Customer Service Medical

NIPA SAHA

**** ***** *****

Mississauga, ON,

L*V 2W5

Home: 289-***-****, Cell: 416-***-****

Email: ***********@*****.***

OBJECTIVE

Professional Medical Office Administrator seeking a challenging position in a medical office to utilize excellent

interpersonal and communication skills and strong customer service experience.

PROFILE AT A GLANCE

• 3 years of experience of office administration and customer service

• Excellent skill in patient management and administrative activities

• Self starter, well motivated, punctual and well organized

• Strong capability to prioritize multiple tasks

• Received “Certificate of Recognition for Perfect Attendance (100%), Everest College

• Proficient in MS Office with typing speed 40 wpm

• Achieved Diploma in Medical Office Administrator with Honours

• Fluent in English, Urdu, Hindi and Bengali

QUALIFICATIONS

Medical

• Certified in Emergency First Aid and Cardiopulmonary Resuscitation Level C

• Trained in AbelMed, SunMed, Oscar medical software

• Educated in manual and computerized OHIP Billing

• Developed understanding in medical terminology

• Knowledge of vitals, urine chemistry, height/weight

• Excellent knowledge and understanding of anatomy and physiology

• Well versed in Medical Transcription

• 100+ Hrs Practicum completed with Credit River Medical Clinic, Mississauga

• Knowledge of medical record chart documentation

Administrative

• Educated in manual and computerized appointment booking and scheduling

• Able to perform photocopying, faxing, filing and research

• Experienced in handling phone calls

• Experienced in customer service

• Proficient in Internet Research, Microsoft Word, Excel and PowerPoint

NIPA SAHA Cell: 416-***-**** Page No. 2 of 2

EDUCATION

Medical Office Administrator Diploma 2013

Everest College, Mississauga

Master of Social Science 1997

Dhaka University, Bangladesh

Bachelor of Social Science (Honours) 1995

Dhaka University, Bangladesh

WORK EXPERIENCE

Medical Office Assistant (Volunteer Service) May 2014 - Present

Terry Fox Medical, Mississauga

Appointment booking and scheduling using both Oscar and Sunmade

Patients greeting, new file creation, room preparation

Managing incoming posts for different doctors

Urine dipping, pregnancy test and vitals

Updating and filing patients’ medical records electronically

Referral preparation, call patients

Checking inventory and preparing supply requisition

Medical Office Assistant (Practicum and Volunteer Service) Sept 2013 – Dec 2013

Credit River Medical Clinic, Mississauga

Greeted patients professionally and responded to their queries

Created files for new patient, IVR checking, Urine dipping, conducted vitals

Patient’s appointment, manual and computerized scheduling

Received and answered incoming telephone

Sorted incoming post, stamped and arranged for four different doctor’s file

Updated and filed patients’ medical records manually and electronically

Sorted and arranged patient’s file in alphabetical order

Prepared OHIP billings, referral and inventory management

Cashier Nov 2011 - Present

No Frills

Handle cash counter, including cheque, credit and debit card payments

Tally cash collected at the counter and handover to the supervisor at the shift change

Explain billing policy to customers and solve any product pricing issues

Manage and satisfy problem-creating customers

Carry out opening and closing activities

Licensed Day Care provider Oct 2009 - Oct 2011

Giggles Day Care, Mississauga

Sales and Marketing Assistant Jul 2004 - Oct 2005

RWTUV, Dubai, UAE

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