Focused, dynamic, and seasoned professional, pursuing a challenging role to

fully utilize comprehensive background in quality, operations, collections,

billing, operations, and customer service management.

Recognized for integrity, unchallenged work ethic, and exemplary dedication

to perform beyond established goals and expectations. Known for a naturally

personable and team player attitude, capable of leading and performing with

high-caliber teams of professionals. Armed with analytical problem-solving

proficiency, well-versed in formulating strategic solutions, translating

action plans, and resolving complex business situations. Equipped with

articulate verbal and written communication skills, and strong capability

to establish positive working relationships with diverse individuals.

Professional Experience

Honda Manufacturing of Indiana ( Greensburg, IN

Line Quality Team Coordinator, Body Manufacturing Department 2011-Present

. Provide executive guidance to a team of eight associates to maintain

operational compliance with established quality standards

. Meticulously evaluate and address quality issues and feedback findings

for affected areas; identify and report production quality trends

. Determine and contain quality issues, and formulate strategic

solutions to address and resolve negative trends and emerging quality

concerns

. Identify and establish acceptance levels for all quality-related

issues, including defects and deformities

. Keenly oversee operations of all line quality associates across five

departments in the Body Manufacturing Department

. Facilitate training and development sessions for new and existing

associates to strengthen their knowledge and expertise to perform

diverse functions and responsibilities

. Collaborate with various departments to promptly deliver completed

products and resolve complex quality issues

Legacy Global Services ( Batesville, IN

Owner Consultant 2006-2011

. Exhibited remarkable talents in formulating innovative business plans

and financials for both startup and emerging companies

. Assessed operational structures and identified areas of opportunity

for improvements

. Built and fostered long-term business relationships with private

lending sources, hedge funds, and angel investors

. Directly interfaced with client key strategic partners to support the

development of cost-cutting measures

Bard Holding, Inc. ( Morrisville, PA (2007-2010)

Director of Algae Operations 2010

. Developed innovative policies and procedures to support the operations

area

. Established strong partnerships with top universities and technology

companies in the algae industry

. Rendered expert oversight to the construction of algae commercial lab,

as well as to the Technical Development and Construction teams in the

development and implementation of the algae management process

Controller/Vice President of Human Resources 2007-2010

. Actively engaged in the development of the submission package to

obtain the Pennsylvania Department of Environmental Protection (DEP)

air quality and environment permit

. Authored comprehensive human resource policies and procedure manuals

. Formulated corporate business plans and financial package, including

governmental entity and funding sources, and cash flow and retained

earnings

. Teamed up with partners to devise a more efficient way to utilize

funds budget and timeline for $310M construction projects

ADT Security Services ( Boca Raton, FL

Account Services Team Manager 2005-2006

. Made notable contributions by developing a report for the sales force

to evaluate past due trends and determine accounts for collection

activities

. Prepared cash reports to analyze current cash application status and

project month-end figures

. Directed various personnel to ensure consistent achievement of cash

flow goals

Batesville Casket Company ( Batesville, IN (1994-2005)

Customer Relations Concierge 2004-2005

. Coordinated with clients and sales force to address and resolve

complex issues and enhance strategic partnerships

. Apprised the upper management on current customer concern and emerging

trends in the market

. Interfaced with clients through phone or in person to offer products

and services in line with their needs and interests

. Leveraged skills in resolving client issues utilizing stellar customer

service and product knowledge

Earlier Positions Held:

Credit and Collections Manager 2002-2004

ERP (Accounts Receivable Lead) 2000-2002

Credit and Receivable Manager 1996-2000

Credit Correspondent 1994-1996

Education and Credentials

Bachelor of Science in Management Science University of Indianapolis (

Indianapolis, IN

Zenger Miller Certified Trainer

Training

Dimensions of Professional Selling Kaizen Team Leader Training

Technical ACumen

Microsoft Office Suite (Word, Excel, PowerPoint) Microsoft Access

Crystal Reports Business Objects

InfoMaker PowerBuilder Report Writer JD Edwards

Professional Affiliations

National Association of Credit Managers

Indiana Association of Credit Managers

Knights of Columbus, Batesville, Indiana

St. Louis Catholic Church, Batesville, Indiana

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