Customer Service Manager
Resume:
REBECCA G. NASH
th
#****
Miami, Fl
33130
************@*****.***
Seeking a position utilizing the following experiences and strengths:
Managed all aspects of business for fast paced retail corporation with a focus on
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achieving sales goals, offering excellent customer service, training and development,
operations, and implementing visual and merchandising standards.
Strong team-building and interpersonal skills; ability to work effectively with individuals
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on all levels.
CAREER EXPERIENCE
7 For All Mankind
District Manager September 2011-August 2014
Successfully managed a $25 million district with a commitment towards building
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customer loyalty, expanding customer base while building incremental volume,
operational excellence and training, developing and retaining top talent.
Facilitated the opening of 6 New Stores; including recruiting and hiring, operational
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training and daily store functions throughout the East Coast.
Maintained strong focus on succession planning to mentor and develop top talent to
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ensure internal growth opportunitites.
Analyzed brand performance and provided feedback, guidance, training and motivation
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in order to impact results.
Assisted in the training and tailoring of new systems such as Cyber Shift, Taleo and
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company Standard Operating Procedures.
Responsible for annual VF Audits as well as providing the stores with solutions to
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increase productivity based on audit results.
Created and led company Clientele Program. Ensured brand achieved a 20% return on
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client repeat dollars generated from the client program.
In depth analysis of inventory sales and employee performance.
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Responsible for achieving a growth in 4-wall contribution.
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Assistant Store Manager – Aventura, Florida & Soho, NYC August 2008
Store Manager – Flatiron, NYC September 2009-September 2011
Led the store team and served as the expert on company culture, store operations, policies
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and procedures, management and exceptional sales and service skills.
Responsible for recruiting staff to meet the availability needs of the business and retained
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talent that contributed to the growth of the retail business/division. Developed team and
formulated succession plans to maximize the opportunity for internal promotions.
● Ensured Loss Prevention policies and procedures are followed. Responsible for
overseeing financial/sales audits and inventories to protect the store from internal and
external shortage
● Managed controllable expenses to company guidelines and ensured overall profitability
targets were met or exceeded.
● Managed payroll and store scheduling within established guidelines to ensure proper
coverage based on business needs.
Abercrombie & Fitch
Store Manager - Florida January 2006-May 2008
Directed a management team inclusive of four full-time assistant managers in addition to
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50 part-time employees.
● Responsible for overseeing the success of the business by continually analyzing the
environment and key business indicators to identify problems, concerns, and
opportunities for improvement.
● Focused on and achieved strong loss prevention awareness; reduced shrinkage by 20% in
compliance with all inventory control measures and policies.
EDUCATION
University of Florida - Gainesville, Fl. Graduated Dec. 2006
College of Journalism and Communications
Bachelor of Science, Public Relations
Relevant Course of studies:
● Public Relations: Research, Strategy, Writing, International Public Relations,
● Visual Communications and Campaigns
● Journalism: Reporting
● Public Speaking and Interpersonal Communication
Organizations:
Florida Public Relations Association and Public Relations Student Society of
America - University of Florida Chapter
Computer Skills:
Proficient in Microsoft Word, Microsoft Works, Publisher, InDesign, PowerPoint and Excel.
References available upon request.
Contact this candidate