Customer Service Manager

Lynn Gowan

San Francisco, CA *****

*******@*****.*** ( 323-***-****

OBJECTIVE

To obtain a position as to help achieve the corporate goals, where I can

use my professional team-player skills, communication, and detail oriented

experience to uphold a company's standards and ethics.

SUMMARY OF QUALIFICATIONS

. Professional support with direct customer service experience, back-

office support, field support, client account management, and

management team support.

. Strong multi-tasker and organizationer with detail oriented skills

that increase efficiency and accuracy in daily transactions.

. Effective communication skills to all levels of management, field

representatives, team members, and clients

. Expert skills in providing excellent customer service with the ability

to address customer needs

. Customer-focused with unsurpassed interpersonal and teamwork skills

. Excellent management skills in and outside of office settings

EDUCATION AND TRAINING

Distinguished Student Award from Bill Clinton Independence High School

San Francisco, CA

College Course completed East Los Angeles College Monterey

Park, CA

Associate Logistics Certified East Los Angeles College Monterey

Park, CA

PROFESSIONAL EXPERIENCE

OPERATIONS

. Analyzed and corrected scheduling conflicts, forecasted daily, monthly

and yearly goals

. Handled all cash transactions, and oversaw daily bank deposits

. Consistently and accurately merchandised the lay out of the store,

insuring proper signage and pricing

. Substantially increased client retention by working directly with

field representatives, clients and other departments on a day to day

basis

. Increased client satisfaction by investigating errors and resolving

client complaints

. Increased sales over 20% from monthly goals, Strong background in

Sales

. Ensured customer satisfaction improved by 25%

. Handled over $25K in cash daily without error or shortage

. Managed payroll of staff

CUSTOMER SERVICE

. Received, researched, and resolved customer service complaints for

large retail companies

. Took incoming calls from clients and management inquiring about

merchandise discrepancies

. Managed the daily operation of the retail stores when the store

manager is not on site

Assisted in the planning, preparation of meetings, conferences and

conference calls

Computer/Technical Skills

MS Excel, Word, Access, Power Point, Adobe, and Publisher Type (51 wpm),

Alphanumeric Filing,

Multi-line Phone Systems (up to 10), Copy, Scan & Fax

WORK HISTORY

Key Holder Ashley Fox

Downey, CA 2014

Co-Manager Avenue

Pasadena, CA 2012-2013

Sales Leader Lane Bryant

Montebello, CA 2012-2012

Logistics Team Member Old Navy Pasadena, CA

2001-2012

Receptionist San Francisco Municipal Trans San

Francisco, CA 2009-2010

Assistant Store Manager Papyrus San Francisco, CA 2006-2007

Assistant Store Manager Jeans Warehouse Kahului, HI 2004

-2006

Office Manager American Cancer Society Kahului, HI

2004 - 2006

Merchandiser Hilo Hattie Kihei, HI 2004-

2005

Account Manager/ Collector Bank of America Pasadena, CA 2001-

2004

REFERENCES:

If needed, please ask. Thank you.

Contact this candidate