Manager Staff

Derrek Murdock

Ridgewood NY, Cell 347-***-**** or Home 347-***-****, ********@*****.***

or *********@***.**.***

Objective

To obtain a position that will utilize my education, employment history,

personal experience and interests in technology to benefit my place of

employment. Then grow into new positions with employer, as my personal

contributions help the company reach new heights and become more

profitable.

About me

I'm a Self-motivated, dynamic management professional with diverse

credentials which combine solid, tactical leadership and human resources

expertise with a strong business background, an ability to work

collaboratively with staff, and commitment to achieving corporate goals.

I'm a results-driven manager with the proven ability to motivate personnel

to reach desired individual and regional specific company objectives, and

dedicated to maximizing profits, providing impeccable customer services,

and creating an atmosphere of exceptional employee morale.

COMPETENCIES & strengths

. Persuasive, solution-oriented communicator with highly effective

motivational skills.

. Superior ability to assemble a talented team and devise effective

recruiting strategies, coupled with strong negotiation and problem-

solving skills.

. Thorough understanding of the importance of accurate, detailed

reports and plans, with a strong working knowledge of business

analysis techniques.

. Experienced in evaluating profit & loss statements, with an

exceptional understanding of how to bring profitability and success to the

organization I'm employed by.

. Strategic thinker with a track record of implementing effective

strategic and consistently meeting deadlines, goals and objectives.

. Outstanding ability to efficiently and profitably manage day-to-day

individual business operations.

Education

New York Institute of Technology

New York, NY

Class of 1997

Bachelor's Degree in Business Managerial Economics and Computer Science

PROFESSIONAL Experience

GameStop

Brooklyn, NY

December 2009 - August 2014

Store Manager

. Increased store profitably by 52% since 2010 till now; adding

$657.000.00 in total profit contributions in 2013 alone.

. Increased store customers service score by 42% bringing it up from

a 50% in 2009 to a consistent 92% 4 years running.

. Decreased store shrink by 38% bring it down from a 2.5% to a 0.03%

. Brought down turnover rate by 60%

. Trained current staff and hired people to drive for results to meet

both corporate and personal expectations.

. Made weekly schedule to maximize payroll without going over hours

and making sure staff was on hand at peak business hours.

Best Buy/Geek Squad

Lawrence, NY

February 2006 - December 2009

Store Manager/Senior Information Technician

. Added $438.000.00 in total contributions to store overall bottom

line in 2007, $476.000.00 in 2008.

. Made sure all staff met and knew daily goals so the department will

stayed profitably.

. Trained & worked with other departments in store to make sure all

customers knew what we offered in services to maximize profit.

. Trained staff how to take care of customers and build a solid

relationship so they will continue to bring their computer issues to us.

. Streamlined all customers computer repairs to make sure they

received them back in a timely manner with all issues resolved .

. Train staff how to provide Issue Resolution in store, in home and by

phone

. Screened, Train & Manage All Technician to make sure that a high

quality of services was maintained at all times.

Gamer Republic and Computer Repairs

Far Rockaway, NY

April 2001 - February 2006

Owner/Store Manager

. Stared a Business from the ground up and became profitably within 2

years.

. Managed, Hired and Trained all Employees and Hardware/Software

Repair Technician

. Kept accurate records of financial books to make sure company was

growing properly.

. Managed Inventory and train staff on how to control shrink

. Created a winning profitably culture that met all exceptions, goal

and deadlines.

Duane Read

New York, NY

October 1999 - April 2001

Overnight Head Manager

. Organized staff's schedule to make sure all deliveries was done in

a timely manner.

. Delegated responsibilities base on staff strengths so all task

would be completed before shift ended.

. Managed final store deposit for bank pickup and made sure it was

accurate plus investigated any discrepancies.

. Took care of all nightly customers service issues.

Blockbuster

Queens, NY

July 1995 - October 1999

Store Manager

. Helped increased store profitably by 46%

. Brought down shrink by a huge percentage in any store I managed

. Made sure all staff was trained on how to maintained store

appearance at all times.

. Train staff how to keep store video library organized.

Certifications

. A + Certification . Network + Certification . C++ Certification.

Skills

. Operating Systems: Windows 95/98/ME/2000/XP/Vista/7/8/Mobile/NT/2014

Server, Linux, Mac OS, iOS, Android, Window Phone

. Hardware: HP/Compaq, Dell, Gateway/Acer, Apple, IBM, Sony, Toshiba,

Blackberry, iPhone, Android, Windows Phone

. Software: MS Office, Symantec End Point Antivirus, Ghost, NT

Backup, Adobe, Open Office.

refrences

Ken Turner

Regional Director VP Sales Operations with Retail Expertise

Contact Number: 301-***-****

Carlos Egusquiza

District Manager Gamestop Inc.

Contact Number: 347-***-****

Martin Pascal

Manager CVS Pharmacy

Contact Number: 718-***-****

Contact this candidate