Customer Service Representative

Brandon Moss!

**** *** ******* ******!

Buena Park, CA 90620!

714-***-**** ****.********@*****.***!

Objection!

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To enhance my professional skills in a dynamic and stable workplace. !

Work Experience!

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Academic Advantage- Los Angeles, CA 2013-Present!

1-on-1 Learning with Laptops Tutor!

Provides computer-based tutoring to students in grades K-12 who qualify for Supplemental Ed-

ucation Services through the No Child Left Behind program in lieu of appropriate support, moti-

vation and curriculum tailored to their individual needs.!

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UPS- Anaheim, CA 2013-Present!

Package Handler!

Continually lifting, lowering, and sliding packages.!

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Hill's- Southern California, CA 2012-Present!

Mentor, Pet Nutrition Specialist!

• Intercepts consumers and educates, advises, and sells pet products to support the overall

well-being of their four legged friend. Coaches and mentors fellow coworkers within territory.!

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eSecuritel - Columbus, OH 2011!

Customer Care Representative!

• Responded to inquiries from eSecuritel's policy holders simultaneous to managing compre-

hensive handset protection and replacement coverage claims related to their covered wireless

devices. !

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Kirwan Institute - Columbus, OH 2008-2010!

Graduate Research Associate!

• Illustrated where opportunity rich communities exist within metropolitan areas, by accumulat-

ing neighborhood based information, then employing it to maps, via Esri's ArcGIS. !

• Transcribed information relayed in webinars and in-depth interviews with stakeholders.!

• Assisted senior researchers with literature reviews.!

• Administrated miscellaneous duties around the office (e.g. generating photocopies of docu-

ments).!

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Summer Research Opportunities Program- Urbana-Champaign, IL 2007!

SROP Alumni!

• Conducted research, focused on the impact mortgage brokers have on foreclosures rates

within lower income and minority community areas in Chicago.!

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Target - Anaheim, CA 2003-2004!

Cashier!

• Administered aid to clientele by maintaining outstanding customer service as per company

standards, coetaneous with handling the cash register according to established procedures,

and assisting in other areas of the store (e.g. collecting shopping carts from the parking lot).!

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Seal Beach National Wildlife Refuge - Seal Beach, CA 2002!

Junior Wildlifer!

• Responsibilities were built around the recovery and perpetuation of the endangered California

least tern and endangered light-footed clapper rail, along with a variety of wildlife and plants;

by means of landscape preservation, restoration, enhancement and development of knowl-

edge.!

Volunteer Experience!

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• Children's Nature Institute- Los Angeles, CA 2012-Present !

Development Intern!

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• OC Parks/ Adopt-A-Park- Orange County, CA 2012- Present!

Adopt-A-Park Volunteer!

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• OneOC - Court Referral Program - Costa Mesa 2014!

Community Service!

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• Orange County Council of Aging- Santa Ana, CA 2012-2013!

Reconnect- Socialization Services Program (Volunteer)!

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• The Intergenerational Mentoring Program- Grambling, LA 2005-2008!

Junior Mentor!

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• Grambling State Social Research Club- Grambling, LA 2005-2008!

Treasurer!

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• Best Buddies- Cypress, CA 2003-2004!

Peer Buddy!

Education !

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The Ohio State University (OSU), Master's, (Currently Pursuing) !

Major: City & Regional Planning!

Austin E. Knowlton School of Architecture!

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Grambling State University (GSU), Bachelor of Arts, May 2008!

Major: Sociology !

College of Arts and Sciences!

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Technical Skills !

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• Proficient in Esri Business Analyst, ArcGIS, and ArcGIS for Desktop; likewise Microsoft Word,

Excel and PowerPoint; Adobe Flash, Reader, InDesign, Illustrator and Photoshop; SPSS;

Auto CAD; The Raiser's Edge; and Google Earth.!

• Faculty to operate various office, outdoor, and retail equipment. !

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References available upon request

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Contact this candidate