Customer Service Administrative Assistant

Kathy J. Polk

*** ****** **** *****, ******, Georgia 30263 ? Phone: 678-***-**** ?

Email: ********@***.***

Eager to join a progressive organization where my extensive background in

exceptional administrative, customer service, human resources,

communication and supervisory expertise will make a positive and immediate

impact.

Profile of Qualifications

Customer Service Excellence Bookkeeping

Staff Training & Development

Presentations/Proposals Computer Skills

Superior Administrative Skills

Superior People Skills

Recruiting/HR Supervisory

Experience

. Offer 15+ years' progressive, professional administrative experience

with proven abilities and an unwavering commitment to providing

service excellence, maximizing productivity and extreme customer

satisfaction.

. Outstanding blend of customer service, interpersonal, communication

and prioritization skills.

. Well-versed in best business practices and common employment rules and

regulations.

. Computer skills include Microsoft Office Suite (Word, Excel,

PowerPoint, Outlook), Lotus Notes, QuickBooks, AS400 and Oracle.

. Notary Public for Coweta County, Georgia.

Professional Experience

Summit Urgent Care, Newnan, GA, 2014-2014 Billing

Specialist

. Review patient charts, ensuring correct codes utilized and all charges

billed.

. Collection of outstanding patient accounts.

. Reconcile and apply customer and insurance company payments

appropriately.

. Investigate and respond to all insurance company inquiries to ensure

proper and expeditious processing of claims.

Norred & Associates, Inc., Atlanta, GA, 2012-2013

Executive Assistant

. Provided exemplary professional support and administrative duties for

CEO and President of company to include executing and producing

comprehensive proposals, presentations, general correspondence and

detailed reports for clients.

. Maintained executive calendar, made travel arrangements, conducted

daily de-briefing of undercover agents and executed detailed reports

for clients, prepared minutes and agenda for weekly staff meeting.

. Conducted extensive background checks including criminal, civil,

credit, address history, employment history, social media, etc., and

summarized for client. Prepared client billing.

. Maintained state licensure and renewals for the company for licensure

in 20 different states, along with all company-licensed personnel in

each state.

Kathy J. Polk - Page 2 of 2

Professional Experience continued ...

ADESA Atlanta, Fairburn, GA, 2011-2012 Account

Administrator

. Managed account ensuring all vehicles were entered in auction, all

reconditioning services were performed and posted to vehicle

appropriately. Maintained complete and accurate files of each vehicle

and the sale.

. Prepared and submitted in-depth reports to seller and corporate, and

send out payments to include EFT's and checks to each seller upon

completion of sale.

Ritchie Bros. Auctioneers, Newnan, GA, 2007 to 2011

Customer Service Manager

. Managed customer service operations for high-dollar auction sale ($30-

$50M per sale) at multiple locations.

. Steered complete auction process from customer registration to

collection of accounts.

. Successfully prepared professional customer presentations, proposals

and contracts.

. Maintained knowledge of equipment specifications according to company

protocol.

. Recruited, hired, trained, supervised, coached and developed customer

service staff, consistently emphasizing team cohesiveness and customer

service excellence.

CLC Advertising, Inc., Newnan, GA, 2005 to 2007 Sales

Representative, Controller

. Performed cold calling to identify and qualify prospects for

recruitment advertising services for major transportation carriers

throughout the continental United States.

. Dependably managed each client account on a daily basis, ascertained

immediate staffing needs, and planned the most successful advertising

campaign, remaining within client budget parameters.

. Designed compelling advertisements and placed with appropriate media

to generate strong responses for clients.

. Managed corporate financial reporting, accounts payable and receivable

activities, bank reconciliations, and payroll.

Polk Electric, Inc., Newnan, GA, 1999 to 2005

Administrative Assistant

. Independently controlled full-scope administrative and HR operations

inclusive of bookkeeping/accounting, payroll, taxes, Worker's

Compensation, and benefits administration.

. Meticulously maintained all company and employee records.

Newnan Hospital, Newnan, GA, 1994 to 1999 Employment

Coordinator (Recruiter)

Norman Regional Hospital, Norman, OK, 1989 to 1994

Employment Coordinator (Recruiter)

SAME POSITION AND DUTIES AT TWO DIFFERENT HOSPITALS

. Spearheaded recruiting activities to fill needs throughout the

organization from entry-level through top senior management.

. Conducted all pre-employment screening, interviews, testing, and

background checks.

. Managed comprehensive on-boarding process including job offers,

employment letters, new hire orientation, salary administration,

inputting new-hire data into corporate payroll system, and

coordination of benefits.

. Resourcefully created database of existing talent to solve immediate

and/or short-term staffing needs, and continuously identified and

added new talent.

. Conducted and documented exit interviews in alignment with regulatory

and company rules and diligently monitored and ensured compliance with

Joint Commission criteria.

. Proactively coordinated and participated in job fairs and college

recruiting efforts to attract new graduates and top talent.

. Reviewed and responded to unemployment claims and served as company

liaison at hearings.

Professional Development

Education: North Clayton Sr. High School, College Park, GA

High School Diploma

Continuing Education: Microsoft Office, QuickBooks, Effective Interviewing

Skills, Hiring & Firing, Labor & Employment Law, Employee Relations, Family

Medical Leave Act, Americans With Disabilities Act.

Contact this candidate