Executive Administrative Assistant
Resume:
JANICE CATLEY
Houston, TX *****
************@*****.***
SUMMARY OF QUALIFICATIONS
Dynamic, highly experienced professional; I am an expert in all key facets
of customer service. Self-motivated, results-driven, extremely organized
and detailed oriented with a proven ability to meet deadlines. Relate well
to others at all levels and devote total effort to the successful
completion of any task.
CORE COMPETENCIES
Excellent Organizational Skills . C-Level Management . Emergency Management
. Executive Presentations
Effective Scheduling . Project Manager . Travel and Event Planning . Client
Relationship Management
PROFESSIONAL EXPERIENCE
Harris County Precinct 1
04/ 2014 -Present
Administrative Assistant (temp)
. Maintain composure, in a fast paced environment, while answering
telephone; advise customers of best plan to meet their needs.
. Perform administrative support tasks such as scheduling meetings,
proofreading documents, transcribing handwritten information
. Assist HR with payroll
YWCA
Administrative Assistant (temp)
. Efficiently answer multi-line phone system while providing excellent
customer service to visitors and assisting walk-ins; exercised
professional demeanor with challenging customers.
. Improved program services for senior eligibility programs by
monitoring household income.
Precinct 2 Police Department
Executive Secretary
03/2011-06/2012
. Improved quality of life for the community by creating activities to
build a better relationship with the police department.
. Provided exemplary service in dispatch call-center using an
intelligent phone system.
. Effectively responded to 911 emergencies providing intense listening
and clear communication to extract pertinent details.
Southeast Family Community Center
04/1996-09/2010
Executive Director
. Founder and Director of an educational nonprofit (501C3); Ability to
take a small local group of six and turn it into a major community
service organization.
. Performed day to day administrative operations; spearheaded
fundraising projects with Board approval. Managed payroll operations,
A/P, A/R, billing and scheduling. Maintained tight control on
operational budgets.
. Interviewed city and county support with community liaisons to decide
on neighborhood improvements.
SOFTWARE
. Microsoft Office 2010 (Excel, Word and Outlook)
EDUCATION
Texas Southern University (two years)
State of Texas Child Care License
Greater Houston 911 Emergency Certification
TCLEOSE Certification and NCIC/TCIC Certification
Interpol and TLETS (Department of Public Safety)
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