Customer Service Administrative Assistant
Resume:
Michelle Y. Posey
Long Beach, CA 90813
PROFESSIONAL PROFILE:
Over ten years of strong call center, collection, mortgage
banking, customer service and medical billing experience. I offer
many proven abilities that I believe qualify me to be a
significant asset to any company. I have the ability to deal
agreeably, tactfully and courteously with others while smoothly
minimizing staff and customer conflicts. Dedication to and solid
knowledge of the customer service including related
documentation, processes, laws, rules and requirements. Highly
dependable, motivated and very detailed oriented.
EMPLOYMENT EXPERIENCE:
08/12-03/14 Morgan Drexen
Collection Analyst
Duties: Providing excellent customer service to
clients for the Attorneys, collecting
Payments, scheduling clients appoint using MDIS
system & update clients
Information.
10/11-04/12 Aero Mobility
Medical Biller/Collections
Duties: Knowledge and understanding of PPO's, HMO's, Medi-
cal, Medicare, Workers
Comp, Private Pay covered or non covered.
Knowledge of eob's authorization, eligibility
ETC. Worked eob's daily to determine that the
transaction billed is paid in full,Worked
Claims, denial & Aging report to determine the
appropriate follow up is taken, follow up
On collection and documentation. Send clean claim
forms manualy or electronically in a
Timely manner.
3/10-6/10 Physician RX Management
Medical Biller
Duties: Preparing HCFA forms for insurance companies to be mailed
out for paying of services for workman's compensation claims.
Calling insurance companies regarding delayed payments.
6/06-11/08 New Century Mortgage Corporation /Carrington Mortgage
Services
Loan Counselor III
Duties: Protecting and receiving organizations assets by
monitoring and collecting on delinquent accounts. Handling
inbound and outbound phone collections on all delinquent accounts
including foreclosure loans. Assist customers whose loans are in
serious default with repayment plans and other loan
modifications. Default screening for high risk referrals. Assist
with training new hires in the department.
01/05-04/06 UCLA Medical Center
Administrative Assistant II/Insurance
Authorizations Coordinator
Duties: Verify insurance, checking and making sure patients have
authorizations if they had HMO
insurance, requesting authorizations and
preparing the paperwork for office visit.
02/01-01/05 Option One Mortgage
Master Collection Specialist
Duties: Protecting and receiving organizations assets by
monitoring and collecting on delinquent
accounts that range from 30-90 days pass due.
08/98-02/01 Kelley Services/GE Capital Mortgage
Collector/Loan Counselor
Duties: Protecting and receiving organizations assets by
monitoring and collecting on delinquent
accounts. Inbound and outbound phone
collections on mortgages that ranged from 1-2 months due.
EDUCATION: Kaplan College 1/09 - 11/09
Medical billing an insurance coding.
REFERENCES: AVAILABLE UPON REQUEST
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