Customer Service Medical

**** ****** ***, **********, ** ***** 301-***-****

*************@*****.***

Tearia Russell

Objective

To work in a challenging and stimulating environment with opportunity

to use my current experience and to enrich my knowledge and enhance my

experience.

Experience

04/2013-current Howard University Hospital Washington, DC

Medical Scheduler

Maintain and updates current information on physician scheduled

ensuring that patients are scheduled properly.

Books, coordinates, and rescheduled patients appointments as needed.

Maintains strictest confidentiality; adheres to all HIPPA

guidelines/regulations.

Pre-register patients to ensure the proper exam, prep and protocols

are followed in accordance with the pre-established guidelines.

Communicates with patients, physician offices and other departments,

verbally and in writing.

08/2011-02/2013 Apria Healthcare Alexandria, VA

Customer Service Specialist

Helped maintain DME specific accreditations by related organization as

states by CMS. rules.

Entered billing information into facility health information system

for equipment dispensed.

Performed respiratory therapy, patient education, assessments,

equipment setup and clinical follow-up on DME patients.

Assisted with patient registration, insurance and co-payment

information and coordination with system scheduling office.

Understood governmental and private payer guidelines and requirements

and reimbursement for ICD-9 coding.

Complied information interviews and instructs patient on compliance

monitoring.

07/2009-06/2011 Walter Reed Army Medical Center Washington, DC

Program Coordinator

Scheduled, data collection, program organization, logistic and for

closing program upon completion.

Directed and managed the flow of the programs focus acted as a liaison

to all employees involved in the operation of the program.

Served as a liaison with Chief Residents and planned, organized and

scheduled new house staff orientation.

Complied and submitted reports to ACGME, American Board of Neurology,

and other professional organizations as required.

Developed new procedures in response to new or revised policies issued

by governing agencies or program director.

02/2006-07/2009 Walter Reed Army Medical Center Washington, DC

Admitting Clerk

Admitted in-patients, an out-patients and emergency patients to

hospital services.

Processed and filed admission records and acted as a liaison with

patients and family members.

Obtained insurance information, verified coverage, and pre-certified

patients if necessary.

Greeted, received, prepared patients; maintained the examination area;

received and screened telephone calls; scheduled appointments and

coordinated patient flow.

Education

02/200*-**-**** Career Blazers Washington, DC

Certificate

Medical billing and coding.

08/2001-06/2004 Northwestern

High Hyattsville, MD

Diploma

G.P.A 3.6

References

References are available on request.

Contact this candidate