheets of silver, leather, rope,

stone minerals and other raw material supplies for Native American craftsmen

specializing in Zuni jewelry; Setting up and maintaining displays; Training,

scheduling, assigning job duties and supervising 2 employees; Assisting customers

with purchases and processing payments; Balancing cash registers and processing

bank deposits; Coordinating shipments of Zuni jewelry to a Zion, Utah buyer;

Purchasing, packaging, delivering and reselling large amounts of freshly harvested

pinon nuts to wholesalers annually; Supervising the remodeling of the facility as

needed; Traveling extensively to prepare and sell food from company’s catering truck;

Setting up, stocking and operating craft booths at:

Tri-annual Oasis Gift Show, Albuquerque, New Mexico and Phoenix, Arizona

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Indian Market, Santa Fe, New Mexico

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Continue on overleaf …

Weekly Flea Markets, Kayenta, Arizona, Santo Domingo Pueblo, New Mexico,

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Gallup, New Mexico and Tuba City, Arizona

County Fairs, Zuni, New Mexico and Window Rock, Arizona

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Bead Faire, Santa Monica, California

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Bead Faire, Salt Lake City, Utah

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Bead Faire, San Antonio, Texas

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PRCA Rodeo, Kayenta, Arizona, attended by over 5,000 people

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Gathering of Nations Pow Wow, Albuquerque, New Mexico

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Grant Inn Gem, Mineral & Fossil Show, Tucson, Arizona

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Gem & Mineral Show, G&LW, GLDA and Pueblo Gem Shows in Tucson,

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Arizona

G&LW Show, Franklin, North Carolina

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NOTE:

Bondable

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Willing to Travel

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REFERENCES:

Professional and personal references available upon request.

Contact this candidate