Customer Service Assistant

Euline Georges

*** **** ****** ******, **** Lauderdale, FL, 33312

754-***-**** 954-***-**** **********@*******.***

Education

Whiddon Rogers Education center

• Keyboard speed test score 25wpm

• Electronic Calculator, Filling Office Procedure

• Micro Office (word, excel, access, and power point)

Old Dillard/Dillard High School

• G.E.D Adult school 1001 N.W 4th street 33311

• Certificate: High School Diploma

• Graduation Date May 28th 2010

Hollywood Institute of Beauty Career

• 420 South State Road 7 Hollywood, FL, 33020

• Certificate: Micro Dermabrasion Training

• Certificate: Perfect Attendance

Sinai 7th day Adventist

• Certificate: Baptism Aug 8th 2009

• Philadelphia church of GOD

• Activist

• Service participant

• Volunteer and rewards: Security D License with Academy security school and service 24

hour certified security training with Broward County and Dade County. Sep 5th 2008

WORK EXPERENCE

• Office assistant experience, General office duties, Scheduling, web research, Obtaining

quotes, placing and expediting orders, providing support for multiple supervisors

successfully, etc.

• Customer Service.

• Inventory management.

• Communication specialist

• Trustworthy dependable, Sound work ethics.

• Initiative and proactive approach

• Computer and Internet savvy with proficiency in Microsoft office suite.

• Excellent written and verbal bilingual skills, fluent creole

• Office setting but may be assigned more physical duties such as moving/ organizing

office supplies. Limited local errands may be assigned.

Working at Home

Position held: CNA Assistant

Date: 2011-2014

Supervisor: Gelin Neus

Contact: 754-***-****

Daily duties:

• Assistant

• Bathing elders

• Cooking and serving scheduled meals

• Fixing bed area and sitting area

• Grooming Cutting and maintaining hair and body care

• Home care,

• Monitoring,

• Nutritional services

• On call assistant

• Setting Doctor visits

• Taking walks

• Washing, Drying, Folding clothes and bed sets

7 eleven gas station

Address: 1500 west state road 84 Ft. Lauderdale, Florida 33315

Dates: 09/2009- 11/2010

Supervisor: Todd 954-***-****

Position held: Cashier

Daily Duties: Greeting all walk-ins, Providing fast friendly service to customers by answering

questions, helping with home improvement plans, Provide quick and accurate checkout service

to customers, Clerical duties, Audits changes for closing out and shift change, Count register

before login, Manually typing all purchases, Promotional sales, Rotate all items, Prep hot food

and cold subs, Beverage check, Inventory Managing ordering all needed items rotating by dates

unloading and stocking all items, Counting safe, Phone reception giving directions and

information about company. Accepting drop offs, Changing gas prices, Precautious use with lotto

scratch offs and bank runs, using all company machines such as hot oven, grill, inventory

computer, desk top scheduling shifts, making promotional goals. Leaving a clean environment

for the next shift by dusting, wiping, sweeping, mopping, and stocking facilities.

Steak and Shake

Address: 12541 West Sunrise Blvd, Sunrise, Florida, 33323

Date: 06/2008-11/2008

Supervisor: Jarred 954-***-****

Position: Hostess

Ruby Tuesday

Address: 299 South Pompano, Parkway, Pompano Beach, 33069

Dates: 03/2008-05/2008

Supervisor: Ben 954-***-****

Daily Duties: Greeting each guest with a warmly greeting, seating guest in requested areas,

Organizational and social skills.

Communication specialist, being the first to contact customers with needed service, which means

that I’m responsible for the first impression that a customer will have of the establishment.

Availabilities Answering questions, setting up tables cleansing to a professional and

approachable statist, Menu count, Menu preps, Prep silver ware, Takeout orders list, Prep side

orders, Prep beverages, with floor assistance A pleasant and helpful phone manner handling

incoming calls to the restaurant and schedules reservations. Party planning, Floor assistance

making sure shift is moving smoothly, Assisting with cleaning the Tables and Helping Servers

take tables and delivering food at speed timing, Making milk shakes, Checking up on tables

frequently making sure guest feel open to order more requests to add sides and try different types

of orders on the menu… and promotional sales

Additional Skills:

• Adult tutoring- Basic Adult tutoring for adults that return back to school.

