Human Resources Manager
Resume:
Kelly Shaner
Boyertown, PA *****
E-mail: *.******@*****.***
A Strategic HR Business Partner, with international experience. Seeking
an opportunity to apply my solid knowledge of global HCM implementations,
change management, recruiting, compensation and benefits administration,
training development and delivery, performance management as well as
restructures, company startups, mergers and acquisitions.
PROFESSIONAL EXPERIENCE
Azenkai/Roc March 2014 -
present
North Sydney, Australia
HR Solutions Director (Consultant)
Azenkai provides global HCM solutions including SAP and SuccessFactors.
Develop client specific HR solutions to ensure all HR generalist
responsibilities can be stream-lined and meet all legislated
requirements.
Design and implement SuccessFactors HCM systems to meet clients
specifications
Deliver SuccessFactors Administration services
Develop and Deliver client specific training for HCM systems
Support Clients with Customer Centric Change Management and customized
Training services
Transfield Services (Australia) Pty Limited
May 2009 - February 2014
Transfield Services is a global provider of operations, maintenance and
construction services to the resources, energy, industrial, infrastructure,
transportation, property and defense sectors, employing more than 27,000
people across 20 industries and 12 countries.
Transfield Services
North Sydney, NSW, Australia
Human Resources Manager, Culture and Executive Learning September
2011-February 2014
. This position supported all business units internationally in the area
of Organizational Development.
. Coordinated the development and roll out of the global leadership
competency model, performance management programs, succession plan
programs and learning management system.
. Strategic advisor for Transfield Services Change Management
initiatives, including Joint Ventures, Government Contracts, Global
Implementation projects.
. Owner of global performance management philosophy, strategies and
implementation.
. Managed the Global Leadership development program 'Beyond'.
. Advisor for tender process for new business in all regions and
industries.
. In house coach for high potential employees and managers
. Developed the company career paths utilized by the Learning &
Development.
In addition to the above duties I've concurrently held the following
roles:
SAP-SuccessFactors Implementation Global Business Owner
February 2012-February 2014
. Project lead for SAP-SuccessFactors Implementation including
documentation of business process, managing the project plan and
configuration to ensure on time and on budget delivery of
SuccessFactors HCM system.
. Delivered SuccessFactors Modules: Performance Management, Succession
Planning, 360 Feedback, Development, Learning Management, Recruiting,
Workforce Planning and Analytics, Compensation and Employee Profile.
. Coordinated go-live activities for SuccessFactors modules, including
this initial launch of the tool
. Change Management Lead for the Global Human Resources Team
implementation of all SuccessFactors Modules, designed communications
and activities to ensure ROI.
. Global Training designer for all SuccessFactors implementation, policy
and procedure materials.
. Delivered training for ANZ region for all SuccessFactors modules.
. Responsible for data management including advising the integration
requirements with SAP ECCC6 and ensuring all LMS records were captured
of use post implementation.
. Global System administrator for all SuccessFactors Modules.
Executive General Manager of Human Resources for Western Australia
November 2011-February 2012
. Oversight of all HR functions for Western Australia, including but not
limited to; recruiting, employee relations, workforce planning and
analysis, process improvement and change management.
. Acted as a business partner for all business units in WA, including
defense, government services, corporate operations, mining and
resources, advising employees and managers on HR policy/procedure.
. Advised business unit Management regarding employee relation issues,
including employees with collective bargaining agreements.
. Developed and implemented business unit specific training to address
specific issues occurring in the business unit including but no
limited to: managing difficult employees, proper documentation and
conduct of disciplinary actions, pay and benefits, recruiting and
scheduling.
Transfield Services America
Vice President, Human Resources July 2011-
September 2011
This was an interim role I assumed while transitioning to the company
Headquarters in Australia.
. Responsible for special projects including 401(k) evaluation and
consolidations.
USM (wholly owned subsidiary of Transfield Services until June 2011)
May 2009 - June 2011
Norristown, PA
National Facilities Maintenance and management provider
Vice President of Human Resources
July 2010 - July 2011
. Responsible for all Human Resources Support for a 1,200 employee,
multi-site national operation.
. Implemented progressive discipline process to ensure equitable
treatment of employees and compliance with all applicable laws.
. Reduced administration costs of the company Worker's Compensation
program through a streamlined process that allowed for a reduction in
headcount.
. Championed business unit participation in leadership development
programs and succession planning.
. Developed partnership opportunity with the U.S. DOL to increase
industry wide compliance with FLSA.
. Reduced Turnover of Seasonal Employees by 92% from 2010 to 2011
through reengineering the Seasonal Worker Program.
. Created and implemented OSP (standard operating procedures) program
for all HR responsibilities company wide.
. Participated in acquisition valued at over $400 million during tenure
and contributed extensively to the change management process during
company's divestiture.
. Created and managed HR Budget
. Trusted Advisor to Executive Leadership team.
Senior Manager of Human Resources
May 2009 - July 2010
. Responsible for Human Resources support of 550 employees.
