Manager Project

Chris Wittenberg

**** ******** **. ********, ** *1020 818-***-**** ************@*****.***

Summary

With an eye towards meeting customer need & business objectives, I create business environments that operate at the

nexus of appropriate technology needs, fiscal responsibility, and operational efficiency. I am highly adaptable, and am

not daunted by the challenge of a new business environment.

• Business strategist: Identify and implement enterprise-wide technology initiatives that maximize

technology, financial investment, and organizational efficiency.

• Excellent communicator: Leverage technical, business and financial acumen to communicate effectively

with customers, executives and their respective teams. Am approachable and easy to work with.

• Expert in agile and waterfall project management methodologies: Able to manage large project teams

and known for high-quality deliverables that meet projected timelines within budget.

Career Progression

Loyola Law School, promoted to Associate Director of IT Operations, 2012 to present

• Manager of 4 direct reports, 10 indirect reports.

• Budget: $1,750,000 operational costs; Capital project analysis, recommendation & implementation.

• Technical liaison to highest-level executives in the organization.

• Reorganization of printing services, saving $160,000 annually.

• Deployment of UCS 5108 blade server chassis for VMware environment.

• Deployment of ReadyNAS 4220 in support of growing VMWare environment.

• Project Management for elements of ERP migration.

• Upgrade of BackupExec to 2012 using Quantum Scalar i40 Tape Robot.

• Refine Help Desk customer interaction policy using BMC Footprints ITMS using ITIL principles.

• Design/implementation of Inventory & Services database using Oracle Application Express (APEX).

• Created Data Governance guidelines defining user responsibility of FERPA and other protected information.

• Deployment of technology in support of parking automation project, ensuring PCI security compliance.

• Professional Development:

o 4 month Conflict Resolution training at the Center for Conflict Resolution in Los Angeles.

Loyola Law School, Associate Director of Computing Services, 2009 to 2012

• Manager of 4 direct reports, 3 indirect reports.

• Budget: $700,000 operational costs related to end users. Capital project analysis, recommendation &

implementation.

• Policy creation for all Help Desk & Campus interactions.

Chris Wittenberg Resume - Page 2 of 5

• Deployment of VMWare 4.0.1 environment running on 8 SunFire x4150 servers.

• Deployment of ReadyNAS 2100, 4200 in support of VMWare deployment.

• Migration of enterprise-wide email/calendaring system from internal Sun Communications suite to Google Apps

for Education, supporting 3,000 accounts.

• Deployment of Sakai 2.8.2 LMS solution for online courses, supporting 2,000 users.

• Deployment of BackupExec 10.4 using ADIC Scalar i500 Tape Robot; create policy with Iron Mountain vendor

for off-site storage.

• Deployment of Keyserver for Security – key management service for access to offices/secure areas on

campus.

• Professional Development:

o 9 Months obtaining Management Training Certificate from Loyola Marymount University

o Attended week long WACUBO LEAN Process Management course

University of Southern California, promoted to Technology Director, 2005 to 2009

• Manager of 5 direct-report managers, 34 indirect reports.

• Budget: $600,000 for operational expenses. Capital project analysis, recommendation & implementation.

University of Southern California, promoted to Technology Director, 2005 to 2009

Continued…

• Assumed project leadership over failing Digital Portfolio system; redesigned project and oversaw

internal/external programmers to reach successful deployment.

• Managed programmers from Germany & Australia on university initiatives (Vectors web journal and other

faculty-sponsored projects).

• Deployed computer labs both within the Cinema School, and in coordination with the School of Education.

• Managed check-out of multimedia equipment to students (still camera’s, video cameras, microphones, etc).

• Deployed Apple Xserve & XRAID environment in support of Apple Desktop infrastructure.

• Deployed 4 Sun E220R servers & External RAID storage in support of DNS, DHCP, LAMP deployments for

various programming projects.

• Professional Development:

o Master of Liberal Studies; cultural differences (which I apply to foreign-born staff I manage), and

effects of de-spatialization of conversation as a result of cell phone proliferation. My thesis was 1 of 4

selected for presentation at the Graduate Liberal Studies Symposium at Stanford University.

University of Southern California, promoted to Technology Manager, 2004 to 2005

Chris Wittenberg Resume - Page 3 of 5

• Manager of 3 direct-report managers, 34 indirect reports.

• Budget: $200,000 for operational expenses.

• Transitioned from System Administration to staff management, overseeing 5 managers and 34 indirect-reports.

• Performed technology re-evaluation to define institutional goals.

• Deployed student-focused labs, technology purchases, and training materials.

• Maintained support of technology infrastructure listed below as Senior System Administrator.

• Educational Opportunities:

o Certificate in Project Management, USC Professional Development

o Certificate in Management, USC Professional Development

University of Southern California, Senior Systems Administrator, 2000 to 2004

• Managed technical infrastructure for The Egg Company 2, an entrepreneurial center for digital technology

pioneers.

