Customer Training

Eileen Pettit

Summary

Broad experience in customer relations at Walt Disney World attractions and Williams-Sonoma call center

Highlights

Conflict resolution proficiency

Accomplishments

Suggested and implemented improved training procedures

Experience

Corporate Customer Relations August 2003 to December 2008 Williams-Sonoma, Inc. - Las Vegas, NV

Lead member of new team to receive customer calls escalated to the Corporate level

Substitute Teacher March 2002 to May 2003 Clark County School District - Las Vegas, NV

On call, as well as long-term substituting at various high schools in Clark County

Training Coordinator November 1998 to February 2002 Walt Disney World - Lake Buena Vista, FL

Attractions host and trainer at EPCOT

Education

Master of Arts : Education, 1986

Education and experience in training and teaching, in corporations, theme parks, and public schools

Excellent verbal and written skills

Able to function quickly, rationally and smoothly in a busy, fast-paced, and pressured environment

Devoted to data integrity

Dedicated to process improvement

Troubleshooting skills

Created databases to streamline information gathering and access

Partnered with managers to improve employee morale

Advised Corporate of trends pointing to business problems beyond my team's control

Suggested methods to cut down on waste (going paperless; reducing packaging material)

Built closer partnerships with various global departments within the company, and identified key contacts for my co-workers to rely upon

Coordinated solutions with shipping, billing, catalog, supply, furniture, and repair departments

Trained new members of the team

Addressed Loss Prevention, UPS, BBB, and Store issues directly

Kept detailed database records of each call and steps taken for resolution

Long-term substituting required writing lesson plans, creating tests, grading student performance, and interacting with parents and guidance counselors

Advanced to Training Coordinator of Opening Fastpass Team at Disney MGM Studios

Responsible for overseeing sixty-five Cast Members positioned at seven attractions throughout the park

Trained cast members and partnered with managers at the seven attractions

Completed daily scheduling and pay sheets

Assisted in morning openings of the Disney MGM Studios

Submitted proposals to improve specific safety concerns

Proficient with Microsoft Office Suite

Proficient in customer account software

Training manual contributor

557 Yacht Harbor Dr, Las Vegas, NV 89145 Cell: 617-***-**** - ******.******@*****.***

Chapman University - Orange, CA, USA

Teaching Credential : Education, 1983 University of California, Irvine - Irvine, CA, USA

Bachelor of Arts : English Literature, 1978 University of Connecticut - Storrs, CT, USA

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