Customer Service Representative

Neil Budhram

*** ** **** ***, ******** Hill, NY**418

***********@*****.***

(H) 718-***-**** (M) 718-***-****

Professional Profile:

A dynamic communicator and leader with excellent relationship-building skills in diverse cultures and

professional environments. Ability to provide detailed customer service, manage office operations, train and

educate new hires, and able to provide consultation and counseling in the Alarm/Security industry. Excellent

verbal and written communication skills. Ability to plan, executes, and finalizes projects according to strict

deadlines and within budget. Organized, self-motivated, strong leadership skills, and able to multi-task in a

fast

pace environment while still maintaining a sense of humor.

Education:

Government Technical Institute

Georgetown, Guyana

OTD Ordinary Technical Diploma in Mechanical Engineering May 1986

City University of New York

New York, NY

Bachelor of Science in Architectural Studies with a minor in Architectural History May 1995

3.78 GPA

Employment History:

SecureWatch24

Operations Manager

10/2011 – 02/21/2013

SecureWatch24 said it currently has 22,000 cameras communicating through SW24's

NOC

(network operations center) in place in Manhattan and in the triborough area, as well as in

New Jersey and southern Connecticut. The company offers access control, guard

services,

executive protection services and private investigations

● Hired to design and staff a 25,000 square foot Fusion center in Moonachie NJ to be fully UL

compliment and adhere to all the rigorous standards concerning the structural, mechanical,

environmental, electrical and life safety.

● Worked extensively with vendors like DELL,BARCO,UTC MasterMind, Avaya, SureView, NICE,

Honeywell, LightPath and numerous others in the design and implementation of the Monitoring,

Video,Video wall and all other services that will ensure the highest accreditation standers in the industry

for this site.

● http://www.securitysales.com/Channel/Business-Management/Articles/2012/01/SW24-Hires-Managerfor-

New-Fusion-Centre.aspx

● http://www.efpnj.com/efp/firstPageNewsDetails.do?orderId=44852&industryId=19&languageCode=en

DGA Security Systems 580 5th Avenue NY, NY 10036

Manager/Head Trainer

1995 – 2011

DGA Security Systems is an award winning high security company that protects in excess

of

1 billion dollars within the United States.

● Directly managed staff of 45 to 50 employees- Supervised a staff of Response agents, alarm

programmers, monitoring agents as well as maintenance staff in an award winning central station.

● Wrote training manuals

● On call 24/7 for employee’s questions and tech support.

● Instrumental in the company winning an international award from the CSAA (Central Station alarm

Association for Central Station of the year in 2009)

● Worked directly with manufactures and dealers of all types of hardware and software pertaining to

burglar, fire, surveillance, access control alarm systems etc.

● Certified as a trainer by the FDNY, CSAA and SIA (security industries of America)

● Was featured in alarm publications (Security Watch and SDM magazine)

● Worked with numerous Insurance Companies on rules and compliance of alarm installations at their

client’s locations.

● Worked with UL and the FDNY on certification of Installation as well as the certification of the Central

Station

● Wrote Disaster recovery manual for the company

● Did employees annual reviews

● Reported directly to the executive branch of the Company.

● Extremely knowledge on all types of Burglar, Fire, Camera, Access control and Biometrics systems.

● Worked directly with numerous manufactures of alarm equipment (DMP, Bosch radionoics, Alarm net,

Secure Comm, Ademco, Honeywell, Winpak Pro and central station, KeyScan, integral, Pelco.etc)

● Implemented the KeyTrak System in the central station to monitor and police customer keys.

● Worked on the installation and monitoring of numerous high end commercial establishments thought

the country.

● Versed on all the standards that governs the Alarm industry (UL standards, FDNY Standards, insurance

standards etc)

● Was involved in the design and transition of the central station from one location to another also was

involved with the transition of the company’s head office from one location to another.

● Was an integral part of setting up a 3 tiered disaster recovery station (and actually had to use out

alternate monitoring site twice)

● Wrote all incident reports for hold ups break in’s and fires for local agencies (FDNY, NYPD, Insurance

brokers etc.)

● Interviewed and hired central station Staff

● Implemented the NICE phone recording system in the Central station.

● Implemented the ZEUS ISGUS time management (payroll system)

● Did the weekly payroll, scheduled employee vacation for the central station.

● Worked on numerous actual installations.

● Worked with other alarm companies and city agencies on some installation jobs that required multiple

agencies.

● Spoke and met with customers on a daily basis on various issues pertaining to the problems with their

alarm (billing, false alarms etc.)

● Implemented a highly successful false alarm reduction program for the company.

● Led tours of the facility for Industry insiders, clients, brokers and city agencies.

Chase Manhattan Bank 401 Madison Avenue NY, NY 10017

Customer Service Agent

● Performed all responsibilities of a Customer Service Representative

● Verified data entry for new safe deposit boxes and maintenance of safe deposit accounts

● Assisted Customer Service Representatives in resolving customer problems

American Museum of Natural History 200 Central Park NY, NY 10024

Display Designer

1992 - 1994

● Assisted in the development and design exhibitions and exhibition elements

● Support a collaborative project environment, helped prepare design drawings and documentation for

exhibit

● Lead tours for school and adult groups

References:

Available upon request

Contact this candidate