Customer Service Representative

CURRICULUM VITAE

Ms.Cherry P. Galdo

Mobile No: 0063-906-***-****

Email Address: ********@*****.***

Kauswagan Cagayan de oro City

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OBJECTIVE:

Seek a responsible and pro-active position in a highly professional

environment that will utilize my potential to emerge as a successful

individual, while contributing to the company's growth.

STRENGTHS:

. Very adaptable and friendly.

. Quick learner, willing to take up responsibilities.

. Responsibility and hard work is my domain.

CAREER HISTORY:

Receptionist cum Secretary - Full Time Receptionist cum Secretary (August-

2004 - Sept.2006)

Al Rana Equipment Machinery Sharjah, U.A.E.

My duties in this capacity included:

. Handling airline reservations, national and international hotel

reservations, Machinery Rental.

. Responsible for all written correspondence from members via calls, e-

mail, fax and letter, complaints, compliments and queries in any

U.A.E.Clients.

. Answering queries, Telephone Calls.

. Organizing visa and of each staff.

. Schedules daily pickups and deliveries for all jobs. Obtains quotes

from clients.

. Organize the events and conferences as per requirements of the

organizations.

. Responsible for receiving incoming and outgoing calls for the GM and

the company.

. Keeping all the files, records and transactions in a daily routing.

. Sending and receiving incoming and outgoing faxes and emails.

. Responsible for making business correspondence, memos, notices and

other documents as instructed by the managers and superiors.

. Respond to providing any guest query and request in a courteous,

efficient and timely manner.

Secretary cum Receptionist - Full Time basis (Sept.1, 2007 til March.3,

2011) - Sphinx Marine Equipment Trading L.L.C Ajman, U.A.E.

My duties in this capacity included:

. Programming day to day activities. Organizing and planning overseas

business/ personal trips - arranging meeting with business associates

including all travel related programmed.

. Preparing & executing quotations/orders, follow up and maintaining a

record of the same and Issue purchase orders to vendors on approval

from Managing Director.

. Co - ordination with the entire office team.

. Looking after the supply of Stationery for the office, and placing

orders for the same.

. Preparation of sales marketing reports for the Weekly meeting of the

Marketing Manager and the Marketing team, preparing sales proposals

for the submittal to the clients

. Doing all the necessary Secretarial work.

. Handles day - to day activities of the company as receiving walk - in

inquiries and preparation of information materials, Purchase for

required vessels safety, preparing Delivery Notes in day to day basis.

. Preparing for expenses such as over head expense, project expense,

Petrol, Gate-passes And Submitted to the accounts.

. Preparing for Airtime Charges each vessel recorded in our system &

Adjusting SSAS.

. Organizing office routine and operation work including, sending

letters, thru fax, E-mails, photocopying documents and filling,

encoding.

. Welcome visitors a courteous, attentive and efficient manner.

. Dealing with the guest professionalism and delivered satisfaction of

customer service.

. Prepare daily report of all the complaints receive within the day.

. Vessel filling and monitoring for Certificates expiring and its

requirements.

. Updating incoming and out going services / Editing of files of order

reports and new connections

. Arranging Gate-passes of our Engineers & Technician in different Ports

of U.A.E for servicing & repairing on board for different vessels.

. Coordinating with Technical Manager & Captains on vessels for the

Posted E.T.A for the ships.

EDUCATIONAL HISTORY:

. B.S in (Business Management) .Liceo De Cagayan University,

Philippines.

Computer Literacy:

Ms Office, Word, Excel, Internet browsing & emails,, Microsoft outlook,

Personal Details:

Nationality: Filipino

Date of Birth: 6th of November, 1981

Languages Known: English and Tagalog

Contact this candidate