Customer Service Project Manager
Resume:
Oneil Madden
City of Orange, NJ 07050
*****.******@*****.***
Objective
To obtain a position as a Business Analyst where I can apply analytical skills and build on my project management experience;
seeking to add value to a team, learn and grow professionally
Education
Rutgers University – Masters in Public Administration – Performance Management May 2016
New Jersey City University – Bachelors of Arts in Applied Psychology & Economics May 2010
Coursework:
Group Dynamics Performance Management
Human Resources Management Statistics & Research Design
Training and Development (Undergrad Thesis Project)
• Designed an HRD intervention to improve performance among student clubs and organizations.
• Conducted an in-depth analysis of the problems by performing a “needs assessment” using organizational/task/person
analysis.
• Provided recommendation from a designed training program.
Summary of Qualifications
• Over 7 years of progressive leadership positions with strong customer service and management skills, positive attitude
with great leadership abilities.
• Well organized and detail oriented with strong project management and time management skills.
• Ability to multi-task and meet deadlines; enjoy working with teams and possess a strong desire to learn.
Experience
KnowledgePoint 360 Group (An Ashfield Company)
Lyndhurst, NJ
Junior Financial Analyst (Audit and Compliance) Sept. 2012 – Present
• Create financial reports, reconcile coordinators credit cards, identify and communicate auditing matters to managers.
• Review documentation for compliance issues, draft reports and auditing plans to stay align with “Sunshine Act”.
• Lead small teams, assist project manager, test software updates, spearhead Q&A sessions with outsource team in India.
• Assist with market research, train new employees and interns, implement training activities, compile & maintain data.
KnowledgePoint 360 Group Lyndhurst, NJ
Event Coordinator May 2012- August
• Was responsible for all aspects of event management, including site selection, contract negotiation, and proposal planning,
scheduled transportation and hotel arrangements.
• Conducted Touch Point software training via teleconference and room presentation.
• Wrote evaluation reports based on data maintained on a weekly basis.
Additional Experiences
• Grant Writer (Volunteer) – Non Profit Organization Nov. 2010 - 2012
• Sales Associate (Temp) – Follett Bookstore Jan.& Sept. 2011
• Human Resources Assistant Manager - Globex Automation Inc. Feb. 2003 –Sept. 2008
Activities
Vice President for Administration and Finance; Student Government Org Sept. 2009 – May 2010
Founder & President International Law & Economics Council January 2008 – 2010
Skills
Analytical Skills, Communications Skills, PowerPoint, Excel, Microsoft Words, Outlook, Time Management & Team Building Skills
Contact this candidate