Customer Service High School

Pamela Wills

**** *. *** ******** **** #****

Round Rock, TX 78664

Phone: 512-***-****

*****@*****.***

Objective

Seeking a position where I can use my determination to excel and willingness to

learn while further developing my working experience.

Skills

Excellent communication skills and determination

Excellent customer service skills and experience

Active listening skills

Energetic work attitude

Ability to see a job through

Familiar with Microsoft Office (Word, Excel, Publisher, PowerPoint), Windows

XP/Vista

Typing (40wpm)

Experience

Whataburger; Austin, TX Dec 2008 Sept 2014

Cashier

• Complete monetary transactions via cash and credit cards

• Greet customers and wish them well upon exit

• Serve, assist and ensure satisfaction of all customers

• Responsible for ringing up customers in a timely manner and guaranteeing

high level of customer service

• Answer phone, take and deliver message when necessary

Morris Recreation Center; Commerce, TX Aug 2006 Oct 2008

Student Supervisor/Front Desk Attendant

Performed cash transactions, balanced drawers, and verified petty cash and

deposits

Filed paperwork

Answered phones, took messages, and transferred calls accordingly

Sold memberships, day passes, merchandise, and rented out equipment

Enrolled customers in different programs such as rock climbing trips, boot

camps, and swim lessons

Entered information into spreadsheets and dispersed them to the staff

Helped organize and set staff schedule

Assisted with organizing events; supervised staff and made sure event flowed

smoothly

Gave tours of the facility

Greeted and welcomed customer, answered questions, and wished them well

on their exit

Lowe’s; Kingsville, TX Aug 2005 May 2006

Cashier

Performed cash, credit and check transactions

Closed and balanced drawers at closing

Answered phones, took messages, and directed calls

Attended weekly/monthly staff meetings

Greeted and welcomed customers

Directed customers to certain departments in the store

Answered any questions the customer had to the best of my knowledge

Maintained clean and orderly workspace, including restrooms when needed

Shipley Do Nuts; Georgetown, TX Aug 2004 May 2005

Cashier

Performed cash and credit transactions

Responsible for opening and/or closing the building

Counted down registers at closing as well as prepared them at opening

Greeted customers, assisted them, and wished them well on their exit

Cleaned and maintained appearance of entire store

Education

Georgetown High School 2004

References available upon request.

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