ARLAND J. PAPPAS
Peru, IL ***54
************@****.***
SUMMARY
I am local to Peru, IL and is interested in working a regular full time status. I am very capable
and comfortable working remotely part time or full time and working on site as needed.
I am available in two weeks from the offer, pending background and drug screening.
Seasoned in network architecture and design and LAN configuration and management.
Managed Local Area Network (LAN) and Wide Area Network (WAN) for three companies.
Experienced with 802.11g / 802.11b / 802.11n Wireless Network.
Involved with systems integration, migrations, and upgrades, as well as reviewed performance
and communication issues.
Troubleshot network outage issues, reviewed logs, and performed root cause analysis for
OSF Healthcare system and interacted with vendor for in-depth root cause analysis.
With Performance Logic Project Management, organized and oversaw multiple of facets of
telecommunication installation including CAT 5e and CAT 3 building wiring.
Built and established an entire disaster recovery plan for use at Hendry Regional Medical
Center.
Utilized Service Manager to document network outages and respond based on predefined
Service Level Agreements (SLA) for OSF Healthcare System.
TECHNICAL SKILLS
3M Coding Software Fiber optic installation SSL
Installation and support CAT 5 / CAT 6 cable Suse Linux
802.11g / 802.11b / wiring installation Symantec Backup Exec
802.11n Wireless FTP T1s
Network HP Jet Direct Software TCP / IP
All components of the Mandrivia Linux Telnet
ATX and Non-ATX Microsoft Office Ubuntu Linux
Architecture Microsoft Server 2003 / VM Ware ESX
Barracuda Networks 2008 VM Ware Server 2.0 /
SPAM and Web content Multilink T1’s 3.0
firewalls Norton Antivirus VPN
Dell and Gateway Norton Ghost Windows 2000 / 7 /
Laptops and Desktops Application Vista / XP
Dell Dimension Line Routers-Switches-Hubs Wireless Hubs
Dell Latitude C & D (Cisco, NetGear,
Lines Linksys, Fortigate,
Dell Optiplex Line Juniper)
DHCP SSH
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Arland J. Pappas
TRAINING AND CERTIFICATIONS
McKesson Medical Imaging Picture Archiving Communications System – Vancouver, BC, CA
Powerscribe Dictation System Administration, Melbourne, FL
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Arland J. Pappas
PROFESSIONAL EXPERIENCE
OSF Healthcare System
Integrated Network Administrator II
August 2010 – Present
Addressed client needs and formulated network architecture, design and deployment plan.
Managed the Local Area Network (LAN) and Wide Area Network (WAN).
Under the direction of the Senior Network Engeineer and the Director of the Department,
provided support for servers, routers, switches, and Voip telephones.
Reviewed and addressed performance and communication issues.
Utilized Service Manager to document network outages and respond based on Service Level
Agreements (SLA). Service Manager contains predefined SLA’s.
Troubleshot network outage issues, reviewed logs, and performed root cause analysis.
Interacted with vendor on carrier related outage issues in which the root cause was more in-
depth.
Ensured all network outages were documented in detail and relayed to the Director to present
on complex issues.
Performed daily Cisco and Juniper device configuration.
Performed Cisco fiber test and turn-up and worked with carriers on speed and performance
issues.
Environment: Servers (Windows 2003, Windows 2008, Ubuntu Linux, VMware, and SQL Server
2005), VoipTelephones (polycom), Juniper SRX240 Firewalls, Juniper SSL VPN's (SA4500),
Juniper Routers (j6350), Juniper Switches, Juniper Virtual Chassis, Cisco 2851 and 2921, Cisco
Wireless Infrastructure, Cisco Nexus, AsA Firewalls
Hendry Regional Medical Center
IT Director / System Administrator
October 2006 – July 2010
Oversaw the design and architecture of a single flat VLAN to a multi-VLAN network along with
tuning performance analysis.
Interacted with an outside vendor for network design of WAN and complex device
configuration.
Functioned as the HIPAA Security Officer for the company and oversaw all areas concerning
HIPAA Security.
Developed departmental policies and procedures as well as company-wide policies.
Obtained a second firewall (Fortigate) and obtained a separate failover (T1) internet service
with another provider to reduce downtime of our critical applications.
Managed the Local Area Network (LAN) and Wide Area Network (WAN).
Devised, documented, and implemented the entire Disaster Recovery plan.
Created a web based helpdesk / ticket system to keep users aware of progress of requests.
Planned and installed CAT 5e, and CAT 3 building wiring.
Performed daily Cisco and Juniper device configuration.
New File storage backup software and hardware that enables backup of both servers onto one
media.
Deployed a web content / access filtering solution (Barracuda Networks Web Appliance).
Deployed an enterprise wide e-mail / spam filtering solution using Symantec Spam Filtering
Software at the Exchange Server Level and Barracuda networks Spam Firewall.
Worked with parent company to create an online application form via a secure server to have
the ability to accept online applications from potential employees.
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Arland J. Pappas
PROFESSIONAL EXPERIENCE – Continued
Migrated to thin clients in various facets of the organization.
Promoted a “Team Effort” when envisioning a technology direction for the hospital (Think of
hospital as a whole when it comes to technology rather than just a single department).
Environment: Servers (windows A / D, Linux, and SQL Server 2005), PBX System (Nortel
Networks Option 11, BCM 50), Workgroup copy machines (Canon)
The Geo Group, Inc. (MHCF)
MIS Manager and Other Positions
November 1999 – October 2006
Established and maintained a comprehensive hardware and software inventory, to include
upkeep of all warranty information, software licensing requirements and agreements, and
documentation.
Generated Information System (IS) policies and procedures.
Ensured security for sensitive, unclassified data on the LAN.
Managed the Local Area Network (LAN) and the connections of our Wide Area Network
(WAN).
Developed and taught a State of Florida Department of Education Curriculum entitled PC
Support Services to forty students to prepare them for the A+ Certification Exam.
Provided software training at beginning, intermediate and advanced levels for Macintosh and
DOS users.
Established and maintained help desk to support users with software and / or hardware
problems.
Developed and maintained a software / hardware problem history for purposes of
troubleshooting and as a maintenance record.
Generated non-standard reports and summaries requiring MIS expertise as requested by
facility administrator.
Oversaw Telephone System replacement for both administrative and a second phone system
for inmate use.
EDUCATION
High School Diploma, Moore Haven High School, Moore Haven, Florida
Some College, Midstate College, Peoria, Illinois
References
Available upon request.
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