Project Human Resources

CYNTHIA WILLIAMS

**** ******** ******, ******* ****, Georgia 30349 (H) 678-***-**** (C) 678-***-**** *********@*****.***

professional summary

Process oriented Management Professional with proven success leading teams to meet

aggressive goals. Experienced in developing efficient and effective department policies and

procedures. Focused on increasing employee satisfaction and retention. Skilled at managing

complex, large scale operations and building loyal employee relationships. Directed field analyst

projects, negotiated refurbishment orders, documented configurations, staging activities to include

shipping, installation/de installs and testing at customer sites. Expertise includes: Budget

Accountability, Safety, Quality Performance Appraisal, Process Improvement, Demand Planning,

Problem Solver, Staff Recruitment Training, and Transportation.

skills

Staff recruiting and retention Exit interviews

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Superb interpersonal skills ADP

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PeopleSoft Time Management

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Detail oriented

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work history

Teradata Corporation

Service Logistics Manager Jan 2006 Jan

2013

Worked with internal and or external customer groups Peachtree City, GA

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deliver Technology Services projects.

Responsibilities include gathering and documenting business/technical requirements,

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structured analysis, creating process, developing test plans, executing testing,

coordinating tasks and project plans, and supporting

customers during system installments.

Assist in maintenance and communication of project status reports and tracking.

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Directed multiple functional teams performing component (unit) repair and testing in a

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simulated customer environment (System Level) with 15 technicians.

Managed P&L budget up to $2M in expenses and $2M in revenue.

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Communicated with multiple organizations and staff to provide failure analysis data for

engineering use and customer feedback.

Served as liaison between Service Team and Remarketing Sale Team.

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Reduced out box failures 10% while maintaining productivity by adjusting schedules

daily and cross training staff on all operations.

Explained employee compensation, benefits, schedules, working conditions and

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promotion opportunities.

Captured key feedback from employees during exit interviews.

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Addressed and resolved general payroll related inquires.

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Supported human resources staff with new hire orientations and monthly departmental

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meetings.

Coordinated complex travel schedules, accommodations and trip logistics for

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candidates and executives.

Identified development opportunities and succession gaps.

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Implemented a tracking database for employee professional development and licensure

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renewal credits.

Entered personnel and subcontractor data into a central database.

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Evaluated timecards for accuracy on the regular and overtime hours.

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Researched all payroll, COBRA, disability and FMLA issues.

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Coordinated and conducted new hire pre interviews.

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Refurbishment Coordinator

Teradata Corporation Jan 2001 Jan 2006

Reviewed project proposals and deliverables. Peachtree City, GA

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Determined proper lead time, procedures for accomplishing project, staffing

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requirements, and allotment of available resources to various phases of project.

Determined and established work priorities, schedules, audits, tracked inventory,

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shipping and purchased detail parts and equipment.

Served as liaison between Technical Team and Remarketing Sale Team.

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Generated additional $2.2M in revenue for delivery of orders, receiving Quarterly

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Achiever Award.

Proactively communicated with customers in advance of system configuration

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requirements, resulting in accurate and confirmed configurations prior to refurbishment

process and eliminating margins of errors, thus resulting in 90% of projects completed 3

to 7 days earlier.

Calculated and created quotes ensuring adequate margins and meeting corporate

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demands for cost structuring.

Simplified tracking quality metrics and parts inventory related to each project by

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developing and maintaining detailed project schedules.

Complied with and adheres to all applicable, facility safety, health, and environmental

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rules and regulations.

education

Bachelor of Science: Management

DeVry Institute of Technology Atlanta, GA

1998

• 3.5 GPA

Coursework in Business and Principles of Management

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Continuing Education in Administration and Ethics

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Graduated Summa Cum Laude

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• Coursework in Psychology, Communications and Accounting

Associate of Science: Electronics

DeVry Institute of Technology Atlanta, GA

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