Customer Service

M O N ICA N. M I TC H E L L

*** ****** *** ***** *** 77 Hampton, VA 23663 757-***-**** ****************@*****.***

Summary

Customer service professional with four years of experience. Exhibits strong communication and

t ime management skills while working with a diverse population. Energetic and personable

p rofessional willing to provide customers with specific service needs.

Skills

Computer Skills

Basic Microsoft operations including Microsoft Word, Excel, and Powerpoint

Familiar with computer systems involving tablets, smart phones, and computers

Customer Service

4 years of experience working with a diverse population of customers while providing positive, helpful

service

Problem resolution when confronted with concerns or issues involving customers

Deemed “shining star” by previous management in regards to quality of work

Experience

10/07 - Cashier, Dollar Tree Stores

05/08

Greet customers as they arrive at the store and provide them with information about

p roducts

Take payment in exchange of items sold

08/08 - Welding, Earle C. Clements Job Corp

05/09

Skill building in various welding positions

Use of job specific math and reading skills necessary as well as the ability to follow

advanced instructions

02/10 – Customer Service, H ampton University

07/13

Greets customers, met customer needs and requests, prepared food and items for customers,

took payment in exchange for items sold

Worked with diverse cliental as well as large groups of people providing consistently

positive and upbeat customer service

Education

08/08 Customer Service Certificate, Earle C. Clements Job Corps

12/08 GED, E arle C. Clements Job Corps

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