Customer Service Manager

William A. Pynes

***** **** ******** *****

Christmas, FL 32709

407-***-****

Summary Experienced retail store manager specializing in hardware with background in carpentry.

Analyze sale trends, develop objectives to contribute to store success. Excellent

problem solver.

Skill Areas/Equipment

Customer Service

Retail Management

Certified Trainer for Equipment Operation

Forklift Operation

Reach Truck/Electric Pallet Jack

Slip Machine\Order Picker

Experience

William Pyne’s Retail/Thrift Store, Christmas, FL 7/2013 – Present

Owner/Operator

Operate thrift store maintaining inventory of merchandise, list products on E-Bay

2000 – 7/2013

Home Depot, Titusville, FL

Assistant Store Manager

Supervise store associates communicating store objectives

Train all associates on equipment operations, safety procedures, and company regulations

Plan, monitor and review work of associates

Head merchandising and receiving manager

Community Involvement Coordinator

Worked with Store Manager to develop strategies and objectives to drive sales profitability

Maintain department profitability through analysis, trend identification and response to problem

areas

Recruit, interview and recommend quality candidates to Store Manager for hire

Five time awarded Employee of the Month

1989 – 2000

Carpenters Union Local 1765, Orlando, FL

Carpenter

Education/Training

Mid-Florida Technical Center, Orlando, FL

Journeyman Carpentry Program, Five Year Course – Graduate

Colonial High School, Orlando, FL

Graduate

References Available upon request

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