Customer Service Representative

Edwin Sostre

*************@*****.*** 787-***-**** 2611 W Airport Fwy Irving, TX

Experience

Caribbean Refrescos, Inc.- (Auxiliary Manufacturing Operator)

Cidra, Puerto Rico

****- ****

. Checked for ingredients availability and visually inspected the

ingredient's quality before usage.

. Weighed and recorded the ingredients following process order

instructions.

. Washed down production rooms and cleaned equipments as required.

. Inspected, performed set-up, turned-on, verified and checked all

equipment to be used in production runs, and logged this inspection in

the proper book.

. Operated a label printing machine and manually labeled bags, boxes or

containers as needed.

. Participated in bi-weekly team meetings for training purposes and for

extraction of new ideas or suggestions for process improvements.

. Always worked to produce a low cost, quality product.

. Relocated finished products, labels and remnants to their proper areas.

. Worked in compliance with FDA standards while also meeting operational

excellence goals.

. Met company and individual goals while working with a continued

improvement mindset.

Atento- (Customer Service Representative)

Caguas, Puerto Rico

2009

. Provide customer service and orientation to future digtal tv clients

concerning the switchover of analog signal to digital broadcasting.

. Take calls in both English and Spanish.

. Provide options while also trying to discreetly persuade clients to

subscribe to the Comcast Corporation.

Skills

Computers

. Expert in both Windows 7, Windows 8.

. Proficient with Office 2010, 2007 programs; Word, Excell, Power Point.

. Computer technician and programmer.

Languages

. Fully bilingual in English and Spanish.

. Extensive vocabulary with great grammatical, proofreading and editing

skills in both English and Spanish.

. Have a basic understanding of the French language, took a one- year

course in college.

Education

Universidad del Turabo- Gurabo, Puerto Rico

BS, Business Adminisration with concentration in Information Systems

2001-2007

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