operations manager
Resume:
Candice Holland
******************@*****.***
Candice N. Holland
******************@*****.***
Summary
Candice is an accomplished senior healthcare management professional. She partners with executive management to
strategically assess, plan and align healthcare operations, change management and staff development to achieve
organizational goals. She conducts needs analysis to determine/create learning and development solutions based on
business needs. She implements, and manages monthly budgets and forecast revenue/expenditures and makes
appropriate recommendations.
Key Strengths:
• 10 +years of healthcare, organizational development, performance management
• Evolving New Clients, maintaining & Upselling Existing Clients with a consistent track record of
increasing annual sales
• 7+ years of successful experience in multi-state operations leadership(6 state territories)
Rockdale County Health Department
Assistant Clinic Administrator June, 2010 –current
Supervise direct reports including: Office manager, Medical billing manager, Patient coordinators, Clinical staff
and Operations supervisor
Facilitate personnel matters, billing and collection, planning and patient flow
In charge for the management and facilitation of the medical care review process for Women’s and Children
Health, Family Planning (Title X) and Communicable Disease programs
Cultivate and oversee implementation and administration of internal practice policies and procedures in
conjunction with State policies and procedures
First point of contact for the practice and its clients and is responsible for all client communication and the
overall client relationship
Responsible for managing 5M in healthcare revenue
Interpret applicable laws, rules and regulations, and ensure the practice is in compliance with them
Established cost/benefit analysis of new patient care services and equipment to maximize patient revenues,
and recommend implementation/purchase of new services/equipment
Develops fiscal impact projections for future growth and needs of the department or unit
Overall operational responsibility for the routine business and clinical functions through administrative and
clinical staff to ensure maximum utilization of resources and the efficient delivery of services.
Improve, implement, and manage annual practice(s) budget; forecast revenue/expenditures versus budget and
make appropriate recommendations
Participates in regulatory/insurance audits and inspections
Monthly analysis of P/L statements
Provide leadership and act as a role model and facilitator to supervisors and managers, in the establishment of
practice and care standards. Participates in a collaborative fashion with system-wide efforts of professional
development, education, retention of staff and recruitment
Candice Holland
******************@*****.***
Alere Healthcare
Sr. Operations Manager January, 2003-September 2009
Formulate business strategies and coordinate day to day business for Home Health, Hospice and Disease
Management/ Oncology divisions
Named Operations Manager of Year (2007)
Established strong referral system which provides continuous leads for new business development
Management of multiple state locations while utilizing the 4 operational step program; timelines, quality,
customer service and cost
Administration of AR aging and identify improvements regarding billing, collections, and payment compliance
with all insurance payers i.e. Medicaid, Medicare and private insurance
Recaptured 4 lost accounts, adding $690,000 to annual sales total
Conducts in service trainings for appropriate staff members at routine intervals on products, telephone
techniques, third-party payer procedures to improve overall service
Responsible for the development and management of the annual operating and capital budgets
Monitor bad debts and identify process issues and make process recommendations in areas such as
registration, Medicaid eligibility, and Case Management
Participate in executive level strategic planning to ensure consideration of clinical standards, quality of care
and service, regulatory compliance and operational soundness as well as alignment with home health/hospice
industry trends
Design, develop and analyze instructionally sound and cost effective learning products
Addresses client concerns promptly, utilizing customer service skills. Makes recommendations for and/or
implements resolution as determined necessary
Assures that the organization meets regulatory and internal standards including URAC, NCQA and corporate
compliance programs
Accountable for all new program implementations of the Home Health and Disease Management Services
Northside Hospital
Radiology Supervisor II June, 2001-January, 2003
Plan, Develop, and implement policies and procedures and governing radiology support areas at multiple
locations (doctors buildings, hospital, outpatient centers)
Overseer of the day to day operations while maximizing growth opportunities and leveraging the services to
provide optimum care to the patients and their families
Daily use of PAC Radiology Systems, and assisted in implementing of new radiologic systems
Candice Holland
******************@*****.***
Responsible for recruiting, hiring, staff training and evaluating employee performance
Liaison between physicians and office employees to resolve conflicts and to promote cohesiveness in the
practice
Establishes standards, provides training and enforces compliance of departmental hospital customer service
program. Recognizes staff members who are identified by families and helps embed a culture of service
excellence with all staff.
Monitors and impacts cost containment while enhancing revenue streams to meet the fiscal goals according to
hospital policies and procedures.
Maintains a comprehensive staffing plan/ model that is aligned with budget and key quality indicators.
Ensures service and department development, personnel management and resource allocation and control in
order to support and enhance patient care
Quality assurance checks on all internal and external medical records claims
Manage processes and radiology procedures to ensure a timely and quality completion of all work according to
our pre-set customer services standards
Ensure team coordination and communication to effectively and efficiently complete the operational flow
Administrator of both technical and operational components of the radiology department
Software Packages
Window Suite 2009, CMS Avaya Telephony, Ceridian, Snag it, PAC Radiology System, EMR system, M&M, GHP,
GRITS
Education
Northeastern University B.S. Management Expected Graduation Date July, 2015
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