Customer Service Real Estate

SHEFFINE WILLIAMS

****-*** *********, ****** **** Wake forest, NC 27587

Mobile: 240-***-****

****************@*******.***

Seasoned, innovative professional with experience in property management/sales, hospitality management, accounts

receivable, budgeting, and client relations. Seeking to utilize sales and customer service skills and experience to

attain, and exceed goals, and expectations of the organization. Outstanding verbal and written communication skills

Skills

• Ability to provide superior business acumen.

• Strong organizational skills

• Excellent time management skills

• Ability to manage highly complex and/or critical customer issues.

• Leader with proven ability to manage, develop and advance operations.

• Detail-oriented, self-starter with a keen interest and focus on attaining organizational goals.

• Team player with excellent interpersonal skills.

• Trainer and mentor for new employees.

PROFESSIONAL EXPERIENCE

January 2010-November 2013

Corvias Military living, Fortmeade MD

Leasing Consultant/ Rss

• Drove heavy cold calling efforts to identify new leasing accounts, opportunities, and revenue

• Nurtured identified opportunities to qualified status.

• Processed applications handled resident service request. Assisted in Processed all telephone inquiries,

showed and rented units, conducted unit inspections, processed new residents, set-up lease agreements and

renewals, and handled resident departures.

• Manage regular maintenance schedule.

• Handled all financials, posted rent payments and deposits, prepared bank deposits and any follow-up with

collections, prepared purchase orders, coded and processed vendor invoices, and entered in the accounting

system for payment.

May 2007 – January, 2010

Hercules Real Estate, Silver Spring, MD

Assistant Community Property Manager

• Assisted Community Manager with the general administration of the properties such as completion of

Re-certifications welfare exemption documents, managements and occupancy, tax credit allocation committee

reviews issue notices, schedule vacancies and prepare and monitor turnover forms

• Assisted in the collection of rents, completion of security deposits, logging petty cash use and preparation of

banks deposits

• Inspected property and identify maintenance and security issues

• Coordinated maintenance inspections with facilities staff and ensure work orders are processed in a timely

manner

Resume

• Maintained resident and property files without compromising confidential information

• Effectively communicate procedures regarding emergency preparedness to residents and coordinate

• Logistics for resident meetings

• Maintained a working relationship with local law enforcement and emergency agencies

• Reported and documented property incidents within 24 hours of event

maintained standard business hours of operation.

July-2004 –May 2007

Hilton Hotel, Silver Spring, MD

Accounts Receivable

• Posted credit card and check payments to client accounts, corrected discrepancies, reviewed and prepared

checks, credit card and cash payments for deposits and maintained account database.

• Updated and reconciled daily, weekly and monthly account ledger/reports, managed 200+ accounts for

individuals, groups, organizations and business accounts, reviewed and processed old accounts receivable

reports

• Partnered with account managers to ensure that all client accounts receivable were documented, processed,

and posted. Distributed invoices and FOLIO statement and responded to client inquiries, concerns and

questions.

March, 2004- July 2004

Hilton Hotel, Silver Spring, MD

Front Desk Supervisor

• Oversaw that guest are welcomed, registered into hotel’s comport system and assigned an appropriate room

or suite

• Performed and delegate various tasks, such as making and confirming reservations, verifying and collecting

guest payments, issuing room keys and contacting housekeeping or maintenance when guest report a

problem

• Took ownership of problems and issues

• Provided guest services agent with necessary training and support, as well as controlling guest access to safe

deposit boxes

Education/Professional Development

Fundamentals of Marketing (Minor in Tourism), Strayed University, Tacoma Park, MD

Associate Degree in Management, Brown Town Community College, Kingston, JA

COMPUTER APPLICATIONS

CRM SalesForce.com

On-line training environments WebEx, Live Meeting

Operating Systems Windows XP, 2000, NT, 98, 95

Resume

Other MS Office products

Yardi Software,Onsite, Fosse.

AWARDS

Certificate of Recognition for Exceptional Service, Hercules Real Estate

Big Brother/Big Sister Community Program, City of the District of Columbia

Certificate of Completion of the OnQ Property Management Training Program, Hercules Real Estate

Employee of the Month, Hilton Hotels

Certificate in Front Office Operation, Runaway Bay Heart Academy

Reference: Available upon request.

Resume

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