GLENN E. BOX

*** **** **

Cairo, IL *****

Email:acfx85@r.postjobfree.com

Home: 618-***-****

Work Experience:

DynCorp International (09/29/2009 - 02/20/2014) Shipping/Receiving Clerk

Supervisor: Samuel Lovelace Installation Maintenance Division-Supply

Fort Campbell, Ky. 42262 Ph. 270-***-****

Duties: Receive process and ship materials IAW DA 710-2-1 and FM 38-701.

Inspect quality and quantity of items received. Load and unload repair

parts and supplies. Sort; distribute vehicle and supplies to appropriate

shops or storage areas. Process discrepant parts IAW ISO 9002. Operate

forklifts 2k-10k electric and diesel models and (SRT) Storage Retrieval

Truck, Electric pallet jack to load and unload repair parts and supplies to

respective areas. Maintain supplies to outline shops by maintaining Class

IX repair parts, bench stock in support of a modification work orders.

Performing duties, as Parts and Tool Attendant. Process defective ROD/QDR

identified items IAW disposition instructions from the appropriate Item

Manager. Research demand supported SSL, process and turn-in unserviceable

and serviceable excess repair parts. Attach MSDS to all HAZMAT shipments as

required by standard operating procedures or protocol. Perform duties as a

Computer Operator in support of F&E program.

Prepare and maintain DA Form 3643 maintain stockage, and issue oxygen,

acetylene, nitrogen, argon or other gases. Process replenishment of SSL

demand support stockage. Pull parts identified on picking tickets as on

hand stockage during the requisition process. Tag and store parts until

required by appropriate shop. Process serviceable and unserviceable hand

receipted equipment and property for turn-in. process the turn-in of

recoverable coded parts, components and maintain required records and

reports. Process and submit repair part requisitions. Dispose of excess

repair parts and scrap metal, and maintain disposal records. Perform duties

as required supporting IMD Weapons Shop operations. Receive, process,

inspect, document, stage, secure. Perform other duties as assigned.

HQUSAREUR/7TH ARMY ITSA (04/19/2004 - 03/072005) - IT SPECIALIST

HEIDELBERG, Armed Forces Overseas Germany

Supervisor: Christopher Hunt- 520-***-****; Contact: Yes

Pay Grade: GS - 2210 - 11

Duties: Serves as IT Specialist (Customer Support) with responsibility for

performing as Service Desk Chief, Team Lead with 10 contractors, Service

Desk Division, with responsibility for 2500 technical systems functions in

the HQ USAREUR. Provided complex IT support including the installation,

configuration, troubleshooting, and customer assistance to support HQ

USAREUR requirements. Serves as the first line of support for IT users with

the responsibility for assessing and solving local IT related problems.

Creates, administers, and repairs user and group accounts. Administers user

passwords and coordinates with security manager on all network, server and

workstation security issues. Installs and configures software applications

and provides technical support. Ensures all servers and workstations remain

in an operational status by closely monitoring them and identifying and

reporting problems immediately to server analysts. Analyzes and diagnoses

difficult and complex hardware, software, networks and systems problems

reported by users in HQ USAREUR organizations pertinent to a wide variety

of software applications, operating systems and IT equipment. Ability to

communicate orally and written. Knowledge in troubleshooting, investigating

and analyzing potential complex problems in system software, applications

software interfacing, and/or IT equipment to isolate causes of

malfunctions. Knowledge and ability to resolve and evaluate reported

problems. Ability to resolve gaps in specificity and overlaps or conflicts

in guidelines by proposing procedural changes. Develops and recommends

standard problem resolution methodologies and procedures. Coordinate with

IT customers and specialists to identify IT improvements and ways to

provide greater effectiveness and economy of services. Resolve problems and

conflicts when procured items do not meet with prescribed specifications.

Investigates communications problems and coordinates solutions with

specialists. ITIL Foundation Certified, 2004

11/01/2000 to 10/31/2003. Hrs per week: 40, Information Systems Specialist,

- -. Sytex Inc.. Fort Gordon, GA 30905, Dr. Bliss, Steven, 706-***-****.

Department of Defense contractor for the School of Information Technology,

Fort Gordon, Georgia. Performed duties in the capacity of a GS-11 for one

year, pay scale equivalent to a GS-11,$52,000 annually. Microsoft Certified

MCP 2000 Server. Microsoft System Certified Engineer trained. Active Secret

Clearance. Provided expert instructions to Information System students in

classes of 24, in Microsoft Curriculums; life cycle management; database

management; systems administrator duties; physical and information

security. Design/develop instructional material, Information Technology

Department to include researching, selecting, implement new system

hardware/software. Provide instruction to functional area users on

techniques, presenting new material with approved lesson plans with

assistance of training aids. Prepares/administers test or quizzes. Monitor

student progress. Knowledge of Information Technology/Automation Policies

and Procedures. Ability to communicate orally and written. Knowledge of PC

products. Knowledge of military intelligence systems. Completion Instructor

Training Course; Systems Approach to Training Course and Systems Approach

to Training Basic Course. Knowledge of Traddoc and DA policy and

regulations governing Information Technology employment suitability.

