Customer Service Human Resources

JESSICA ALVIN

**** ****** **** ***** ******, Georgia 30260

acfwzn@r.postjobfree.com 770-***-****

HUMAN RESOURCE MANAGER

Encouraging and Motivating Teams to Exceed Expectations

SUMMARY OF QUALIFICATIONS

Strong, detail-oriented manager leading to the role of a Human Resource Manager, able to

administer and implement human resource transactions. Experience providing effective and

comprehensive support to senior level executives. Creative problem solver with a record of

accomplishments and improvement dealing with difficult situations.

Ability to perform administrative functions based on clear understanding of human resource

policies and procedures. Proficient in Microsoft Office Word, Excel, PowerPoint, Outlook,

Pegasus, Publisher, Adobe Photo and Acrobat. Also proficient using Lotus Notes, PeopleSoft,

People Processing, VST, SharePoint, WordPerfect, QuickBooks, Agency Insurance Software,

Accu Auto Insurance, LMS database and Sceptre.

Work closely with other human resources staff to ensure a high level of accuracy and

customer satisfaction. Holds the National Agency Check with Inquires (NACI) security

clearance.

Ability to train all department heads and supervisors. Able to make recommendations to

management and assist with recruiting and interviewing.

Compose correspondence that requires knowledge of company HR policies and practices, as

well as initiatives and strategies. This includes letters of employment, leaves of absence, and

emails notifying applicants of their status i n the employment application process.

EDUCATION

DeVry University, Keller Graduate School, Online Atlanta Georgia – 2014

Master of Business Administration, Human Resources

DeVry University, Online Atlanta, Georgia – 2012

Bachelor of Science, Technical Management “Human Resources”

Indian River Community College, Associate of Science Degree in Office System Technology,

“Office System Specialist.”

University of Georgia, Griffin, Georgia – 2011

Small Business Development Training Certificate of Completion

PROFESSIONAL EXPERIENCE

CDC DEO/OPHPR, Insight Global/ Lockheed Martin. Atlanta, Georgia June 2014 to Present

EXECUTIVE ASSISTANT

JESSICA ALVIN acfwzn@r.postjobfree.com 770-***-**** Page 2

Lockheed Martin (Continued)

Successfully prevent, protect, prepare, respond and mitigate natural or man-made emergencies such

as public health emergency management preparedness and response duties. Efficiently communicate

the mission, function and activities to internal and external stakeholders.

Managed individual readiness: Maintained individual readiness on a 24 hour, seven days a week

system to perform an emergency response environment that required on-call duty and extended

shift work.

Prepared daily situation reports: Correctly conducted data analysis, disseminated situation

awareness analysis research or products.

Developed public health materials: Developed preparedness, response, and recovery materials

to support technical assistance and capacity development activities.

EXECUTIVE ASSISTANT, Atlanta, Georgia. June 2014 to June 2014

Maintained a professional appearance, behavior, and conduct to effectively work with peers in a team

focused environment. Performed administrative activities for staff and clients. Planned and scheduled

meetings, organized and maintained files and managed future projects. Prepared budgets, reports

and correspondence.

Scheduled for the CDC Director and Deputy Director : Helped with scheduling presentations

and meeting preparations. Used PeopleSoft software to review and process personnel actions.

Directed visitors: Maintained employee and department directories to direct visitors and give

instructions.

Provided administrative support: Supported the OD Staff with general and administrative

support. Interacted effectively with all levels of staff. Organized work by composing, filing,

reading and routing correspondence. Collected and compiled information. I nitiated

telecommunications.

Home Depot Corporation- Insight Global, Atlanta Georgia September 2013 to March 2014

Point of contact for DSM, GPM, GPM Assistant, stores and vendors to process the ordering and

delivering of products. Facilitated information sharing with the stores owned by the Atlanta

merchandising staff to gain an understanding of strategic decisions .

Demonstrated excellent problem solving skills: Helped resolve store and vendor issues.

Handled administrative support for DSM. Performed clerical duties. Partnered with GPM and

GPM assistants.

Facilitated information sharing: Closely worked with the Atlanta merchandising staff to make

strategic decisions. Exemplified the best customer service and took every opportunity to strengthen

the company’s public relations image.

JESSICA ALVIN acfwzn@r.postjobfree.com 770-***-**** Page 3

ADDITIONAL EXPERIENCE

Lockheed Martin. CDC DEO/OPHR/EPST. Atlanta Georgia September 2012 to June 2013

PROGRAM MANAGEMENT ASSISTANT.

Insight Global (Delta). Atlanta, Georgia. April 2011 to March 2012

HELPDESKADMINISTRATOR / DATA ENTRY

Access Media. Atlanta, Georgia. November 2009 to April 2011

DATA ENTRY OPERATOR

TKC Communications. Duty CDC (Division of HIV/AIDS). Norfolk, Virginia and Atlanta, Georgia.

ADMINISTRATIVE SPECIALIST. August 2006 to October 2007.

TKC Communications. Duty CDC (Division of Hepatitis). Norfolk, Virginia and Atlanta, Georgia.

ADMINISTRATIVE SPECIALIST. January 2005 to August 2006.

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