Customer Service Administrative Assistant

KAREN L. GAMBLE

*************@*****.***

P. O. BOX 871

CLIFTON, NJ 07015 TELEPHONE NUMBER: 757-***-****

EXECUTIVE SUMMARY: I am an extraordinary meticulous administrative assistant who

delivers superior performance. I am seeking a position with an extraordinary agency where I can

utilize my administrative skills and professionalism.

Experience:

IRMO POLICE DEPARTMENT (SOUTH CAROLINA) 02/2013 to 04/2014

• Assisted walk-ins with various concerns and needs in a courteous and professional manner. Constant

telephone contact with in-state and out of state agencies, civilians, insurance companies, law offices,

victims and suspects. Especially assigned to work as Municipal court cashier. Major team player.

• I worked closely with the Chief of Police on monthly reports regarding criminal incidents for accuracy

and completeness, to present to the town council and for UCR and SCIBERS submission.

AUSTIN POLICE DEPARTMENT (TEXAS) 04/2011 to 09/2012

• Entered Emergency Protective Orders into the police department's NCIC and TCIC databases.

Transcribed reports while paying close attention to details, into the Records Management System.

Maintain data in various forms using a variety of office equipment and software applications, including

spreadsheets and databases.

• Responsible for meeting production and quality standards. Audited and corrected Uniform Crime

Reports, (UCR) compliance. Worked in coordination with Austin Police Records staff for completion

of month-end and year-end stats. Continuous training as a lead administrative assistant in

conjunction with the evening shift supervisor to provide leadership, work assignments, evaluation

training and professional guidance to others. Incessant communication with law enforcement officers

within APD, the county and other jurisdictions.

• Interpret division and organization policies and procedures and recommend appropriate solutions,

analyzed and interpret data and prepared reports for entry and distribution. Verified the accuracy and

completeness of various reports. Composed, interpreted, distributed, researched, compiled,

reviewed, evaluated, and analyzed a variety of complex administrative issues and determine

appropriate courses of action.

JNR ADJUSTMENTS/HEADWAY STAFFING (VIRGINIA) 09/2010 to 04/2011

• Reviewed bulk automotive files and liability claims, documenting any bodily or property damage during

vehicle rental for future subrogation for Avis Budget Group. Exported paperwork from files into the

scanning system. I worked for various Fortune 500 Companies for this temp agency; performing

various administrative duties of filing, scanning, setting up meetings and completing expense reports.

CREDIT CONTROL CORPORATION (VIRGINIA) 04/2010 to 07/2010

• Communicated with customers in Florida and Las Vegas regarding past due balances on their

business and personal accounts within the pre-collection department. Received payments and

educated customers of various options when they were unable to pay.

PREGEL AMERICA, INC. (NORTH CAROLINA) 05/2008 to 02/2009

• Proactive in dealing with problem resolution regarding orders placed for delivery to Five star

restaurants as well as to Mom and Pop Specialty Ice Cream parlors. Assisted outside sales

representatives by placing orders, tracking deliveries and ordering samples. I ensured customer

satisfaction to our local and national clients regarding Italian ingredients for gelato and other

sophisticated desserts.

CONNEXTIONS, INC. (NORTH CAROLINA) 07/2007 to 05/2008

• Aided local and national pharmacies with adjudicating drug prescription claims. Submitted forms to

health plan executives for special drug overrides and specific requests.

KAREN L. GAMBLE - Pg

ae2

*************@*****.***

Experience Continued:

THE NICHOLSON COMPANY (VIRGINIA) 03/2004 to 04/2005

• Site Manager of three hundred and eighteen storage units and clients and two relief managers. Typed

and maintained site reports. Responsible for daily cash, checks and credit card intake from new

rentals and/or existing rentals.

NEWPORT NEWS POLICE DEPARTMENT (VIRGINIA) 09/1998 to 03/2004

• Radio transmission with field units and the Communications Department. Aided citizens on the

telephone as well as walk-ins regarding various questions, incident reports and non-emergency

situations. Responsible for accurately proofreading, entering and clearing all juvenile runaways and

adult missing persons. Entered stolen vehicles and articles into the NCIC/VCIN system.

