Customer Service Administrative Assistant

LISA WARD

*** **** ***, ******, ** ***** (H) 317-***-**** ***********@*****.***

Professional Summary

Qualification Summary Administrative Assistant with strong interpersonal and organizational skills with an ability to

multitask a variety of challenges and responsibilities. Administrative professional possessing a strong desire to learn and grow

professionally.

Over three years of experience as a Service Desk analyst performing eBusiness application support. Seventeen years of

experience at State Farm Insurance Companies as an Image Research Operator, Printing Services Operator, Communications

Assistant, Receptionist, Switchboard Operator, Controls Clerk and Mail Center Assistant. I demonstrate proper office etiquette

and phone manners, and I possess excellent written and oral communication skills.

Skills

Excellent communication skills Results-oriented

Self-directed Resourceful

Strong interpersonal skills Skilled in call center

Pleasant demeanor operations Customer interface

Dedicated team player expertise Strong client

relations Excellent customer

Multi-line phone operation proficiency

service Administrative

Filing and data archiving

Assistant Mailroom knowledge

Attention to detail

Printing Services

Microsoft Word

Excel Experienced Receptionist

Internet Explorer

Microsoft Outlook

Work History

Executive Assistant 02/2014 to Current

Duke Realty Corporation

Update the Vice President’s Pipeline and Leasing reports on a daily basis.

Keep track of the Vice President’s corporate credit card charges/expenses.

Typing up memos, letters, and labels.

Set up Quarterly Conference Call for all associates and other conference calls, as needed.

Help out in other department area as needed.

Site Supervisor 07/2012 to 02/2014

IST – Atlanta, GA

Receptionist/Hospitality at Duke Realty

Operate multi-line phone system.

Transfer calls to appropriate associates.

Greet and assist customers with sign-in log and visitor badge, contacts appropriate Associate or their Administrative

Assistants, always being pleasant and professional.

Coordinate Boardroom/conference room(s) availability.

Ensure Boardroom/conference rooms are clean and set up as needed, and cleaning up in a timely manner.

Ensure all kitchens are stocked, cleaned and organized.

Other duties as assigned by the Manager.

Administrative Assistant 05/2010 to 06/2011

Appel Heating & Air Conditioning

Back-up Dispatcher, advise technicians about what job they have been assigned and document the location of the each

job.

Notify technician of important information they may need to know about that particular job; if they are on a maintenance

contract, initial problems, ect.

Create proposals and contracts for the sales team.

Answer questions about customer's appointments and answer any questions they may have concerning their equipment.

Edit invoices, making sure no mistakes had been entered wrong into the system.

Knowledge of extended warranties; update or remove the warranties.

Back up for the sales leads appointments.

Print reports and update information about the customers in our system, regarding new buyers, maintenance plans,

extended warranties, also update serial and model numbers for the customer's equipment. Perform Mailings, filing,

ordering supplies and waiting on walk-in customers.

Call Center specialist 01/2008 to 01/2009

WebMD Health Services

Work with a team to assist participants with scheduling wellness screenings, completing wellness assessments, log-in

process and website navigation through telephonic and email support.

Inform participants of Client-specific wellness program information.

Provide support to other departments such as Processing and Reception as needed.

Proficient in HIPAA rules and regulations through online training.

Customer Service Representative 01/2006 to 01/2008

Progressive Impressions International

Answered incoming calls on a multi-line telephone.

Maintained knowledge of twelve different computer programs needed to efficiently help the insurance agents on a

walk-through of the website procedures via the telephone.

Made outbound calls to agents to promote the different programs that were available to them.

Administrative Assistant 01/2005 to 01/2006

Prairie Signs Incorporated

Answered incoming calls on a multi-line telephone.

Performed accounts payable functions.

Received and routing calls through an electric switchboard which involved supplying information to callers, relaying

messages and announcing visitors.

Image Research Operator 01/1985 to 01/2002

State Farm Insurance Companies

Worked with Auto Claim and Fire Claim centers on confidential insurance documents.

Imaging and researching documents pertaining to the claims departments.

Knowledge of labeling and preparing documents for scanning into their correct files.

Scanning and maintenance of documents on high-tech and flatbed photo scanning machines.

Back-end scanning of documents by entering them into the system with precise accuracy.

Retrieving and printing older documents using microfiche machine.

Responsible for training of new employees who joined the department.

Prepped mail to be processed.

Maintaining a strict Retention and Destruction policy for document files.

Sorted and prepared documents for imaging, and accurately indexed images.

Maintained extensive knowledge of document imaging/scanning hardware and software.

Printing Services Operator State Farm Insurance Companies Worked with copy machines, including color copiers.

Performed clerical support/receptionist duties as assigned.

Bindery.

Front Desk Receptionist 00/00-1 to 00/00-1

State Farm

which involved waiting on visitors, handling incoming calls and performing general administrative duties.

Communications Assistant 00/00-1 to 00/00-1

State Farm

Received and routed a high volume of calls through an electric switchboard which involved supplying information to

callers, relaying messages and transferring callers.

Provided support as needed for billing services.

Provided telephone assistance to customers and Agents Greeted customers and visitors and directed them to their

destinations.

Maintaining and validating customer payments.

Typing requisition reports, invoices, bills, memos, and meeting notes.

Shipping refurbished and new phones.

Coordinating and producing the Agent, Regional and Claims employees' telephone books.

Entering Agents' speed dial numbers into the telephone system.

Processed Regional and Claims offices' telephone bills.

Provided support for Executive Office and Human Resources employees.

Controls Clerk 00/00-1 to 00/00-1

State Farm

Processed incoming and outgoing invoices.

Provided Customer Service to a variety of management levels.

Ordered equipment and furniture for Claims and Regional Offices.

Calculated and maintained Claims and Regional Offices' rental and utility bills.

Secretarial duties as assigned, including typing meeting minutes, requisitions, mailings, letters and distributions.

Responsible for scheduling appointments and meetings and maintaining management's calendars as requested.

Provided Customer Service coverage for various other departments.

00/00-1 to 00/00-1

Mail Center Assistant

State Farm

Processed outgoing and incoming mail accurately.

Maintained knowledge of a variety of postage meters and envelope labeling machines.

Entered, processed and tracked overnight mail to ensure its prompt delivery.

Responsible for training of new employees who joined the department.

Assisted customers with business and personal shipping and mailing questions.

Mail distribution to Agents, Claims, Regional and Corporate Offices.

Phone and Customer Service support.

Education

High School Diploma: 1985

Olympia High School - Stanford, IL

Computers

Heartland Community College - Bloomington, IL

Contact this candidate