Customer Service Sales
Resume:
Sherry Lauer
********@*****.***
OBJECTIVE
Seeking a position utilizing my skills.
EMPLOYMENT
Animal Neurology & MRI Center, LLC
Walled Lake, MI 48390
Office Manager/Financial
Managed 2 businesses and oversaw company as office manager for this company using
QuickBooks, Time Tracker, and Animal Intelligence software; AR/AP, general accounting and
reconciliations; scheduling multiple credit card payments and managing electronic payments,
petty cash management, banking, deposits, and reporting of account status for each business.
Processed payroll reports for Paychex and transferred to Quickbooks, created manual checks
when necessary, managed all 1099 contractors and scheduled payments within the payroll
timeframe for budgeting reports. Setup and structuring of new accounts for management,
scheduling payments, and setting up of memorized transactions. Managing minor computer
issues when necessary, creating word documents, extensive use of excel documents, setting up
calendar in Outlook, along with a variety of other office procedures. Worked under CFO creating
financial documents to track spending, salaries, and benefits. Managed all benefits BCBS, BCN,
Unum, FSA, LTD/STD, life insurance, and cobra insurance. Facilitate any necessary changes in
policies and procedures to accommodate changing guidelines in this busy 24/7 animal medical
practice. Managed collections and write-off of non-collectables.
Highland Machine Design, Novi, MI
11/2007 - Current Office Manager
Set up organize and reorganize all files in QuickBooks 2003, update to 2009 Premier in multiuser
mode and setup networking of the database AR/AP - invoicing, paying bills, reconciling bank,
credit cards, loans, filed 941 & state taxes monthly, filed manual payroll through QuickBooks.
Update accounts, trace job costs, time and materials from QuickBooks and from finished
schematics, create Bill of Materials and transfer it to CAD drawings Answer phones, design
marketing materials, design spreadsheets for job/time tracking for employees Design and layout
of brochure and marketing materials
Lafontaine Automotive Group, Highland, MI
04/2012 – 4/2013
QB Manager & Billing Specialist
Manage over 20+ businesses under the Lafontaine Automotive Group using QuickBooks
software; AR/AP, general accounting and reconciliations; scheduling mortgage payments,
deposits and petty cash management, banking, deposits, and reporting of account status for each
business. Setup and structuring of new rental company for management, scheduling payments,
and setting up of memorized transactions, and filed sales tax returns for rentals, sales, and
purchases. Managing minor computer issues when necessary, creating word documents, setting
up calendar in Outlook, along with a variety of other office procedures.
IT Solutions Human Resource Support
Coretek Services, Farmington Hills, MI
01/2010 - 4/2012
IT Solutions Human Resource Support
Processing payroll using ADP semi-monthly for this company of 100+ multi-state salaried, W-2,
&1099 employees; Setup of BCBS, Blue Care Network, optical and dental benefits, 401k and FSA
administration, PTO, Processing of benefit enrollment, renewal and changes. Active participation
in enrollment of on boarding new employees, assisted in processing all documents and setup in
time tracking, payroll, and accounting software; assisted in new hire orientation and benefits
questions and answers when needed. Employee handbook updates, processing, tracking and
updating all facets of payroll online as well as running manual payroll when necessary. Pulling
resumes and tracking offers made. Managing time tracking system (Spring Ahead), manage all
jobs, tasks and employee time within the program, including virtual login and assisting employees,
syncing with accounting system; AR/AP, pulling reports into Excel spreadsheets and creating pivot
tables for ease of use, processing and reconciling credit cards; Tracking jobs for sales team and
project managers through billing for quarterly sales & commissions. Ordering product & making
general office purchases using PO's and credit cards; Billing clients, on a weekly, monthly, and per
job basis, paying bills, researching credit card purchases, credits and payments and managing
day to day business.
E H and Associates, Wixom, MI
6/2008 - 12/2010 Assistant Office Manager
Enter, update and manage sales team using Access database Managing income using
QuickBooks for deposits and Excel for calculating and breakdown of income and calculating
commissions Compiling sales information, processing breakdown and managing commissions to
each sales person Tracking sales processing commissions, mailing sales literature to potential
clients Manage office, answer phones, update and create layout of marketing materials; update
website, and assist sales associates by mailing out materials
DL Home Services, Inc., Walled Lake, MI
04/2004 - 04/2009 Office Manager
Set up office; manage handyman service from inception using QuickBooks 2004 Upgrading
system and QuickBooks software from 2004 through 2009 Promotion, brochure design and
layout, AP/AR & collections banking, reconciling accounts, data entry and managing employees
Service Merchandise, Novi, MI
06/1995 - 09/1997 Customer Service Supervisor
Manage the customer service department, Promotion of sales, display organization of retail end
caps, and sale of merchandise. Balance total sales reports, data entry, merchandise/inventory
control, yearly inventory counts. Resolve customer related issues, scheduling and staff rotation,
and evaluations
EDUCATION
Associates Degree
Major: Business
Baker College, MI
Associates Degree
Major: Web Design/Marketing
Baker College, MI
SKILLS AND ABILITIES
Time tracking programs - Spring Ahead, Time Tracker Software - QuickBooks 2004-2012 Pro,
Premier, Enterprise Microsoft office 2003 - 2010 - Excel, Access, Word, PowerPoint, Publisher,
Outlook, Sales Force and SharePoint Typing speed 60-80 wpm Cash handling, credit card
transactions, wire transfers
Multi line phone systems - VoIP, Switchvox (online switchboard)
HONORS AND ACTIVITIES
Volunteer in several ministries. Front Door Ministry - Greeting visitors coming into the church for
fellowship and special productions Women's Ministry - Creating brochures, advertisements,
handouts, and website links Media Ministry - Working with a crew to tape video specials for
Franklin Road Christian School, taping sermons for the pastors, specials for music ministry and
various Easter and Christmas productions. Working behind the camera or with media software to
create final product
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