Customer Service Representative
Resume:
AMBER BARROW
Amber Barrow ***** Amanda Ln Dallas,Tx 75238 817-***-**** (469)
***-**** ***************.**@*****.***
Professional Summary
Dedicated Customer Service Representative who provides exceptional
customer service through
active listening and problem solving with expertise providing customer
support in high call volume
Call Center environments with exceptional computer aptitude and
telephone etiquette.
Skills
l Skilled in call center operations l Strong problem
solving aptitude
l Customer interface expertise l Persuasive speaker
l Multi-line phone operation proficiency l Microsoft Office and
Windows software
l Exceptional workflow management proficient
l Adheres to customer service procedures l Ability to quickly
navigate through multiple
l Marketing savvy programs,
applications and screens
l Type 45 wpm with 100 percent accuracy
Work History
Customer Service Representative
Centralized Showing Service
Feb 2014 - May 2014
l Effectively managed a high -volume of inbound and outbound
customer calls to schedule and set client appointments for Real Estate
Agents and sellers.
l Answered a constant flow of customer calls with up to 160 calls in
queue per minute.
l Referred unresolved customer grievances to designated departments
for further investigation.
l Met or exceeded service and quality standards every review period
and received perfect scores on call monitoring.
Customer Service Sales Representative
Sentinel Calling Solutions
Dec 2011 - Jan 2014
l Sold $600 in weight loss and testosterone products per week .
Euless, TX
l Processed cash and credit payments rapidly and accurately.
l Responded to all customer inquiries thoroughly and professionally.
l Received special monthly bonuses for highest up -sell percentage and
became employee of the month three consecutive times.
Recruiter
Diamond Jacks Casino and Resort
Jul 2007 - Apr 2010
l Hired employees and initiated the new hire paperwork process. s
l Explained all of the human resources policies, procedures, laws,
standards and regulations to
each employee.
l Addressed all employee harassment allegations, work complaints and
other concerns.
l Conducted exit interviews and verified that employment termination
paperwork was completed.
Collector
Hibernia Banking
Mar 2004 - May 2007
l Assessed clients' financial situations to develop strategic financial
planning
Shreveport, LA
solutions.
l Reconciled debit reports, margin reports and trade settlement reports
to reach in-house goals
and objectives.
l Provided overall financial solutions for clients with credit card debt and
arranged payment
options
Education
Equivillancy Diploma: General Mathematics, Science, Social Studies and
English with a 4.0 GPA
Louisiana Technical College 2002
Certificate: Medical Assisting
Blue Cliff College 2010
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