Customer Service Quality Control
Resume:
Ricky W McFarland, Jr
San Rafael, CA 94901
********@*******.***
Professional Profile
Organized and efficient LMS Administrator & EMR project support. Four years adult educational teaching experience adaptive to online learning environment, including instructional design. Effective workflow analysis and EMR project management and coordination. Four years of experience as QA/QC technician in manufacturing/production setting. Aware of and able to maintain JCAHO, FDA, USDA, & OSHA standards, including: GMP, GLP, & HACCP. Recognized as skilled, accurate, cross-culturally fluent, and extremely adaptable to diversity and change.
Learning Management Systems administration
Instructional Design & Implementation
SCORM, AICC, Syberworks, Flash, Presenter & Articulate course design
Program management and support
EMR integration support and workflow enhancement both inbound and outbound orders
EMR post-integration training development including e-signature workflow
EMR Clinical workflow support for various major EMRs: Athena, Cerner, eClinicalWorks, eClinical, Epic, McKesson, NextGen
EMR workflow training for inbound and outbound orders for: Athena & Epic
Certified Cardiographic Technician (CCT)
ASHI Training center manager & Instructor Instructor for BLS, ACLS, & PALS
Microbiological plating * pH analysis * Fat analysis * Mass mathematical formulation Ingredient/labeling analysis * Line sampling * First/Final product inspection
Work History
Present LifeWatch, Inc Rosemont, IL
Sr Clinical Educator, LMS & Distance Learning Coordinator
* Administrator of LifeWatch University online Learning Management System
* Queuing and project management of 40 EMR integration projections including: Athena, Cerner, eClinical, Epic, McKesson, and NextGen
* Workflow analysis for clinics for inbound and outbound EMR orders
- Act as liaison between clinicians, IT, and 3rd Party Vendor regarding needs and abilities of EMR integration
* Collaboration on training for clinicians (post-integration) for inbound & outbound orders for a 1000+ physicians for an Athena integration and 5000+ physicians for an Epic integration
- PowerPoint and instructional/marketing material design post-integration
- Train the trainer type training with the above mentioned materials
* Educational materials development EKG interpretation and Cardiac Monitoring
* Work with Subject Matter Experts to develop and design interactive and appropriate LMS course material
2010-2011 CPR Associates, Inc Chicago, IL
Consultant
* Teaching AHA approved BLS, ACLS, PALS (and EKG)- Regional Faculty BLS
* Marketing, internal networking, internet/html design
* Learning Management systems upload & support
* Grants/Program Development
2007-2009 Rich Products Niles, IL
Quality Control Technician
* Performed quality quantitative and qualitative performance tests for various
icings and fillings
* Microbiological Sampling, Fat and Nonfat Solids testing, and environmental testing for icings and fillings
2002-2003 Scientemps, Inc. Albuquerque, NM
Quality Control Technician
* Designed program for computerized mix formulations
* Designed program/database for food allergen & ingredient cross-reference placing plant 10yrs ahead of FDA regulations
* Performed quality performance tests and FDA guideline tests for various
Ice Creams
* pH Testing, Microbiological Sampling, Fat and Nonfat Solids testing, and
environmental testing for Ice Cream
2001 Kelly Scientific Atlanta, GA
QI Assistance
Customer Relations
* For QI assistance performed quality performance tests and FDA guideline
tests for various Nabisco foods
* For Customer Service provided telephone customer service for a major
pharmaceutical firm for both professionals and consumers
Education
1994-1999 McMurry University Abilene, TX
BS Natural Science
(5 minors: Biology, Chemistry, Geology, Math, & Physics)
BA Religion
Undergraduate Thesis regarding Bio & Nuclear Ethics
References
References Available Upon Request
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