Customer Service Quality Control
Resume:
Sarah C Butler
**** ***** **, ****** **, *****
*************@*******.***
MANAGEMENT /CUSTOMER SERVICE PROFESSIONAL
Profile
* More than 10years’ successful experience in management,customer service and support, with recognized strengths in problem-solving and troubleshooting, planning and implementing proactive procedures and systems to avoid problems in the work place.
* Possess solid computer skills with proficient math and cash handling skills
* Effective leadership with the ability to multi-task and oversee daily productivity
* Detailed orient team player, acknowledged as “Total Quality Customer Service Professional.”
* Diligence to provide the highest quality of service
Employment
CVS Pharmacy
2001 - Present
Field Management District 2705/District Scheduler
* Assist in on boarding of newly hired pharmacist in the district that includes 23 stores( 6- 24hrs and 17- 8am to 10pm )
* Quickly and effectively cover all vacation requests off, jury duty, sick calls and all other emergency and non-scheduled events
* Successfully secure, coordinate and staff several off-site flu clinics with several major companies and senior residential facilities
* Strategically conduct job fairs for the purpose of hiring and staffing for pharmacy staff
* Assist in training for all pharmacy new hires and implementing all new company rollouts and updates for the district.
* Maintain quality control/satisfaction records; assist in all yearly scheduled inventories and audits, offer support to all pharmacy needs, constantly seeking new ways to improve customer service.
Marriott Corporate Services
1988-2001
Operations and Catering Manger
* Handling of all facility accounting and completion of financial reports, accounts payables and receivables
* Instrumental in igniting revenues from $58K in 1994 to $224k in 2000.
* Prepare weekly schedules and process payroll, implement new menu cycles and promotions, purchase and receive all supplies
* Responsible for all aspects of catering sales and events
Education
Talladega College, Talladega, AL
1984-1986
DeVry Institute of Technology, Atlanta,GA
1986-1988
References Furnished Upon Request
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