Customer Service Sales

Objective

Currently a collections mentor looking to gain more knowledge in the health and collections field through your job. I

have a strong focus on improving not only different ways to collect money but also come up with new strategies to

make the relationship between the collector and the customer more satisfying.

Experience

Conns Collections Specialist December 2013 Present

The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.

Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve

client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts Customer calls, account adjustments,

small balance write off, customer reconciliations and processing credit memos.

Accountable for reducing delinquency for assigned accounts.

Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.

Establish and maintain effective and cooperative working relationships with dealers and sales.

GC Services (Capital One) March 2013 November 2013

The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.

Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve

client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts Customer calls, account adjustments,

small balance write off, customer reconciliations and processing credit memos.

Accountable for reducing delinquency for assigned accounts.

Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.

Establish and maintain effective and cooperative working relationships with dealers and sales.

Greater Central Texas Federal Credit Union August 2012 March 2013

1) Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or

adding machines.

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have

sufficient funds.

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and

the legality of the documents.

Enter customers' transactions into computers in order to record transactions and issue computer generated receipts.

Count currency, coins, and checks received, by hand or using currency counting machine, in order to prepare them for deposit or shipment to

branch banks or the Federal Reserve Bank.

United States Air Force (Surgical Tech) January 2010 November 2010 (Honorable

Discharge)

Surgical technicians, commonly referred to as surgical technologists, operating room (OR) technicians or scrubs, work alongside surgeons,

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surgical assistants, nurses and anesthesiologists during medical procedures.

Education

Central Texas College January 2011 May 2012

Degree Plan: Business Admin

Skills

Teaching, assessing, planning, and evaluating skills. Strong verbal and personal communication skills. Organization & record

keeping skills. Familiar with computers and Microsoft Office. Able to work independently & as a team Interpersonal skills. Effectively

deal with problem analysis and problem solving.

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Jose Etienne

4402 Misty Lane, Killeen, TX, 76542

Phone: 210-***-**** E Mail: *************@*****.***

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