. Managed a reorganization of the company through right sizing
activities, development of a service center and additional support
services departments.
. Managed the ongoing recruitments and retention efforts.
. HR department liaison for new business implementations.
. Developed reporting metrics for tracking HR initiatives.
. Responsible for Business Unit Guest Worker Program.
. Participated in ADP conversion project.
C&S Wholesale Grocers, Inc.
November 2007 - August 2008
Bethlehem, PA
Dry grocery distribution facility
Manager of Human Resources
. Responsible for all Human Resources Services for a 600 FTE, 24 x 7
distribution operation.
. Coordinated training for supervisors and manager focused on the
employee development and management skills. Training programs include:
Interviewing for Success, GMP, Employee Retention, Anti-Discrimination
and Harassment, and Labor Relations.
. Responsible for ongoing training of HR department staff and management
staff, including company software programs, employee review and
evaluation programs, and health and safety trainings.
. Implemented a new Staffing Model which included recruited and hiring
10 new management team members in 3 months.
. Responsible for Guest Worker Program, including VISA administration.
. Implements new hiring program to reduce turnover and increase
retention. Efforts reduced new hire turnover by 50% over previous
year statistics.
. Responsible for Human Resources planning to support increase in order
fulfillment by one half the current volume.
Signal Holdings, LLC. November 2001- November 2007
Manager of Human Resources - Fort Worth, TX
July 2006-November 2007
Re-manufacturing/Production Facility, specializing in wireless handset
repair.
. Responsible for all Human Resources Services for a 350 FTE, multiple
shift operation.
. Successfully implemented a staffing model that reduced turnover and
increase headcount. Allowing the company to increase productivity
from 18,000 units per week to 25,000 units per week produced.
. Reduced new hire cost by 36%, resulting in a monthly savings of
$30,000.00.
. Successfully implemented new hire training and orientation program,
resulting in an increase of new hire productivity.
. Streamlined new hire training program, resulting in increased
performance of newly hired staff. This new model included revised
training modules, improved process and procedure manuals, as well as
an on the job mentoring program.
. Coordinated training for supervisors and manager focused on the
employee development and management skills.
Manager of Human Resources - Albany, OR
September 2003 - July 2006
Call Center for Wireless Handset Insurance and OEM Customers
. Responsible for all Human Resources Services for a 250 FTE, operating
7 days per week.
. Charged with leading the opening of Albany Call Center in May of 2004.
. Responsible for the hiring, and development, of several hundred
customer service agents, supervisors and management.
. Developed company culture, operating procedures, staffing and training
requirements, and change management process.
. Advised Management on hiring and retention practices to successfully
growing the operation to include 2 Wireless Insurance Clients and 2
OEM Warranty Clients.
. Successfully implemented a weekly supervisory training program.
. Coordinated the deliver of training for the call center employees on
customer satisfaction.
Manager of Employment- Wayne, PA November 2001
-September 2003
Call Center for Wireless Handset Insurance and Corporate Office
. Responsible for all Employment Services for a 200 seat call center and
100 FTE corporate offices.
. Charged with facilitating the opening of Duluth Call Center in May of
2003.
. Successfully implemented a new hiring practices resulting in 450,000
dollars of savings in the 1st year.
. Member of the site selection committee for call center expansion.
. Developed new hire and post employment training for the call center
and corporate employees, focused on such topics as prevention of
harassment in the workplace, FMLA, and Workplace Safety.
. Coordinated the deliver of training for all call center locations with
an emphasis on handling difficult customers.
Other Positions Held:
Apex Financial Search July 1998- April 1999,
April 2001 - November 2001
Staffing Consultant - Wayne, PA
Recruiting Firm
. Responsible for recruiting and placement of financial services
professionals.
. Worked with clients to define needs of their companies.
Delta - T Group April 1999
- April 2001
Staffing Coordinator - Bryn Mawr, PA
Recruiting Firm specializing in Mental Health
. Responsible for recruiting and placement of mental health
professionals.
. Worked with clients to define needs of their companies.
. Specialized in children's services, and pharmacy services.
Ken Crest Employ Net
May 1996 - June 1998
Employment Specialist - Pottstown, PA
Non-profit Organization serving the needs of Dual Diagnosed People
. Responsible for working with individuals and their families to find
employment suitable to their needs.
. Worked with companies to analyze job and provide the appropriate
training to the consumers hired by those companies. Clients Included:
Astra-Merk, Exxon Mobile, Dairy Queen.
EDUCATION
BS, Psychology, Lycoming College, Williamsport, PA, 1996
HR Certificate, Villanova University, Villanova PA, 2003
PHR, SHRM 2003
The Leadership Circle 2013
People Centred Implementation (PCI) 2013
SAP-SuccessFactors Performance Management Administrator Certification
SAP-SuccessFactors Compensation Management Administrator Certification
SAP-SuccessFactors System Administrator Certification
SAP-SuccessFactors Succession Administrator Certification
REFERENCES
Furnished Upon Request
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