Customer Service Sales

VIVIA LOY FRANCIS

**** ******** **** ? Atlanta, GA 30350 ? Phone: 770-***-**** ? e-mail:

*****************@*****.***

Seeking position as...

SALES/TELEMARKETING CONSULTANT

Over twelve years experience in Telemarketing and Sales. Has expertise in

Teaching, Training, Sales, Customer Service and Telemarketing.

AREAS OF EXPERTISE

. Telemarketing, Marketing, Training & Sales

. Excellent communication skills

. Communicating clearly and politely with clients

. Team Building, Motivation, and Performance

. Perseverance and Tenacity with any task

. Teaching, Writing, Editing and making Presentations

. Leading through training and encouragement

KEY CAREER ASSIGNMENTS

SALES/ INSTRUCTING/TELEMARKETING

. Current Sales Associate marketing supplemental insurance in Life and

Health category

. Experienced Middle-High school instructor who communicated curriculum

goals clearly and concisely

. Former Sales consultant with Primerica offering Insurance products

. Former Independent business owner marketing Health Benefits with

Ameriplan Corporation for five years and Amway for greater than ten

years

. Former Telemarketing representative with Ryla Teleservices

. Former Sales representative in Auto industry

. Former Telemarketing representative for mortgage refinancing.

Contacted homeowners and evaluated their home equities and incomes for

loan qualification

. Sales Agent with Empire-Today Flooring Company

ACCOMPLISHMENTS

. High customer appreciation rating as a Customer Service Representative

. Originated several mortgage loans at Citizens Financial Network

. Positive feedback from Health benefit clients

. Good review as a Sales Associate

. Improved test scores among lower achieving students through good

communication and teamwork with parents

. Motivated parents and students to read and prepare homework together

at home in order to improve student achievement in learning as well as

becoming more engaged in the learning community.

. Successfully engaged and motivated students to participate in a

Biotechnology Project called Biotrek, sponsored by then SciTrek of

Atlanta which employed methodologies like DNA fingerprinting and

development of improved materials for defibrillators used for heart

problems.

ACADEMIC TRAINING,

. Completed Action Plan and Action Research Projects for possible

implementation in Training and Development

. MS degree in Professional Studies (Capella University)

. MS degree in Chemistry and Biochemistry (GA State University)

CAREER HISTORY

Teacher/Instructor/Tutor GA Certified Educator (Atlanta, GA)

1995-2005/2008-2014

Part-time Loan Originator Citizens Financial Network (Atlanta,

GA)

1992-1995

Sales-Customer Service Ameriplan, Ryla Teleservices & Group

1 Auto (Atlanta, GA)

2005-2007

Sales Representative Aflac, Ameriplan, Amway and Empire

2008-2014

-2-

EDUCATION

Capella University- (Master of Science in Professional Studies Education-

2012)

Georgia State University- (Master of Science degree-1993)

CERTIFICATIONS

Georgia Educator Certificate (Georgia Professional Standards Commission

(GAPSC)-1993)

Post Master's in College Teaching (Capella University-2007)

AWARDS AND COMMUNITY SERVICE

Graduate Student Life Committee-Outstanding Contributions (Georgia State

University, GSU-1992)

Who's Who Among Students in American Universities & Colleges (Georgia State

University, GSU-1992/93)

Natural Science Award (Georgia State University, GSU-1993)

Outstanding Service Award (Georgia State University, GSU-1993)

Volunteer Worker in State Prisons & Jails (1998-2004)

REFERENCES

1. Mr. Darryl Haysbert, President; Telephone: 404-***-****

Email: *********@*****************.***

2. Mrs. Chioma Anuebunwa, M.Ed; Director of Education; Telephone: 678-762-

8844

Email: ***@****************.***

3. Dr. Devon Brown, Community Leader; Telephone: 954-***-****

4. Dr. Babatunde Kolade, Chemistry Instructor; Telephone: 770-***-****

Email: *********.******@*******.***

Contact this candidate