Customer Service Sales Representative
Resume:
Spring, Texas *****
832-***-**** cell
832-***-**** cell
************@*****.***
CARL TERRELL
Career
• Varied but accomplished background in Operations, Sales and Customer Service & Security.
Profile
• Excel in Operation Management, Warehouse Traffic Management, Distribution and
Personnel Movement Control.
• Experienced in scheduling Freight Operations and Client Relations.
Work Experience
St. Luke`s Episcopal Health System March, 2010- Present
Sr. Materials Supply Technician/ Materials Management
Assist replenishment of needed supply items and the adherence to an
Execution of established procedures and goals.
Maintain correct shelf life of dated supplies. Safety handle LUM
Packages inspect integrity of packages using service codes to sort and deliver.
Link Staffing (Lexicon Pharmaceutical) August 2013-Present
Safety and Security Officer
Monitoring activity on C-Cure system at the lobby desk.
Patrol and secure buildings, investigate security system alarms,
responds to emergency situations as required, and reports unusual
Suspicious activity.
Guardsmark Security May, 2010- August 2013
Security Officer
Conduct vehicle area patrols, investigate security system alarms,
responds to emergency situations as required, and reports unusual
Suspicious activity.
Whelan Security: (Hewitt-The Woodlands) December, 2008- March, 2010
Corporate/Physical Security-Safety Officer
Monitor main lobby security desk and parking lot as associates arrive for work.
Responsible for badgeing Associates, Vendors, Guest, and Contractors.
Conduct interior, and exterior patrol, Monitor CCTV, and rover duties with company vehicle
When assign. Complete DAR report daily at the end of shift
MW Cleaners October, 2008- March, 2010
Plant Driver
Responsible for providing World Class customer service, deliver company assets to substations,
Warehouses, and perform daily van inspections.
A&E The Graphics Complex February, 2008- December, 2008
Quality Control
Responsible for providing World Class customer service. Make sure the job was processed correctly by following instructions on the
work order. Prebill all work orders and delivery order to the customer.
Schwans Home Service,Inc September, 2006- March, 2008
Customer Service Manager
Responsible for selling variety of frozen food to new and existing customers throughout an assigned route sales delivery area. Build
customers and operate a commercial motor vehicle.
KELLOGG, BROWN & ROOT, -TIKRIT, IRAQ January, 2004 – March, 2006
Security Technician
Responsible for the implementation plans, policies and procedures necessary to provide support in
Logistics area of movement control, transportation and supply daily.
Provides expertise in pre-deployment activities, movement activities to and from, and force protection for over
300 KBR personnel.
Plans, organizes, leads and enforce security rules and government regulations insuring compliance.
Conduct New Hire security briefs.
Constant daily interaction with customer provided.
Identifies and troubleshoot problem areas in movement and recommends solutions.
Provide daily, weekly, monthly reporting and correspondence on movement activities.
Management support for Security Technicians and Security Officers.
KRISPY KREME, Houston, TX November, 2001 – May, 2003
Delivery Service Representative-Night Shift
Pull, stock, and load merchandise ensuring load is properly secured.
Responsible for delivering merchandise, following companies’ policies and procedures.
Maintain necessary records.
Perform proper pre and post-trip inspection on vehicle to and after each trip.
OFFICE DEPOT, Houston, TX November, 1985 – December, 2003
Distribution/Night Operation Manager
Managed 50 Personnel consisting of Order-Fillers, Fork lift Operators, Packers, QA/QC, Checkers, Leads,
Inventory Control, Pre loaders to load Trucks at night, and Data Entry Operators.
Maintained World Class Environment in conjunctions with current policies and procedures.
Maintained high awareness in Safety and Security concerning all assets.
High quality and Productivity of work in meeting company standards.
Other Positions: Production Supervisor, Delivery Service Rep, Forms Management Coordinator, & Receiving Clerk
October, 1994 –May, 1999
UNIQUE SANITATION, Houston, TX
Outside Sales Representative
Performed direct customer service.
Update and maintain account records
Handled Administrative duties
Answer phone and customer inquiries.
Generate new prospects.
FOLEY’S WAREHOUSE, Houston, TX April, 1985 –September, 1985
Receiving Clerk
Proven abilities in stocking, order-picking, shipping and receiving.
Performed loading and unloading of trucks on a daily basis.
Skilled in safe forklift driving and warehouse operations.
Able to update and maintain accurate records of shipments, routes and related costs.
October, 1984-September, 1985
SECURITY GUARD SERVICES, Houston, TX
Security Patrol
Stand guard, walks, and or patrol premises to prevent theft, violence, or infraction of rules.
Responsible for monitoring and patrol secured area.
Check badges.
Daily interaction with in house customer and visitors.
Conduct security and maintenance inspections.
Education/Certification
Dwight D. Eisenhower- Houston, TX
High School- Diploma
TEXAS SOUTHERN UNIVERSITY-Houston, TX
Business Management
Received Executive Development Program Certificate-Rice University, Houston, TX
Defense Security Service Academy-KBR
Received Essentials of Industrials Security Management Certificate-KBR
Professional Leadership Training Program-OFFICE DEPOT
Star and Delivery Service Training Certificate-OFFICE DEPOT
KELLOGG BROWN & ROOT:
FRONT LINE SUPERVISOR CERTIFICATE FOR MAY, 2005
KELLOGG BROWN & ROOT:
SAFETY STAR OF THE MONTH FOR JUNE, 2004
3 BRIGADE COMBAT TEAM 1 INFANTRY DIVISION
RD ST
CERTIFICATE OF APPRECIATION FOR FEB, 2004
KELLOGG BROWN& ROOT;
CERTIFICATE OF APPRECIATION DECEMBER, 2005
3rd BRIGADE, 3RD INFANTRY DIVISION
CERTIFICATE OF APPRECIATION DECEMBER, 2005
Secretary of Defense Medal For The Defense of Freedom Award, January, 2006
Othe
r
Skilled in Personal Computer Microsoft Word, Microsoft Excel and Microsoft PowerPoint.
Operates various warehouse equipment and machinery-electric and manual pallet jacks, 4k and 6k forklifts,
Propane gas knowledgeable.
Contact this candidate