Ability to use methods and techniques of personnel security in gathering

character and background information. Ability to apply the procedures of

personnel Security to access suitability for employment on case by case

basis using the parameters of the governing regulations. Knowledge of

automated information systems operations as well as word processing and

database programs. Ability to make sound judgments and adapting to

guidelines and work directions for application to specific security system

requirements or problems. Knowledge and Ability to resolve gaps in

specificity and overlaps or conflicts in guidelines by proposing procedural

changes, which stated in program objectives.

09/01/2000 to 11/01/2000. Hrs per week: 40, Information Management

Specialist, - -. RAM INC... Manassas, VA 20109, Eileen Sheridan, 703-331-

0111.

Active Secret Clearance. Knowledge of military intelligence systems.

Ability to communicate orally and in writing. Knowledge of Information

Technology/Automation Policies and Procedures. Knowledge of cryptographic

devices and telecommunications. Annual pay scale equivalent to GS-12.

Knowledge of Information Management Officer Duty and responsibilities.

Provides the first level of technical assistance to supported TNOCS for

trouble-shooting all network systems. Establish long-range program

objectives and develops the strategy for achieving those objectives.

Supervises, directs, oversees, and coordinates the work of a staff of

contractors and military personnel performing a variety of duties. Provide

end users technical assistance and training. Institute network management,

and security procedures. Network Administrator: Responsible for Network

Administrator for a Theater Network Operation Security Center in support US

Army SouthCOM. Evaluation and implementation of enterprise network

management tools including HP Openview and Formula an Solarwinds. Ensured

proper operation and configuration of the TNOSC HP OpenView NNM System.

Facilitate day-to-day maintenance of the OpenView system. Defined

procedures for network node management support (system administration, user

administration and monitoring). This includes troubleshooting access

problems. Wrote scripts for automation of MIB data collection and event

correlation. Utilized OpenView to directly control LAN/WAN

infrastructures. Created and maintained the Network Management

documentations. Facilitate answers to questions about how OpenView works

within Operations (both NOC and Management).serviced as the Subject Matter

Expert (SME) for HP OpenView. Installed, maintained and troubleshot Network

equipment Cisco 3600 & 7200 routers, Cisco Catalyst 2900 & 4000 Switches,

Pix's 515 firewalls. Updated Router ACL's Reviewed router & Pix's Firewalls

security logs, Provided Network Operation Center staff with technical

assistance. Serves as the local automation support center's principal

advisor on C4 networking and communications initiatives. Interpreted new

and revise command policies and procedures to determine impact on current

plans. Defined and established communications planning objectives; assist

in defining overall basic and contingent automation needs for the supported

community. Participated in the development, implementation, and further

refinement of the automation support program. Advise and worked with

Automation Specialists on development, testing, installation, and

maintenance of automation networks; wide variety of support systems as well

as hardware/software upgrades. Advise Brigade element on capabilities and

utilization of the support computer system and network configuration to

include unique project system software and packet switch, compilers,

debugging aids, and utility routines. Implement system management, and

provided automation training for personnel. Operate the REMEDY operating

system to report satellite outages and resolved problems that occurred

during operations. Trained and utilize the Defense Message System to

enhance the operation of the TNOC at 93rd Signal Brigade.

07/31/1996 to 07/31/1998. Hrs per week: 40, Brigade Information Systems

NCOIC, AD-25B. U.S. Army. Fort Huachuca, AZ 85613, COL.Sherod, William, (G3

NETCOM) 520-***-****.

Knowledge of Information Management Officer duties and responsibilities.

Provided overall planning, coordination, and managerial guidance necessary

to assure efficient and expeditious accomplishment of the assigned mission.

Knowledge of Information Technology policies and procedures, directives,

scheduled work, forecasted programs, schedules, and priorities. Made

recommendations to provide facilities and to staff the organization with

the type and caliber of personnel necessary to accomplish the functions.

Performed a variety of Advisory duties. Implemented changes in 11th Signal

Brigade Command and Staff plans to increase IM support to insure compliance

with architectural goals and objectives. Sourced, installed, and configured

Redundant Array of Independent Disks (RAID) Level 5 server for failover

protection, and to facilitate LAN backups. Reconfigured existing NT

Workstation LAN with NT Server to create NT domain for robust, centralized

security features. Utilized various third party tools for checking,

optimizing, monitoring, securing, and troubleshooting Windows NT.