NORFOLK POLICE DEPARTMENT (VIRGINIA) 01/1997 to 09/1998

• Trusted as a loyal employee to type and distribute sensitive documents given to/from various law

enforcements superiors, police detectives and police officers. Composed and disseminated

extremely confidential documents concerning complaints against law enforcement officers that were

reviewed by the Police Chief, Assistant Chief of Police, the Major of the Field Operations Division

and Patrol Captains. Attended panel meetings and took meeting minutes. Precisely transcribed

incident taped statements taken from suspect(s), victim(s) and witness(s). Provided instructions to

civilians with urgent or non-life threatening situations in the 911 center. Performed procedures in

recording, evaluating, prioritizing, routing and dispatching of emergency field units. Transmitted data

to field units monitored and recorded their status.

EDUCATION and CERTIFICATES

Irmo Police Department - Notary Republic (2014)

Austin Police Department - Notable Commitment Recognition Award (2012)

PreGel America - Certificate of Achievement (2008)

Connextions, Incorporated - HIPAA Certificate (2007)

Asi, Incorporated - Certificate of Central Station Operator Level One (2005)

Newport News Police Department - Certificate of Achievement (1999)

Norfolk Police Department - Certificate of Completion Telecommunications (1997)

Charles Evans Hughes H. S. - Academic Diploma (1980) -

SKILLS

Advanced command of Microsoft Word, Works, Excel, Access, Outlook, Versadex,

PowerPoint, Abacus and city used Tyler systems for data entry and research information

systems. State mandated G-Link criminal entry and criminal search application, main

frame system, NCIC, VCIN AND TCIN Network programs. Law enforcement and

security two way dispatch radio and monitors utilization. Voice-to-typed transcription and

light accounting activity. Interpersonal communication both written and oral.

Over 25 years of experience as an exceptional self-motivated professional

coordinator, administrative assistant, dispatcher and a customer service

representative with an extraordinary ability to establish priorities, manage time

and multi-task. Aptitude to have a positive daily impact on the lives of many

people.

KAREN L. GAMBLE

*************@*****.***

CAREER ACCOMPLISHMENTS

• IRMO POLICE DEPARTMENT - Applied for and accepted by The State of South Carolina,

Office of Secretary of State Mark Hammond as a Notary Public. Proud member of the

South Carolina Law Enforcement Officers Association.

• AUSTIN POLICE DEPARTMENT - Received the Notable Commitment Recognition Award

for being a major team player and a loyal and committed senior administrative assistant

lead with the Austin Police Department. I was able to achieve this by being highly effective

in correcting errors and warnings for UCR, IBR, NIBRS and entering and maintaining

confidential and privileged information. Results: Accurately and without more ado,

assisted commanders with producing superior offense reports read by city

attorneys, defense attorneys and court judges; by following federal, state and local

guidelines and procedures.

• JNR ADJUSTMENTS/HEADWAY STAFFING - Recognized for extensive researching

skills, paying attention to details and reviewing confidential personal and medical

information on renters and claimants. I was able to submit said documents for subrogation.

Results: Financial recovery of more than $120,000.00 for the Avis Budget Group.

• CREDIT CONTROL CORPORATION - Acknowledged by management and peers for going

above and beyond to calm irate customers and concerned elderly customers regarding

their cable, telephone and or internet accounts. Results: Retention of Customers for

outstanding customer service.

• PREGEL AMERICA, INC. - Developed and maintained a quick rapport with all clients by

providing exceptional customer service and administrative assistant detailing.

Results: Increased orders and timely paid invoices from our clients.

• CONNEXTIONS, INC. - Rewarded for readily and continuously controlling difficult

situations with pharmacists by remaining professional, empathic and taking ownership.

Results: Assisting in avoiding prescription abuse and prescription coverage

misunderstandings.

• THE NICHOLSON COMPANY - Through initiated sales, increased rentals by 7%. Results:

Increased rental profits and 100% capacity and repeat renters.

• NEWPORT NEWS POLICE DEPARTMENT – Successfully, as an individual and through

team work, researched and located wanted persons whom misrepresented themselves by

identifying them by scars, marks, tattoos, nicknames and investigative research.

Results: Numerous arrests for outstanding warrants and or criminal activities.

• NORFOLK POLICE DEPARTMENT - Through caring and using my detailed oriented skills,

I succeeded in the assistance of locating juvenile runaways. Results: The safe return

home, detention center or shelter for the child or teenager.

Contact this candidate