Customer Service Representative
Resume:
Javonne A. Mack
Baltimore, Maryland 21212
Objective: To obtain a challenging position that will utilize previously acquired skills and ensure quality
customer service.
Education:
University of Phoenix, Bachelor of Science in progress
Business Management Online
Durham Community College, credits received
Experience:
2005 present
Verizon Wireless
Federal Accounts Support Team Implementation Coordinator
Create EWI/ECPD profile for Federal Government Agencies
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Prepare and organize profiles and accounts for Government Sales Reps
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Answered inbound calls pertaining to pricing for the Government contracts
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2003 2005
Verizon Wireless
Senior Customer Service Representative
Trained and assisted customer care associates on company policies, procedures and
•
programs
Up Sold and explained the utilization of company products and services
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Provided feedback to counterparts to facilitate flow through work order process
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Handled escalated customer concerns while obtaining resolution beyond normal means
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2003 2003
Verizon Wireless
Customer Service Representative
Answered inbound calls pertaining to cellular services and features
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Educated customers on billing and feature usage
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Completed tier I troubleshooting
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Up Sold additional products and services
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2001 2003
The Pantry
Assistant Manager
Prepared weekly schedules for employees
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Responsible for store audits
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Managed the covering of opening and closing store
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Skills:
Microsoft Word, Excel, PowerPoint, I2K East & West, ACSS, Vision, Netace, SFA,
EWI/ECPD
Excellent references available upon request
Contact this candidate