Coordinated the efforts of DA, vendors/contractors, and the Army activities

within the area of operations in the analysis of current and future

architectural solutions, networks. Made recommendations to Forscom for new

or enhanced information systems; long-range architectural goals and

standards. . Ability to communicate orally and in writing. Active Secret

Clearance.

09/11/1994 to 09/04/1996. Hrs per week: 40, Battalion Information Systems

NCOIC, AD-74B -SSG. U.S. Army. APO, AE 09096, CW5 Williams, James, DSN 337-

5013.

Assigned as Battalion Automation System Administrator/SARRS Administrator

Liaison, for 19th Material Maintenance Company, with duties of receiving,

process, inspect, review documents, stage, secure equipment, pick and

locate items as necessary to and from locations. Receive, store and issue

compressed gas and supplies to installation customers. Receive, verify,

store, ship, issue and dispose of radioactive material, HAZMAT and

sensitive/special control items. Review documentation for correctness,

inspect freight for damage, overage, shortages and mis-shipments, and enter

data into scanners as required. Match issue/turn-in documents with items

for storage, issue or shipment, store items in appropriate locations and

process receipts. Assist with inventory, pick and shipment of items to

organizations. Obtain daily printouts of customer pickups and match

against actual items received. Accept turn-ins from SSA's and garrisons

activities of various classes. Redirect turn-ins to DRMO's after

verification of condition code. Notify warehouse supervisor of

discrepancies with any receipts or issue documents or items. Receive,

process, inspect, document, stage, secure. Attach MSDS to all HAZMAT

shipments as required by standard operating procedures or protocol.

Identify mis-consigned or shipments received without proper documentation.

Operated hand operated pallet jacks. Operate in a warehouse environment

over three years in the United States Air Force as an Inventory Management

Specialist. Ability to qualify and possess a state driver's license.

Knowledge to obtain computer access. Supervised technical work assignments;

assigned duties, observed and evaluated government contractor's

performances. Ability to work prioritizes assignments, task deadlines and

assists with extreme situations or unique problems. Ability to communicate

orally and in writing.

06/01/89 to 04/30/92. Hrs per week: 50, Communication Center /Comsec NCOIC,

AD-74B -SGT. U.S. ARMY. APO, AE 09014, Colonel Honeycutt, Randall, 06221-57-

5613.

In charge of the ODCSINT Telecommunication Center. Performed functional

requirements; designed automation systems and systems security interfaces;

and applications, assisted with network communications interfaces, tested

and validated programs and applications. Configured operating systems UNIX,

Solaris, Microsoft Operating Systems. Implemented the Defense Integrated

Network Automated Host machine environment within the Telecommunication

Center. Operated Communication Center with eight soldiers. Provided end

users with technical support. Held a Top Secret/SBI Security Clearance.

Participated in the development, implementation, and further refinement of

the automation support program. Defined and established general

network/communications planning objectives and assisted in defining overall

basic and contingent automation communication needs. Ability to communicate

orally and in writing. Knowledge of telecommunications and cryptographic

devices. Knowledge of military intelligence systems. Knowledge of

Information Technology/Automation Policies and Procedures. Knowledge of

USAREUR, and DA policy and regulations governing personnel Security and

employment suitability. Ability to use methods and techniques of personnel

security in gathering character and background information. Ability to

apply procedures of personnel Security, to access suitability for

employment on case by case basis using the parameters of the governing

regulations. Knowledge of automated information systems operations as well

as word processing and database programs. Ability to make sound judgment;

adapting to guidelines and work directions for applications to specific

security system requirements. Knowledge and Ability to resolve gaps in

specificity and overlaps or conflicts in guidelines by proposing procedural

changes which stated in security program objectives.

Education

Masters Program, Bowie State University (08/30/2007-Present)

Major: Counseling and Education

University of Maryland (05/30/1995 - 05/30/2004)

Heidelberg, Armed Forces Overseas European Command Germany

Degree: BS - Major: Social Science; Minor: Arts Humanity;

GPA: 3.0 Semester Hours: 120

Additional Information

Inventory Management Specialist USAF (AFSC 64530)

LICENSES/CERTIFICATES:

COR Course

Action Officer Training Course

ITIL Foundation Certified

Hazardous Waste Training Program

Microsoft Certified System Administrator (MCP)2002

Support for Microsoft Windows NT Server 4.0, Certificate 12/1997

Support for Microsoft Windows NT 4.0 Core Technologies Certificate, 12

/1997

Profile User Agent, Multi-Function Interpreter, Management Work

Station, and Directory Service Agent on a Defense Message System, 2001

Level One Certified System Administrator

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