Customer Service Representative

ARVINA M. THOMAS

**** ******** ** *** *** Hanover MD 21076 443-***-**** Email: ************@***.***

Administrative Assistant

Ten years of experience providing top-notch support to VPs, directors and management team.

UDEEC-United Development Economic Empowerment Corporation

* Administrative: Adeptly handle administrative matters including screening calls, managing calendars, and planning meetings, making travel arrangements, generate expense reports, process and issue vouchers and payment expenses ;facilitate executive staff and board meetings and composing various documents and organizing offices for efficiency.

Create and submit employment program packages of the adult/youth customers who meet the standards and requirement to each employer and/or schools. Track and complete follow-up of interviews with employers for prospective customers. Assess customers for possible job opportunities and job placement. Provide counseling for applicants who are experiencing problems in academic/occupational choice or academic/occupational adjustment. Recommend and assist in the development of specific skills training opportunities to assist clients in meeting employer-required qualifications; Truancy Intervention Monitoring Project: utilize a truancy cessation strategy of collaboration between parents and

* Performs senior technical level administrative support work, which may include supervisory responsibility, under general supervision from an administrative or technical superior.

* Work typically involves administrative, technical and paralegal work providing staff assistance to various Boards; or administrative secretarial or constituent services work.

Communications: Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.

Computers: Considered a “power user” of Microsoft Office; quickly learn and master new technology.

Computer Skills

Microsoft Programs: Word, Excel, PowerPoint, Access, Outlook, Publisher, SharePoint

Operating Systems: Windows (all versions), Mac OS X;Proficiency with Microsoft Office and Outlook software and related peripherals including printers, scanners, etc.

MOTOR VEHICAL ADMINISTRATION – COLUMBIA, MD

Lead Customer Service Agent II- February 2004-Present

Provide exceptional customer service to all external customers. Responsible for training new hires; ensure all customer agents work area and files are up to date that includes revisions or a changes to corporate polices and procedures to ensure all are within the guidelines of the laws within the administration. Administrative support to the manager and five department directors. Performs duties including titling and registering vehicles, licensing and monitoring of drivers, issuing identification cards, enforcing insurance and vehicle emissions laws, investigating for non-compliance with motor vehicle laws and regulations and other customer support; answer telephones and promptly and courteously assist clients and employees throughout the organization. Maintain and process reports daily for all cash, credit card, and vouchers processed from transactions; administer by the customer agents; daily settlements reports and audits are necessary for accounting purposes. Reconciliation of all reports and bank deposits are generated for each night deposits. Generated reports for the daily financial settlements that where process, and ensure all balance for deposit purposes.

E-CAR LIMOSINE SERVICES BWI AIRPORT – BALTIMORE, MD

Customer Service Representative/Dispatcher October 2011 Present

Assigned transportation services for all scheduled and unscheduled travelers within the airport. Ensure the drives are dispatched and assigned for all meet and greet customers as well as non scheduled travelers. . Process payment for transportation via credit processing or cash. complete daily reports for settling all transactions. Have to perform several administrative support assignments for dispatch, supervisors and the management tier.

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