Customer Service Sales

VANESSA ESPINOZA-CORTES

San Francisco, CA ***** C: 650-***-**** ***********@*******.***

PROFESSIONAL SUMMARY

Technically experienced professional with extensive expertise in clerical duties including bookkeeping for a multi-million

dollar company, planning and coordinating meetings for numerous staff members, and multi-tasking many administrative

tasks. Highly focused and results-orientated in supporting complex, deadline-drive operations; able to identify goals and set

priorities; resolve issues in initial stages. Thrive in a fast-paced office environment and enjoy being a team player.

SKILL HIGHLIGHTS

• Experienced Bookkeeper

• Microsoft Office

Bi-lingual

• World-Class Customer Service

Proven Track Record

ACCOMPLISHMENTS

Certified Peer Specialist

• Achieve 200% of Sales Goal for 2 years

• Maintain bank accounts over millions of dollars

PROFESSIONAL EXPERIENCE

04/14 to Current

Macys – Sales Associate-San Francisco, CA

Highly recognized sales associate providing exceptional customer service, Answer

questions and concerns of customers by providing detailed oriented answers, Diffuse

irritable customer situations with world-class customer care, Successfully exceed

quota of opening new customer credit cards, Search and locate inventory through

computer database, Package and process domestic and international packages.

Starbucks - Barista San Francisco, CA

01/06 to 08/08

Customer Service, Main barista to provide the highest quality of drinks to customers

in a fast paced environment, Process and Restock food orders of customers, promote

and practice healthy, safety, and sanitation guidelines to coworkers and customers,

clean men’s women’s restroom on an hourly basis, Anticipate customer and store

needs by providing care to store and environment.

Gioia Fine Arts – Assistant Booker-San Francisco, CA

04/02 to 4/05

Manage and bookkeep all bank accounts of company, Proficiently use QuickBooks

to create daily reports on all records and assets, Sort and deliver incoming and

outgoing mail, Attend all phone calls and messages, manage schedule and related

messages for all staff, provide administrative and clerical support to staff and

management.

EDUCATION AND TRAINING

Certificate: Peer Specialist

2014 - RAMS/ San Francisco State University - San Francisco, CA

Reference available upon request

Contact this candidate