Human Resources

Elena Zegarra Fuller

*** **** ****** ***

Dacula, GA 30019

(678) 521 - 5827

*****.*******@*****.***

Bilingual, results oriented and self-starter with over 10 years of

professional experience in Management/ Human Resources. Seeking a

challenging position where communication, organizational and people

management skills can be developed and used to their fullest extent.

PROFESSIONAL EXPERIENCE

BEST BUY, Atlanta, GA April 2005 - April

2014

Multi-Channel Sales Supervisor Aug 2012 - April 2014

. Analyzed business results to identify wins and opportunities and

addressed gaps all in partnership with district leadership

. Ensured team members are fully trained and have the knowledge and skill

sets to execute upon business group's strategies.

. Created a profitable sales floor experience, by ensuring that no customer

is left underserved through effective floor leadership, and execution of

assigned tasks

. Recognized for building productive teams in different departments,

despite organizational problems such as re-engineering, downsizing and

internal conflict.

. Participated in quarterly Round Tables and peer reviews to identify and

resolve store problems to create a successful Employee Engagement Plan

for the store.

Operations Supervisor (Customer Service and HR) June 2010 - Aug 2012

. Supported business results and customer needs by completing assessments

to incorporate results into gap management plans.

. Successfully filled 150 + sales and technical positions with high-quality

candidates by building networks and implementing various outreach

recruitment avenues.

. Conducted diverse HR training covering current federal/state employment

laws, payroll, stock options, FLSA/ADA policies and reference-check

procedures.

. Handled HR functions including; benefits, awards time/attendance,

disciplinary actions, counseling/evaluations, conflict resolution and

retention efforts.

. Executed audits to ensure effective utilization of the organization's

human resources by reviewing compliance concerns with a myriad of

administrative regulations.

Sales Supervisor April 2005 - June 2010

. Monitored and mentored sales associates and team leaders, providing all

employees with necessary training on sales skills, products, leadership,

Standard Operating Platform, lab work and development to achieve personal

and organizational goals.

. Trained new supervisors for the area of Georgia by focusing on

individual/team/ department and operational objectives to develop

professional effectiveness

. Kept close tabs on key sales performance metrics including sales drivers

and drainers as well as daily business plans

. Utilized customer service and public relations skills to develop

successful business and community relations.

. Ensured new innovations and lab tests have been implemented and carried

throughout the store to provide white glove service to customers

WAL-MART, Lawrenceville, GA May 2004 - July 2004

Management Intern

. Collaborated with human resources manager to recruit, interview, select

and train over 30 new employees

. Reviewed resumes and credentials for appropriateness of skills,

experience and knowledge in relation to the position requirements

. Performed new hire orientations to provide all new employees with

detailed information regarding company policies, their employment and

benefits.

. Worked with management to ensure timely understanding of current and

future workforce needs and implement improvements to staffing needs.

. Enforced all company procedures, policies, and applicable laws including,

the supervision of all associates, sales of restricted items,

environmental codes and ordinances, and store security

EDUCATION

Strayer University, School of Business Administration, Atlanta, GA

Master of Human Resources Management, March 2007

Purdue University, School of Consumer Family Sciences, West Lafayette, IN

Bachelor of Science in Retail Management, December 2004

SPECIALIZED SKILLS

Foreign languages: Fluent in English, Spanish and intermediate in Italian

Computer Skills: Microsoft Windows, Mac Microsoft Office (Word, Excel,

PowerPoint, FrontPage, database entry and Access) PeopleSoft, Oracle,

Kenexa and social media

Additional skills: ability to multi-task, work well independently or with

others, managerial experience, efficient and strong organizational

skills, energetic, excellent communication skills, self motivated,

results oriented, adaptive and committed to reaching goals while

maintaining a positive attitude

ACTIVITIES AND HONORS

Women's Leadership Forum - Best Buy (2007 - 2012)

Latin Employment Business Network - Best Buy (2007 - 2011)

Summa Cum Laude Honors - Strayer University (2007)

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