• Deployed state-of-the art laboratories in support of SGI, Macintosh, and PC workstations.

• Managed all DNS/DHCP/network organization.

• Managed Sun Servers (4 x 220R), Raid Arrays in support of Email for all Egg Company clients.

• Managed security of all UNIX servers.

Americast (Disney/Bell South/Comcast/Charter), Senior Systems Administrator, 1997 to 2000

• Managed Enterprise HA Servers & Array in support of Cable company media scheduling (Near Video on

Demand).

• Wrote specs for power needs, rack layout used in creation of server room.

• Oracle 8i database administration, backup, and recovery.

• Wrote PERL programs to ensure quality of media output to Cable Company distributors.

• Wrote shell scripts in support of system administration, backups of data & databases, and to aid in end-user

workflow.

• Professional Development:

o Sun Enterprise Cluster High-Availability Administration

o Advanced PERL Programming with CGI

o Shell Programming

o Volume Manager with SPARC Storage Array

Chris Wittenberg Resume - Page 4 of 5

o Oracle 8 Database Administration

o Oracle 8 Backup and Recovery Workshop

Art Center College of Design, Technology Manager, 1995 to 1997

• Manager of 3 direct reports.

• Budget: $100,000 annual operational spending.

• Helped deploy the Internet to the Art Center campus.

• Identified and deployed Sun server infrastructure in support of DNS, DHCP, and Sendmail for 2,000 staff,

faculty & students.

• Managed all Class C IP’s for campus.

• Created Acceptable Use Policy pertaining to email usage for Students.

• System Administrator for McDonnell Douglass mini-mainframe running Aptron ERP.

• System Administrator for HP-UX servers running Dynix library system.

• Participated in project & system migration of Aptron ERP from McDonnell Douglass to HP-UX.

• Provided support for cross-platform environment of Mac, PC, and SGI workstations.

• Managed security of all UNIX servers.

Summary of Education & Professional Development

Management of Information Systems, Bachelor of Science, Azusa Pacific University (Azusa, CA), 2002

Master of Liberal Studies, University of Southern California (Los Angeles, CA), 2009

LEAN Process Management, Wacubo

Management Training Certificate, Loyola Marymount University

Certificate in Project Management, University of Southern California

Certificate in Management, University of Southern California

Sun Enterprise Cluster High-Availability Administration

Advanced PERL Programming with CGI

Shell Programming

Volume Manager with SPARC Storage Array

Oracle 8 Database Administration

Oracle 8 Backup and Recovery Workshop

Summary of Technologies Used and Implemented

• Cisco Unified Communications Manager (CallManager) 10.0 running on UCS C220

Chris Wittenberg Resume - Page 5 of 5

• VMWare 4.0.1.

• NetGear ReadyNAS 4220 with 48TB of storage.

• Cisco UCS 5108 Blade Server Chassis.

• NetApp 2240-2 with 48TB of storage.

• VDI 5.0.1 (Virtual Desktop Infrastructure) cluster with 70 Windows 7 Clients.

• Fluent using Microsoft Office Excel, Word, Visio, and Microsoft Project.

• Microsoft Windows Server 2008, Exchange 5.1.

• Windows (95 – 7), SGI Irix, Solaris, Mac OS, iOS, Android.

• Fluent in all Apple technologies & hardware.

• Deployment of BYOD policies and Best Practices for each technology.

• Management of Google Apps for Education Administrator Console.

• Network design and deployment using: Novell, TCP/IP, LANtastic, AFP.

• Network protocols I’ve deployed or worked with: TCP/IP, CIFS, NFS, iSCSI, FTP, sFTP, SMTP, Telnet, SSL,

POP/IMAP, SSH, HTTP/S, NTP.

Summary of Major Achievements:

• Led teams deploying technology with broad technical, financial and business impacts. Focused

teams on business objectives and tracked progress to ensure project milestones were completed

on time.

• Mitigated risk factors through careful analysis of financial and statistical data. Used this

information for future technology investments.

• Defined processes and tools best suited to each project. Moved between agile and waterfall

approaches depending on project specifics and client goals, creating detailed project road maps,

plans, schedules and work breakdown structures.

• Judged & presided over student web project awards for 3 years while at USC.

• Saved 15 hours of weekly overtime for staff using PERL programming.

• Successful turn-around of floundering Digital Portfolio project, bringing a successful return on

initial $700,000 investment.

• Saved $160,000 annually on ineffective printer investments & contracts.

• Successful migration of entire campus (staff/faculty/students) from internal mail solution to

Cloud based solution with minimal downtime (1 hour per end-user).

• Migration of analog phone system to Cisco VoIP infrastructure.

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