Sales Customer Service

Vikram Chauhan

** **** *****, *********, *******, N3T 6R4

Tel: 1-905-***-**** email: *******.***@*****.***

High energy, goal oriented and motivated Business Development/Account

Executive is seeking a position that will fully utilize 12+ years of

experience building and leading integrated sales operations in a corporate

setting. Desire a career opportunity that will provide a challenging avenue

to significantly contribute to a company's efficiency, organization, growth

and profitability.

Highlights:

Over 12 years of experience in diversified environments -selling products

and services to Fortune 500 Companies, Large Financial Institutions,

Hospitals, Charities, small to medium sized manufacturing companies,

consumer products, new product development, and import and export

Result oriented professional combining polished interpersonal and rapport-

building skills to significantly enhance growth, profits and return on

investment.

Proficient in Microsoft Word, Excel, PowerPoint, Outlook, experience with

Sales Force, ACT and Telemagic database systems and internet savvy

Extremely reliable, confident, trust worthy, always maintaining

confidentially and professionalism

Business Relations and Account Executive:

Strategic and Tactical Planning

Account Development/Acquisition

Target Market and Penetration.

Sales Team Training / Supervision.

Competitive Sales Analysis

Accomplishments:

"Top Producer Award"

On Average over 135% of Quote over the duration of Sales Career

Highest Customer satisfaction rating in the company's history during my

tenure as Client Relations Manager resulting in many customer/client

referrals.

Work History:

Regional Director:

BGI Benchmark Group, Markham, Ontario 2010 to Present

Growing Sales, Maximizing revenue opportunities, follow up meetings and

preparing proposals

Overseeing all aspects of Sales Cycle - reporting and discussing with

Ownership

Updating and maintaining database, establishing relationships with new

client base.

Cold calling, qualifying and generating sales.

Building and Maintaining Sales Pipeline

Identify product improvements, or new products by remaining current on

industry trends, market activities and competitors

Selling companies services Accounts Payable and Liability Reports, Sales

and Commodity Tax Reviews, Duties and Draw backs and Workman Compensation

Reviews.

Promoting companies services Accounts Payable and Liability Reports, Sales

and Commodity Tax Reviews, Duties and Draw backs and Workman Compensation

Reviews.

Sales Quota of 40 deals in first year - 50 deals in first year

Sales Quota of 60 deals in second year - 67 deals in second year

On Average 75% of deals were New Business

Account Manager:

HMT Sales Tax Consultants, Ancaster, Ontario 2008 to 2010

Build business by prospecting, qualifying and closing deals.

Support the face to face client by maintaining relationships with key

contacts within the territory, identifying and developing leads and closing

business

Identify business opportunities and evaluate product and service sales

options

Sell services by establishing contact with prospects and deploy

organizational resources necessary to bring opportunities to close

Identify product improvements, or new products by remaining current on

industry trends, market activities and competitors

Maintaining Database.

RFP and RFQ preparation

Completing and Submitting Sales Quotes and Presentations

Quota first year 40 deals - Deals attained 50

Quota second year 48 deals - Deals attained 61

On Average 75% of deals were new business

Started here with only 400 names in database (many of which still needed to

be qualified) built up my database to over 2000 qualified contacts that met

or exceeded the qualifications necessary.

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Page 2: Vikram Chauhan 1-905-***-**** *******.***@*****.***

80 % of deals were New Business oppose to Existing Clients.

New Business Development:

Waste Management of Canada Inc. Brampton, ON

2007 to 2008.

Promoting Products and Service offerings in territory.

Maintaining Database.

Primary mandate was to grow business by prospecting, securing and

developing client accounts.

Establishing and maintain a high level of customer service

Effectively articulating, promoting and adding value to the service and

product portfolio

Cold/Warm calling and consultative selling skills to meet sale targets.

Growing sales by winning new business.

Matching services with client needs

Preparing and presenting quality sales proposals

Ensuring excellent customer service and coordinating with the Operations

group to support effective delivery of services per client contract

obligations.

Proactively analyzing the market to identify opportunities to promote

services and expand customer base;

Managing key relationships with customers.

Liaising with professional affiliates such as industry organizations, local

and municipal chamber of commerce.

Sales Quota - Revenue Goal of $3500 per Month - Average $4300

Director of New Business Development:

Nxtphaze Inc. Las Vegas Nevada USA & Mississauga, ON

2000 to 2006

Key account management, securing and sourcing new accounts, products and

opportunities in the consumer electronics platform for the New and Emerging

Technologies Department.

Promotion & Marketing

Promoted new products to the highest performance categories, securing new

and unconventional distribution channels with the US Government resulting

in increased sales of products and a new revenue stream.

Endorsed the company and its relationships in order to establish new

business and account development.

Pioneered product positioning strategies and marketing plans, brought

dealing to the company that resulted in 20 to 30% (Return on Investment).

Acquired product lines that were not a part of our core business, resulting

in revenues of 1 million dollars a month.

Business Training and Administrative

Produced and presented business plans and strategies to potential suppliers

and distribution channels.

Held full Profit and Loss responsibility for total launch of

distribution of products and services in the USA Italy and Poland

Established direct training, leadership and supervision of National Sales

Managers, and Regional Sales Managers in the USA as well as the logistics

and product placement in all 67 stores participating in this program.

Training and Mentoring of 10+ New Product/Emerging Technologies

representatives.

Client Relations and Business Development

Fostered relationships with vendors that directly resulted in an increase

of revenues of 14 million euro for the first quarter of 2006, an increase

of 200% in that region from 2004 and the referral of two key accounts.

Acquired a portfolio of over 100 companies that include Target, Wal-Mart,

Big Lots and Radio Shack, have had the opportunity to create, develop and

establish long term dealings and increasing sales 5 to 7% with key

accounts, relationship building and customer satisfaction was at the

forefront with these companies.

Assisted in establishing incentive programs for vendors of our products,

set up on site sales training, policy formation, goal setting, and product

promotion, helped maintain and sustain an increase in sales of 8 to 9 % a

year.

Client Relations and Procurement Manager:

1998 - 2000

Access Import Export Brampton, Ontario.

Building relationships with Clients, promoting the company throughout our

client base and with potential clients, selection and training of Client

Relations staff.

Promotion & Marketing

Spearheaded initiatives to develop systems and processes to improve

efficiencies and reduce costs

Interacting with Vendors as the point person for Letters of Credit and,

receipt of Purchase Orders, maintaining dialogue before, after and during

the Procurement of Goods.

Planed, developed and established policies and objectives of department in

accordance with objectives of organization in order to promote new business

relations.

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Page 3: Vikram Chauhan 1-905-***-**** *******.***@*****.***

Business Training and Administrative

Dealt with different levels of Government and Corporations, filing,

organizing and logging and tracking communication.

Creating and maintaining various reporting processes as required by day to

day business. Ensure timely and efficient communication of

documents/information between the company and its vendors.

Trained and Selected Purchasing and Procurement force consisting of 9

people, dealing with compensation packages, and

budgeting of work force.

Client Relations and Business Development

Dealing with overseas clients in UK, Italy, Poland and India, ensuring that

materials are delivered in a timely manner.

Responsible for the opening of two branch offices in North America and a

strategic partnership with companies in the U.K, Italy Poland and India.

Had multifunctional support responsibilities such as but not limited to

administrative functions, data communications, facilities management, human

resources services, office services, purchasing of office materials.

References Available Upon Request.

Budget Management

Inventory Distribution Control

Broker Vendor Relations

Sales Presentations/Closing

Contract Negotiations

Contact this candidate