• Basic knowledge of PC and computer Software

• Bilingual

(English/Creole)

• Child Care- Babysitting, Assisting with children.

• Communication Specialist- Polite, Monitoring and elaborating professionally

• Computer and Internet savvy with proficiency in Microsoft office suite.

• Culinary- Practicing Baking, Cooking, frying recipes.

• Customer Service- Greeting, Listening, Respecting services

• Decorating- Updating designs and decor, Following up with maintenance

• Desk Clerk- Front desk assistant

• Excellent written and verbal bilingual skills, fluent creole

• Excel

• Floor Assistance - On board staff asking and delivering rapid assistance

• Home care- Keeping a cleanse environment with

consistence.

• Hostess- Greeting, Seating Guest down as entering into restaurant, setting reservations.

• Initiative and proactive approach

• Microsoft word

• Microsoft outlook

• Office assistant experience, General office duties, Scheduling, web research, Obtaining

quotes, placing and expediting orders, providing support for multiple supervisors

successfully, etc.

• Office setting but may be assigned more physical duties such as moving/ organizing

office supplies. Limited local errands may be assigned.

• Phone Receptionist- accepting Incoming/Outgoing calls, Setting appointments and

reservations

• Prepping- Making designer deserts

• Professional Cashier- Front desk cashier receiving and exchanging payment with Fort

Lauderdale airport.

• Retail- Up sale shoes, watches, wallets and hand bags with nine west

• Trustworthy dependable, Sound work ethics.

• Translator speak fluent Creole, Tutoring with Philadelphia church of GOD, Child care

babysitting, Volunteers, activist with Sinai 7th day Adventist, Home care, Coordinator,

Customer Service, and more. Standard Customer Service tasks: data entry, inbound and

outbound phone calls.

• Typing (30+wpm)

Strengths

• Ability to multi-task.

• Ability to understand technical product knowledge.

• Ability to recognize problems, obtain support from team members and non-team

members.

• Present effective solutions to problems.

• Consistent professional demeanor under stressful situations.

• Customer oriented.

• Dependable.

• Excellent communication skills and problem solving.

• Highly adaptable to fast changing environment.

• Positive attitude, willingness to help.

• Present effective solutions to problems.

• Strong time management skills.

• Comply with all federal and state laws, rules and regulations.

• Comply with policy and procedures at all times.

• Adhere to workflow and ensure quality assurance standards are maintained at all times.

• Maintain prescription prioritization throughout prescription processing

• Process prescriptions.

• Including translation of codes, product selection, counting and measuring drugs, capping

and uncapping vials and bottles.

• labeling of prescriptions

• Resolve Third Party rejections and complete any manual claim forms.

• Perform all register transactions, in adherence of policy and procedures.

• This includes cash, check and charge transactions.

• Bag merchandise upon completion of sale.

Perform all prescription pick-up procedures, in adherence of policy and procedures;

•

Complete Prescription Pick-Up Log, validate customer address, Make the Offer to

•

Counsel and direct customer to Pharmacist or Intern (if applicable)

Communicate with all healthcare professionals when permissible and according to state

•

law.

Retrieve and file prescriptions appropriately according to State and Federal Law.

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Participate in all required store operational meetings.

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Maintain a clean, organized and professional pharmacy department, according to CVS

•

standards.

Access, input and retrieve information to/from the computer.

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Stand for extended periods of time

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Assist front store operations when needed.

•

Follow training procedures.

•

Certifications

• Academy Security School Service

• Certificate Of Accomplishments (G.R.E.A.T Program)

• Certificate Of Celebration with Urban League (Kwanzaa Celebration)

• Certificate Of Perfect Attendance Hollywood Institute Of Beauty Careers

• Certificate Of Participation In the 1999 A-Ball Program for Florida Marlins

• Certificate Of Special Recognition (Dramatic Play)

• Certificate Of Training For Micro Dermabrasion System Of Belle Products Inc.,

• Work Force one Investment Act-WIA

• Work Force one Universal Center Orientation

Contact this candidate