Customer Service Manager

Location:

Posted:

September 13, 2014

William Ojeda

*********@*****.***

Experience.

Liberal Finance Sub-Prime Automobile Lender Parsippany, NJ

Collection Manager August 2013 - Present

• Responsible for a staff of six (6) collection/customer service officers. Broad recovery

knowledge of a $13 million dollar subprime automobile loan portfolio. Manage the daily

operation of the collection department, review and analyze collection and recovery reports.

Result driving. Responsible for reducing company's monthly outstanding delinquency by 5%

within the last months. Handle and resolve customer's complains and disputes. Knowledge of

Single Interest Insurance (CPI) an (AUL). Interact with repossession companies, attorneys,

collection agencies, auctions houses and dealerships.

RAS GROUP INC./CENTURY LIQUIDATION, INC. NEW YORK, NY

Collection Manager August 1998- August 2013

• Management and supervisory responsibility for a staff of twenty two (22) collection

representatives and clerks for the aforementioned acquisitions company. Broad recovery

knowledge of past due Citibank, Sovereign Bank commercial line of credit, home equities,

mortgage loans, Chase, HSBC credit card,subprime consumer, auto mobile loan and medical

bills. Hiring, monitoring of new and current collection associates. Proficient in Bankruptcy

Chapter 7, 11,12,and 13 filings. Resolve obligor's account disputes. Liaison between attorneys,

buyers, sellers, and collection agencies. Testify on court cases when needed. Perform due

diligence when required.

BANCO DE BOGOTA( ASSIGNEE OF FIRST BANK OF THE AMERICAS) NEW YORK, NY

Collection/Office Manager May 1997 -August 1998

• Supervised collection and office personnel.

• Monitor daily department recovery actives.

• Managed collection activities of subprime auto and consumer loans.

DMI COMMUNICATIONS GROUP. FORT LEE, NJ

Accounts Receivable Collection Manager. August 1996-April 1997

• Monitor all facets of past due accounts, assigned and distributed collection routes

• Billing and reconciliation of accounts.

Education:

Jones International University September 2009-

Present

Bachelor's Degree in Business Administration Score. 3.56

City Community College July 1974 - September 1978

Liberal Arts & Sciences

Skills: Bilingual Fluent in Spanish. Microsoft Word and Excel.