User Service/Network Representative

RICHARD SCOTT EATON

**** ***** **** ****** 714-***-****

Garden Grove, CA 92845 *********@*****.***

SUMMARY

IT Project Coordinator and Professional with exceptional knowledge and understanding of the IT environment, with emphasis on supporting end-users. Detail and customer oriented, and driven to improve processes and resolve problems. A team player and team builder with highly developed communication, leadership, decision-making and customer service skills.

Strengths include:

•Project coordination •Procurement / contract negotiations

•Cost control •Training staff and end users

•Management skills •Building alliances

PROFESSIONAL EXPERIENCE

PROUNLIMITED (DATA TRACE), Santa Ana, CA 2012 – 2013

Data Analyst

Provided data analysis for mainframe to SQL server conversion project.

•Compared and analyzed XML files from both legacy and new environments for data

consistency.

•Analyzed user stories in multiple environments provided by business units for consistency and repeatability to determine production readiness.

•Created and analyzed ICPs of data discrepancies between legacy and new environments.

•Prepared reports for development team for fixes/enhancements to business unit for user

acceptance testing.

EPSON AMERICA, INC, Long Beach, CA 1986 – 2012

IT Project Coordinator (2010 – 2012)

Acted as project coordinator for Headquarters office managing budgets, vendor relations,

vendor statements/invoices during SAP conversion project.

Project Management

•Provided input and support to major, $4.5M project transitioning from IBM to SAP platform.

•Created presentations for various managers to present to their project teams and senior

management.

•Monitored and adjusted budgets and reconciled vendor statements for SAP project for

Warehousing, Procurement, Data Entry, Accounts Receivable and Payable and Manufacturing

teams.

•Prepared, coordinated, analyzed and tracked department and project related time sheets,

expenses, client invoices and variances.

•Initiated vendor contracts with direction of project manager for review with Legal department and contracting company.

•Verified vendor timesheets and invoices ensuring accuracy and completion of work prior to payment; managed vendor relations including billing corrections, problem solving blling disputes.

•Created vendor spreadsheet to track vendor charges compared to budget.

•Maintained quality of database tracking project status.

Budgets

•Maintained departmental budget spreadsheet; monitored vendor database to ensure daily

activities were posted – compared to invoices.

•Interfaced with project leaders reporting frequently on status of budget / vendor charges.

Employee and Vendor Orientation

•Facilitated new employee and vendor entry into the company with security access, software and hardware equipment and managed the IT security for new hires and vendors for SAP Project.

•Created Frequently Asked Questions document for orientation of new people to company.

RICHARD SCOTT EATON PAGE

TWO

Epson Professional Experience, continued

Facilities Management

•Coordinated with Facilities Management to find workspace and arrange conference rooms.

•Served as liaison with Facilities Management on office improvement projects to minimize

disruptions to IT department staff.

•Coordinated procurement activities for hardware, software and office supplies; negotiated vendor purchase contracts and pricing.

PC Support Lead (2005 – 2010)

Supervised the activities of 5 PC support technicians performing end user and IT department maintenance, troubleshooting and repair.

•Monitored PC related trouble tickets in GWI Help! Ticket tracking software.

•Negotiated with vendors and end users to acquire hardware and software at best prices and to maintain company standards on deployed equipment and software, resulting in thousands of dollars of savings.

•Implemented new hardware inventory system improving tracking of hardware from time of

ordering to retirement.

•Created justification form for non-standard equipment requests.

•Played key role on team evaluating new equipment prior to purchase.

•Participated in project planning stage of conversion project to Windows 7 from XP.

User Service/Network Representative (1989 – 2005)

•Provided network security access, including Novell Netware, Data Warehouse, Epson Insider, Oracle Applications, Citrix and Warehouse Management System.

•Compiled monthly mainframe availability statistics for management tracking performance to target of 98.9% ‘up’ time.

•Provided excellent first level computer and network connectivity technical assistance to

internal user community.

Senior Computer Operator (1986 – 1989)

•Supervised team of computer operators.

•Scheduled and coordinated daily activities of computer jobs and personnel.

•Provided monthly status reports to management.

•Performed daily backups and cataloging of computer systems.

•Provided daily status of computer operations to management.

TECHNICAL SKILLS

•MS Word •MS Outlook •MS PowerPoint •MS Excel •MS Project •MS Visio

•File Maker Pro •Lotus Notes •SharePoint •Adobe Acrobat Professional

Concur Active Directory access administration KBox SAP Procurement WinMerge

•IBM Quickr •IssueView •Rally

EDUCATION

OS and DOS Operations, RPG Programming and Management – Graduate Computer

Learning Center, Los Angeles, CA

Trained on IBM 370 for Computer Operations

Technical Courses:

Novell’s CNE program and Implementation

Managing Active Directory

Microsoft Office

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