Customer Service Data Entry

Objective To obtain a responsible and challenging position in a company where I may be productive and contribute my hard working

abilities and positive attitude.

Experience 02/14 – 08/14 Allergy Asthma and Sinus Center of Silicon Valley Castro Valley, CA

Office Manager

Duties include the planning and the supervision of the staff. . Maximizing the patient care, clinic growth/stability and

increasing employee team effort. Support the doctor and any activity that's best for the office and the patients. Oversee all

staff, make recommendations for promotions and set up goals for the office. Ensure that the staff is providing the best

medical care to all patients

10/07 – 02/14 Aon Risk Insurance Services West, Inc. San Jose, CA

Surety Account Analyst

Responsible for providing support to the Surety Department by issuing bonds, maintaining correspondence and data files

often confidential in nature, update information in the ABL system and invoicing. Complies with Aon professional standards

to ensure quality service to all clients.

02/11- 04/13 (Seasonal) H&R Block Milpitas, CA

Responsible for greeting clients in a personalized, friendly, and inviting manner, matching clients with the best suited tax

Professional for their needs, Scheduling clients how they would like to be scheduled, Handling client exits by assuring all

current and future needs are met, Maintaining office cleanliness and organization of resources with team members, other

duties as assigned.

4/07 – 10/07 Westaff San Francisco, CA

Administrative Assistant – Marsh Risk & Insurance Services

Provided executive level manager with administrative support by maintaining correspondence and data files, often

confidential in nature, acting as a central contact person for executive level manager during his/her absence. Coordinated,

managed and maintained calendar and made travel, appointment, and meeting arrangements. May take and relay telephone

messages. Prepared expense accounts, conducted research, and compiled and typed reports, made copies of correspondence

or other printed materials. May order and maintained supplies, and arranged for equipment maintenance. Complies with

Marsh professional standards to ensure quality service to all clients.

2/06- 10/06 Harb, Levy & Weiland LLP San Francisco, CA

Assistant Bookkeeper

Responsible for posting and mailing monthly client billing, daily time entry for all staff, entry of new clients into database,

assist with other bookkeeping functions when needed. Assist with coverage in the reception area and provide Administrative

duties when necessary.

2/99 – 10/05 Connecticut Children’s Medical Center Hartford, CT

Supervisor/Executive Assistant

Managed the Administrative staff for the Radiology Department and served as executive secretary to the Director of

Radiology and provided full administrative secretarial support to the Radiology Manager. Created and managed

departmental databases for statistical documentation. Reviewed manager’s daily e-mail, transcription, answered and directed

incoming calls and other duties as required.

4/97 - 2/99 Stanley Access Technologies Farmington, CT

Credit and Collections Assistant

Placed collection calls to construction companies with delinquent accounts, posted all cash payments, handled any write offs,

check refunds and notarized company liens. Heavy phone contact with customers, and data entry.

1/93 - 4/97 Community Health Services Hartford, CT

Healthcare Worker/Finance (Dental & Medical office)

Maintained patient appointment schedule, updated patient information. Heavy phone contact with customer service,

Collected and posted daily payments & charges, requested pre-authorization to State Offices & private insurance, verified

insurance eligibility, handled billing, and data entry.

Intake Clerk (Dental Department)

Registered all patients, answered and directed incoming calls. Scheduled patient appointments, data entry, verified insurance

eligibility, and collected daily payments.

Medical Records Clerk / Receptionist

Maintained confidential patient files, light typing of correspondence, answered and directed incoming calls. Scheduled

patient appointments, data entry, customer service, retrieved files for appointments and posted all insurance payments.

Education Data Institute Business School East Hartford, CT

Office Technology - Advanced Bookkeeping, Service and Merchandising, Computerized Accounting

Skills Data Entry (Salesforce, SMS medical program, Bridge, Aon Bond Link (ABL), Citrix, Sagitta, IDX, IMS

Microsoft Office (word, excel, power point) Dictaphone/transcription Typing 45WPM)

ICD -9 /CPT 4 Codes Familiar with Medical Terminology Medical Billing

Languages (English / Spanish) Excellent verbal and written communication skills

References Available upon request

Contact this candidate