Customer Service Assistant
Resume:
PAMELA A. JEWHURST
Peachtree City, Georgia 30269
770-***-**** (H)
404-***-**** (C)
*********@*****.***
OBJECTIVES Legal assistant position where my related work and volunteer experience will enhance
organizational productivity.
SUMMARY OF Eight years of legal assistant duties in support of two JAG offices, a busy civil litigation
QUALIFICATIONS law firm and a busy real estate law firm. Two years of valuable tax preparation during
two tax seasons for soldiers returning from Iraq. Three years of customer service and
research experience as a library aide. Four years of leadership and organizational
management experience as a military intelligence officer in the U.S. Army.
SKILLS AND Performed legal assistant duties that included screening clients, conducting initial
ABILITIES client interviews, appointment scheduling, drafting various correspondence and court
documents and registration for continuing education legal seminars. Drafted real
estate documents for senior firm partner to include Quit Claim Deeds, Limited Warranty
Deeds, Heirship Affidavits, Security Deeds, Promissory Notes and Modification
Agreements. Processed probate documents that include filing with the probate courts,
tracking the status of the probate case and publishing any necessary newspaper
notices.
Displayed initiative as a tax specialist by providing services outside scope of training.
Provided accurate and thorough tax preparation for Fort Irwin clientele. Assisted other
tax preparers with questions and handled clients with complicated tax issues.
Demonstrated attention to fine details by: accurately preparing complicated tax returns
and organizing and updating an environmental law filing system.
Aided the deployment of soldiers by preparing wills, powers of attorney, living wills and
advance medical directives, and by assisting in the execution of those documents.
Singlehandedly organized and prepared eight quarterly training briefings presented to
the Senior Executive directly resulting in the allocation of quarterly training funds.
Managed my unit’s ammunition account to ensure availability for all areas of training
while preventing excess at the end of the fiscal year. Managed my unit’s military
schools program by enrolling soldiers and monitoring success for soldiers’ promotion
potential.
Provided dedicated Girl Scout leadership by: organizing weekly meetings, developing
and implementing lesson plans and craft projects, processing Special Events
paperwork in a timely manner, and managing the troop’s budget.
Demonstrated the natural ability to quickly learn new software and to train others in its
use. Generated accurate, timely invoices for the foreclosure, bankruptcy, evictions and
deeds-in-lieu departments. Ensured that all invoices are properly integrated into the
clients’ web-based invoicing programs or mailed out in a timely manner when such
system is not available. Provided valuable follow-up to insure payment of invoices.
Paralegal, Brock & Scott, PLLC fka Shuping, Morse & Ross, LLP, 2009-2014
RELATED
Part-Time Office Clerk, Nearman Maynard Valez CPAs, 2008-2009
EXPERIENCE
Claims Clerk and Tax Specialist, Fort Irwin JAG Office, 2005-2007
Legal Secretary, Law Offices of David M. Hollingsworth, 2004
Legal Assistant Internship, III Corps JAG Office, 2003-2004
Library Aide, Trimmier Elementary School, 2000-2003
Automation Aide, Col. Johnson Elementary School, 1999-2000
Military Intelligence Officer, U.S. Army, 1989-1993
VOLUNTEER Girl Scout Leader, 1997-2003
WORK Parent-Teacher Association Secretary, Roosevelt Edison Charter School, 1997-1998
Youth Soccer Coach, Colorado Springs Parks and Recreation, Spring 1998
Youth Soccer Program, Fort Irwin Youth Services, 2005-2007
Associate of Applied Sciences, Legal Assistant, Central Texas College, ABA Certified,
EDUCATION
Killeen, Texas, 2004
Bachelor of Science, Computer Science, Xavier University, Cincinnati, OH, 1988
Basic Intelligence Management Course, Fort Huachuca, AZ, 1989. Became Tactical
MILITARY
TRAINING Intelligence Human Resource Manager upon graduation.
Officer Leadership Training Course, Fort Lewis, WA, 1988. Recommended for
commissioning and leadership positions upon graduation.
Russell T. Ross, Jr.
REFERENCES
Attorney at Law
7 NW Broad Street
Fairburn, Georgia 30213
******@*********.***
S. Andrew Shuping, Jr.
Law Offices of S. Andrew Shuping, Jr
1590 Pheonix Boulevard
Suite 100
Atlanta, Georgia 30349
********@***********.***
Erin Doolittle
Nearman Maynard Vallez, CPAs
205 Brandywine Boulevard
Fayetteville, Georgia 30214
770-***-**** x208
**********@******.***
Sharon Hood
Nearman Maynard Vallez, CPAs
205 Brandywine Boulevard
Fayetteville, Georgia 30214
770-***-**** x209
*****@*******.***
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