Customer Service Manager
Resume:
STEPHANIE L HELM
PARIS, TX *****
**********@*****.***
Summary of Qualifications
Strong organizational skills, Active listening skills, Great with scheduling my time, Adaptive team player,
Professional demeanor, Strong Data entry / documentation, Great Multi-Task Management, Experienced
in all Microsoft Programs
Education
Paris High School
Paris, Texas
High School Diploma/GED
Work History
Park Gardens North
Paris, Texas
Assistant Manager
Feb 17, 2014
Gather proper information to process rental applications, collect and post rent and any unpaid charges,
receive and record maintenance requests from residents, fax and mail all rental verifications, prepare and
deliver any written notices, maintain lease files, process weekly reports, prepare vacant units for leasing,
file forcible entry and detainer suits, utilize company's computer system
Cooper Home Health
Cooper, Texas
Home Health Aid
Jan 08, 2011 - Jan 03, 2014
Assist my client with her daily household chores along with proper hygiene. Currently work to build a
strong relationship with my client.
Texas Car Title and Payday Loan Services, Inc.
Paris, Texas
Loan Officer / Assistant Manager
Oct 17, 2011 - Jun 06, 2013
Managed the receptionist area, including greeting visitors and responding to telephone and in-person
requests for information, made copies, sent faxes and handled all incoming and outgoing
correspondences, maintained all confidential information, such customer's personal information, prepared
financial and regulatory reports required by laws, regulations, posted open positions on company and
social media websites, organized files, developed spreadsheets, faxed reports and scanned documents,
properly routed agreements, contracts and invoices through the signature process, received and distributed
faxes and mail in a timely manner, handled cash and deposits using the proper accounting procedures and
documentation, entered weekly sales and customer count sheets for review by management, researched
and resolved collections and billing disputes with tact and efficiency, maintained up-to-date knowledge of
store policies regarding payments, returns and
exchanges, developed highly empathetic client relationships while earning a reputation for exceeding
sales goals, cross-trained and provided back-up for other customer service representatives when needed,
performed daily maintenance of the loan applicant database, analyzed applicants' financial status, credit
and property evaluation to determine feasibility of granting loan, educated customers on the variety of
loan products and available credit options.
Capital One Bank
Paris, Texas
Commercial / Vault Teller II
Apr 03, 2006 - Jun 20, 2011
Obtained on a daily basis banking guidelines and statutory requirements to stay updated on new laws and
applications, managed quality communication, customer support and product representation for each
client, performed store opening duties, including counting cash drawers and checking all equipment for
proper functioning, verified that information in the computer system was up-to-date and accurate,
balanced daily cash deposits and bank vault inventory with a zero error rate, processed cash withdrawals,
trained employees on cash drawer operation, adhered to Capital One Bank security and audit procedures,
researched and resolved customer issues on personal savings, checking and lines of credit accounts,
examined checks for identification and proper endorsement, processed treasury, tax and loan payments,
supplied tellers with coin and currency as needed, maintained confidentiality of bank records and client
information, delivered prompt, accurate and excellent customer service
Food Fast
Paris, Texas
Assistant Manager
Jun 07, 2003 - Feb 09, 2006
Greeted an assisted customers, processed daily and weekly inventory paperwork along with all the
vendors on a daily basis, supervised numerous employees over the employment period, stocked
merchandise and cleaned on a daily basis
References
Lauren Salyer
Manager
Amy Moreland
Area Manager
Brenda Daniel
Manager
Sheri Smith
Area Supervisor
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